SureCare (Newcastle & North Tyneside)

The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
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Top 20 award
9.8 59 Reviews
  • SureCare (Newcastle & North Tyneside), Newcastle upon Tyne
SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become a leading care provider in the North East.

Helping those who want to remain independent at home (quality of life) or go out into their local community (activities of daily living), providing care for all stages of life's journey.

SureCare Newcastle and North Tyneside have a robust recruitment process all aimed around the agencies values: independence, respect, dignity, trust, reliability and commitment. Successful candidates are enhanced DBS and reference checked, before undertaking their bespoke training based on the candidate’s current capability’s.

Electronic care plans and appropriate assessments are created for service users by experienced office staff, who treat all involved in creating a care package with dignity and respect.

Regular checks of the plan are carried out by quality officers, who work in partnership with all those, chosen to be involved.

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Care Provided by SureCare (Newcastle & North Tyneside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Armstrong (Registered Manager)

Funding & Fees Guide for SureCare (Newcastle & North Tyneside)

  • Prices

  • Fees depend on the service and the length of service you require.
    Give us a call or email to discuss fees further.

SureCare (Newcastle & North Tyneside) Reviews (59)

Total of 59, showing 1-20
9.8

SureCare (Newcastle & North Tyneside) has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time SureCare (Newcastle & North Tyneside) has 59 reviews.

Overall Experience

  • 43
  • 14
  • 1
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  • 0

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Review from J C (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.

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Review from James H (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.

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Review from Tracy W (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with
Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.

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Review from Simran F (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of SureCare and the support they provide to my mum and family. The care staff are punctual and always engage with Mum rather than our old company that just wanted to be in and out. As a result, the regular staff have built a really good relationship with her, which is really
comforting for us. All the care team have become an extended family and we really don't know how we would survive without them. If you are looking for a company, then look no further as SureCare truly is an exceptional care provider and I recommend them all the time!

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your wonderful feedback and continued support of SureCare. We're delighted to hear that your mum and family are happy with our services. Your kind words mean a lot to us, and we're grateful to be part of your extended family.


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Review from A N (Brother of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found SureCare to be good, well organised and punctual. I was kept updated at all times along with provided information on any concerns and recommendations on how to address them. Outstanding service, would recommend.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare.


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Review from S P (Sister-in-law of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have consistently delivered exceptional service from beginning to end, demonstrating their dedication not only to understanding our specific needs but also to confronting and addressing the difficult and challenging situations that arose while caring for my family member. Throughout every stage,
they remained professional, patient, and committed to assisting her and supporting family members who found it challenging. They consistently provided the understanding and support that was necessary at all times. We want to extend a heartfelt thank you to all the care workers for their service and personal dedication, which was evident at every step.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the support your family has received.


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Review from Bill T (Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers, sympathetic and have a good sense of humour, would recommend SureCare to anyone who's having difficulty with their lifestyle because of injury, be it a minor injury or a serious one.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such a great review and continued support of SureCare. We are pleased you are happy with the care and support you receive.


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Review from Priscilla P (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Surecare have looked after my mum for a couple of years now. Mum had help from 2 other care companies before Surecare, but Surecare are the best. The team in the office are always friendly and helpful. The girls who help Mum are all lovely and treat her with kindness and respect. I will always recommend
Surecare to anyone who needs help.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support your mum receives and are glad you find us the best!


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Review from Jill W (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you’re after a provider that truly cares, has compassion, and total respect for their clients then look no further than SureCare!
As a daughter, all you want is peace of mind knowing your parents are being well looked after and cared for. SureCare exceeds this in every way possible. They go above
and beyond to ensure every client's needs are met to a high standard.
All the SureCare team are professional, compassionate and friendly, not just to those they are caring for but to the extended family too. I will be forever grateful for having Surecare in our lives, we couldn’t be without you all.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the care your parents receive.


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Review from Lynne D (Stepdaughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't give enough praise for this company. The care staff are always punctual and very caring and understanding of my stepmother's needs, particularly around her mental health.
They are very proactive and keep me informed if they have any concerns.
The support staff in the office are always polite
and helpful.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. The care staff love being able to support your stepmom and we're pleased you're happy with the service.


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Review from L B (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare has been helping with the care of our elderly father since January 2024. It has been wonderful to find a very local company, who can give us regular consistent helpers. Dad has so enjoyed their interest and gentle care, they are very willing to fit in with our long-standing resident carer's
systems and go to great lengths to look after Dad as an individual, engaging him in conversation, looking at things that interest him, and putting his dignity first. I would happily recommend Surecare.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you're happy with the care and support your father receives, in such a short time too.


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Review from Julie B (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A wonderful service delivered by many friendly staff. Office staff are helpful and always willing to make changes to help me get the most out of the service they provide and to make it as pleasant an experience as possible for myself, the service user. My only gripe is recently they took on a couple
of employees who didn’t understand or speak English very well at all. I hope they learned from service users that this shouldn’t have happened as the experience was horrible. Overall I’m very happy with the service I receive and prefer this company to the last one I was with because I’m treated as an individual whose opinion means something AND the carers are helpful and very friendly.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support you receive.


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Review from Andrew O (Husband of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare management have always listened to our needs and the care staff have been professional and hard-working. Sure Care have tried to ensure that the carers get on well with my wife and have all been friendly and active. Complex medication has normally been administered satisfactorily.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support you receive.


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Review from Fiona S (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad used the services of home care following a 7-week stay in the hospital. Having been independent in his own home all his life, the transition of being cared for, etc was difficult for him. From our first meeting with one lady who visited his home to discuss his care needs, we were put at ease
with the knowledge that the transition was going to be made as easy as possible for him. The carers who attended to him did so professionally, and all times, maintained his dignity. They were very friendly and caring towards him and put him at ease straight away, so much so that he was calling them his “family“ by the time his care ended due to his decision to go into a care home.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for such amazing feedback. It was a pleasure to support your dad and your family although for a short space of time to enable him to make the right decision for himself in regard to his care. It is great to hear your dad felt part of the SureCare family the team loved getting to know your dad!!


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Review from K P (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Use this company for my mam. The ladies are lovely and very friendly. My mam is happy and feels comfortable with them. They always keep you informed about what’s going on ie, if they are running late, they will ring or text.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for your feedback; keeping services up to date with changes is really important to us. It is a pleasure supporting her own home.


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Review from Trevor H (Son of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service that you provide to my mother.
I understand that it is not always easy and that my mother can be difficult at times. However, the carers cope with it well and do their best.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and continued support of SureCare. The care staff love being able to support your mother to stay in her own home.


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Review from Joyce W (Friend of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A holistic care company that has provided high standards of care and supported accessing increase in care through identifying client's initially unmet needs. Reliably liaise with myself, GP, pharmacy, hospital, care manager, physiotherapist, occupational therapist and other various health and social
care provided services to ensure a smooth journey for the client, who is a good friend of mine.
Would confidently recommend their services to those looking for a supportive service.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for an amazing review. We pride ourselves in effective partnership working. It is a pleasure being able to support your friend to remain in her own home.


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Review from John H (Husband of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with the SureCare carers. They are always on time and very cheerful and polite. They help my wife with bed transfers, washing and general hygiene. My wife seems happy with the care she is getting, so it makes me happy that she is being looked after.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thanks for the great feedback. I am pleased you and your wife are happy with the care you are receiving. It is a pleasure to be able to support your wife in her own home.


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Review from B H (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare is, without a doubt, an amazing organisation. They always work inclusively with everyone from family to other professionals.
My mum describes them as her friends, and this comment alone demonstrates how skilled they are making the older people they work with feel special.
Their dedication
to the care task goes above and beyond what you could ever hope for, and as family members, SureCare gives us so much peace of mind that our Mum is cared for to the highest standards.
If I raise any issues that I think Mum needs extra help with, they always listen and respond immediately.
It is because of their exceptional care and dedication to the task that my mum, who is 95 this year, is able to live independently in her own home.
This is something that is so important to her, and I am so pleased, that because of SureCare, she can continue living in her own home and live the life that she chooses.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you so much for a wonderful review, hearing this makes us so proud we are achieving what we set out to do. It is an honour supporting your mum to live in her own home. Thanks again!


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Review from Malcolm S (Son of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has made daily care visits to my 100-year-old father since September ‘19.In all that time, and despite the many difficulties caused by Covid, they have never missed the early morning appointment. Communication from the office is excellent. The staff are marvellous. Dad finds them all friendly,
caring and professional. The visits and support given allows Dad to continue living happily in his home.
I have no hesitation in recommending SureCare Newcastle.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you so much, Malcolm. Your dad amazes us every day, and it is a pleasure supporting him in his own home. I am so happy we have managed to provide a great service, and we will continue to do so.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for SureCare (Newcastle & North Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for SureCare (Newcastle & North Tyneside) is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) ) ÷ 82 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Newcastle & North Tyneside) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Frequently Asked Questions about SureCare (Newcastle & North Tyneside)

What Type of Services does SureCare (Newcastle & North Tyneside) offer?

SureCare (Newcastle & North Tyneside) offers Home Care.

How many Carers does SureCare (Newcastle & North Tyneside) employ?

SureCare (Newcastle & North Tyneside) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Newcastle & North Tyneside) to verify any information. View our terms and conditions. SureCare (Newcastle & North Tyneside) has an Enhanced Service – more info.