SureCare (Newcastle & North Tyneside)

The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
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Top 20 award
9.8 59 Reviews
  • SureCare (Newcastle & North Tyneside), Newcastle upon Tyne
SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become a leading care provider in the North East.

Helping those who want to remain independent at home (quality of life) or go out into their local community (activities of daily living), providing care for all stages of life's journey.

SureCare Newcastle and North Tyneside have a robust recruitment process all aimed around the agencies values: independence, respect, dignity, trust, reliability and commitment. Successful candidates are enhanced DBS and reference checked, before undertaking their bespoke training based on the candidate’s current capability’s.

Electronic care plans and appropriate assessments are created for service users by experienced office staff, who treat all involved in creating a care package with dignity and respect.

Regular checks of the plan are carried out by quality officers, who work in partnership with all those, chosen to be involved.

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Care Provided by SureCare (Newcastle & North Tyneside)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Armstrong (Registered Manager)

Funding & Fees Guide for SureCare (Newcastle & North Tyneside)

  • Prices

  • Fees depend on the service and the length of service you require.
    Give us a call or email to discuss fees further.

SureCare (Newcastle & North Tyneside) Reviews (59)

Total of 59, showing 41-59
9.8

SureCare (Newcastle & North Tyneside) has a Review Score of 9.8 (9.841) out of 10, based on 14 reviews in the last 2 years. Over all time SureCare (Newcastle & North Tyneside) has 59 reviews.

Overall Experience

  • 43
  • 14
  • 1
  • 1
  • 0

Date Published

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Review from B W (Wife of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Rota for times does not exist, it's pot luck if you get the time they are supposed to visit.
Some of the staff are very good, but the majority are not up to standard, for example, one girl asked my husband to get out of bed as her upper body strength was too weak.

Reply from SureCare Newcastle & North Tyneside at SureCare (Newcastle & North Tyneside)

Thank you for taking your time to complete this and we appreciate any feedback provided for us to continually improve our services. Prior to any service commencing we agree a time and allow 15 minutes either side of a booking, after this our process is to contact to advise of any delay's. There will be on occasion some slight delay's due to traffic or hold up's with previous service users, sadly such events is out of our control. All our staff are trained to a high standard, however if you would like to add to this as we take all comments seriously. It is to my personal understanding that a meeting has been held and all issues have been rectified, however if you still feel the care is not satisfactory please contact us in branch.


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Review from L Y (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office are ready to answer questions and give help and advice. The carers themselves I enjoy the support given, frequently accompanied by a sense of humour when appropriate.
Their professionalism in situations never in doubt whatever it is.

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Review from P S (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to me are a godsend they assist in giving me my medication, make my bed and cook for me too. If I have any problems we just have a chat makes you feel good about yourself. Nothing is ever a problem. So I give them 100%.

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Review from J S (Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, dignified approach by all personnel. The systematic approach used by carers led and trained by quality trained staff. The staff in my experience with my care providers are various. SureCare makes me feel individual and shows me respect and genuine regard as a client.

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Review from J W (Daughter of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased SureCare could look after my Dad as they were so lovely with my Mum last year.

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Review from A L (Daughter of Client) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care my Mum has received. She loves the chat and company too.
Everyone has been very professional and caring from day one. Mum feels safe and well looked after. Thank you.

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Review from E J (Wife of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Review from H O (Daughter of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare has established a safe and secure care system in place for my mother.
The staff are working hard to achieve their best care. Possibly in sometimes challenging situations.

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Review from E S (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My help was kind, very willing and encouraging.
Could not have managed without them. Thank you.

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Review from C L C (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been with SureCare for a few weeks but so far very good.

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Review from John W (Partner of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care good, the staff are very friendly and usually on time when visits due. No complaints.

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Review from A H (Client) assisted by family/friend published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to their visits and everyone is very helpful. They make sure I am alright.

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Review from N L (Client) assisted by family/friend published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all my carers to be friendly, helpful and caring.
I enjoy their visits.

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Review from Barbara C (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the service that SureCare have given. They have treated my mother with so much dignity and respect. They have always been very helpful in all situations.
I understand how difficult it can be to care for someone with Alzheimer's so I am very happy to say SureCare have met
all my mother's needs and all the staff are caring and compassionate. I would definitely recommend them to others.

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Review from J E (Son of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring team of workers at all levels. The carers who see to my father's needs are wonderful. Nothing is too much trouble. The whole service gives our family the confidence that my father's needs are being well met.

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Review from S R (Daughter of Client) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provide excellent care for my mum. The carers are patient, kind and gentle and always treat my mum with dignity. Carers and management respond quickly and effectively to any changes in care needs. They always answer the phone and are happy to help. SureCare have been wonderfully supportive
to the whole family. I highly recommend SureCare.

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Review from Jean A (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with my husbands care from our provider.

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Review from Dennis R (Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, no complaints.

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Review from Ken A (Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best so far out of 8 companies.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for SureCare (Newcastle & North Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for SureCare (Newcastle & North Tyneside) is calculated as follows: ( (69 Excellents x 5) + (13 Goods x 4) ) ÷ 82 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Newcastle & North Tyneside) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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