Alina Homecare Horley

Unit 7, Magellan Terrace, Gatwick Road, Crawley RH10 9PJ
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9.8 28 Reviews
  • Alina Homecare Horley, Crawley
Alina Homecare Horley provides home care and support services to adults living in their own homes in Bletchingley, Burstow, Charlwood, Copthorne, Crawley, Crawley Down, Horley, Leigh, Merstham, Norwood Hill, Nutfield, Outwood, Redhill, Reigate, Reigate Heath, Salfords & Smallfield.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided by Alina Homecare Horley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kim Chapman (Branch Manager)

Funding & Fees Guide for Alina Homecare Horley

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Horley Reviews (28)

Total of 28, showing 1-20
9.8

Alina Homecare Horley has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Horley has 28 reviews.

Overall Experience

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Review from Jacqui S (Daughter of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness to my mother and her dignity is paramount.
Extras the company do are they inform me of anything medically, potentially harmful (setting light to kitchen roll) or mentally changing with Mum. If she needs food for the following week, or personal care items, they inform with plenty of time.
At short notice (couple of hours) they will do an extra visit.
Friendly when I call, nothing is a drama.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for your review. It is lovely to hear that we are doing such a great job.


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Review from Ian C (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After reviewing the background of various companies it was clear that this one has a different approach to care and although slightly higher in cost, they are proof that you get what you pay for. The staff have been absolutely fantastic and a vast improvement on a previous company who used agency staff.
All
carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review of our service, I am very proud of the team and what we achieved together. It is lovely to hear that Mum is happy and feels comfortable in our care.


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Review from John P (Son of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us
as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you very much for such a lovely review. It has been our privilege to support you all through your care journey.


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Review from C B (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to Mum by all the carers in the past six months have been excellent, enabling us to keep mum living at home with us. Carers showed great understanding as her dementia advanced, they were respectful and continually cheerful. Mum always had a smile on her face when they arrived.
We were very impressed with everyone involved in the management of her care, our requests for changes to visits, additional visits or respite breaks were handled quickly and efficiently. I would highly recommend the company.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for the lovely review, I can speak for all the staff when saying that looking after your mum has been our pleasure. We are pleased that we were able to support you in having mum at home for that little bit longer.


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Review from A M (Granddaughter of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all excellent and my grandmother feels like she has become friends with some of them and looks forward to seeing them each day. Her family live quite a long way from where she lives and we think the app is very helpful to keep track of her day and let us know how she is feeling. We have
said it’s very reassuring to be able to know when the carers have been and if there are any concerns we as a family can respond straight away.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for a lovely review, it's great to hear that you are using the app and that your grandmother is building good relationships with the carers.


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Review from Clive P (Husband of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers were friendly, approachable and attentive to my wife's needs. They were always happy to chat and check on us both. We built up a rapport with the carers and they were always willing to do extra when her needs increased. It was lovely to have the carers in so that she could stay in her
own home. Good service throughout our time with Alina.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review, it was a pleasure to support your wife and yourself through her care journey.


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Review from Martha Anne A (Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be friendly, helpful, and very efficient. It was also a plus point to have the same group of carers every morning and I felt it gave me the opportunity to build up a relationship with them.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for your lovely review it has been a pleasure to look after you and I am very happy that you have managed to bond with the team in such a short space of time.


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Review from Tony B (Son of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual, kind, polite and respectful not only of Mum but also her home. The same small group of carers visit her, which means she gets to know and trust them. We knew the carers would be good when we met one of them, who is lovely, but also very professional. The detailed notes she
made of the help Mum requires are followed by the carers and are very personal to Mum. We're so pleased that they are helping Mum stay in her own home.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review, our carers love what they do and this clearly shines through when they are attending the care calls. Our Field Care Supervisor ensures our care plans are person centred. It is a pleasure to support your mum with her care needs.


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Review from David R (Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers mostly friendly and most helpful. I would prefer the same carer on each visit when possible and where possible a fixed time, otherwise no concerns.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for the positive review. I know that the carer very much enjoys supporting your wife.


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Review from Jayne B (Wife of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It had been a very difficult time deciding on the care needed at home for my husband after he was discharged from hospital. From the very first phone call with the Alina home care team, we were put at ease. A team member came and spoke to me at home to discuss what help we required, what time in the
day was better for us, how many visits a day would be required etc, they listened and answered all my questions (I had a lot), at no time did I feel uncomfortable.
All the carers are very polite and friendly and have been very understanding and kind to my husband (and also me), they always take time with him so he doesn’t feel rushed.
We both are very happy with the care my husband receives from Alina care home and would definitely recommend them.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such an amazing review. It is lovely to hear that your journey through Alina has been a positive experience.


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Review from L S (Daughter-in-law of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a difficult time when you have to make a transition from being independent to accepting that you need a little help and extra care but all the lovely ladies at Alina Homecare Horley have been extremely professional, considerate and caring. They have helped my mother-in-law remain living at her
home, as she wishes, for the time being, and for that we are grateful. We particularly like the app which provides us with information on who has visited, when and how they have helped her, it's a wonderful link for us. We really appreciate how attentive Alina are to not just her basic needs but to her mood and how my mother-in-law is feeling. We have recommended Alina to people and wouldn't hesitate to do so again. Excellent service.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for a great review of our service. The care staff work hard to offer a holistic care approach taking into consideration all our clients' needs. It's wonderful to hear that you use the app and find it so helpful. I know the care staff enjoy the time that they spend with your mother-in-law.


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Review from S L (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Alina Homecare have been very kind and supportive to both myself and my father. I have noticed an improvement in my father's overall wellbeing since using the service and I know he looks forward to the care visits. We have both benefited from the friendly, attentive and professional support
offered by the team at Alina. I am extremely grateful to them for everything.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review of our team. We enjoy our visits to Dad very much so it is heartwarming to hear that he is getting so much out of the calls and with our support you have recognised changes in him.


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Review from Kim C (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the care Mum receives from the girls at Alina Homecare. They are reliable kind and hard-working and always let me know if there are any concerns.
Mum says they are all lovely and she looks forward to them coming.
We would not manage without them and I am extremely grateful
for their kindness and care.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you very much for a lovely review. I know the girls enjoy visiting your mum and caring for her. I will ensure that your comments are shared with the team.


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Review from Alan H (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great service that has provided excellent care and supports us through these challenging times. All we meet and talk to are consummate professionals. The staff protect Mum's dignity and safety at all times.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

We are delighted with this 5-star review and pleased that you feel so supported by our team. Everyone here loves caring for your mum.


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Review from M P (Wife of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find nothing is too much trouble and everyone is calming and attentive. Cannot fault the company. Would recommend to anyone.

Reply from Fiona Bourne, Branch Manager at Alina Homecare Horley

Many thanks for your lovely comment. We really appreciate you taking the time to complete a review for us.
I will pass your comments on to our outstanding team of carers.


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Review from H H (Daughter of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the team at Alina very kind, lovely to speak to, and very discrete if any difficult issues arise. They have the confidence of my mother and have been observant on health issues, keeping in touch as necessary. During Covid times, they have been careful with infection control, and have remained
professional and responsive despite the added pressure that all care teams are under. I live at a distance so it is such a relief to know that someone will see both my parents every morning and will alert me if any action is needed. I am grateful to all the team.

Reply from Heidi Turner, Branch Manager at Alina Homecare Horley

Thank you so much for your lovely feedback. We are all tremendously proud to be able to support you and your mother. I know the care workers will be touched when they see your generous comments. I must say how pleased/proud I am being part of such a dedicated team of carers. They are all doing such a wonderful job.


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Review from Elizabeth O (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely kind, caring and very loving towards my Mum. They have a great deal of patience with her specific needs and requirements. They take time to talk with her and engage with her family which is very important to Mum.

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Review from Robert W (Son of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare's staff have been visiting my father between two and four times a day for the last three months and as well as numerous conversations with their management team regarding routine issues, on several occasions, I have been present when the carers are visiting. In all my contacts, I have
been very impressed by the combination of a professional approach and a genuine caring attitude towards my father and his needs. More than this, I can see over the period my father's mental and physical health have improved at a time when we would reasonably expect a steady decay. Each of the carers seem to have gone out of their way to learn about my father and engage with him in a meaningful and comfortable way. There hasn't been one he hasn't talked positively of. The only minor problem is that visits are sometimes not at the time and with the carer the rota led my father to expect. However, we accept that managing this is a complex task and it is not always possible to be perfect.

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Review from Michele C (Daughter of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what we would do without the carers that come in and help with the care of my mother, they are very helpful and very kind to my mother. When I ring the office they are very understanding and always willing to help me, my mother spends a lot of time in hospital so when she comes out the
carers are always giving her extra help. I don't know what we would do without them. Thank you.

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Review from Dorothy W (Daughter of Client) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful for Alina Homecare visiting my mother. I was really struggling to manage on my own and felt I was alone dealing with it. When they came to visit me and mum, I was put at ease and they reassured me. We have such wonderful carers who visit and they are always kind, considerate and respectful.
I am over the moon with them.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Alina Homecare Horley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Alina Homecare Horley is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Horley is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Kim

Kim Chapman

Job Title: Branch Manager

Joined: 2022

Kim leads a passionate team dedicated to delivering great quality care which is unique to each person.


Frequently Asked Questions about Alina Homecare Horley

What Type of Services does Alina Homecare Horley offer?

Alina Homecare Horley offers Home Care.

How many Carers does Alina Homecare Horley employ?

Alina Homecare Horley employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Horley to verify any information. View our terms and conditions. Alina Homecare Horley has a Platinum Service – more info.