Alina Homecare Horley

Unit 7, Magellan Terrace, Gatwick Road, Crawley RH10 9PJ
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9.8 28 Reviews
  • Alina Homecare Horley, Crawley
Alina Homecare Horley provides home care and support services to adults living in their own homes in Bletchingley, Burstow, Charlwood, Copthorne, Crawley, Crawley Down, Horley, Leigh, Merstham, Norwood Hill, Nutfield, Outwood, Redhill, Reigate, Reigate Heath, Salfords & Smallfield.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided by Alina Homecare Horley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kim Chapman (Branch Manager)

Funding & Fees Guide for Alina Homecare Horley

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Horley Reviews (28)

Total of 28, showing 21-28
9.8

Alina Homecare Horley has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Horley has 28 reviews.

Overall Experience

  • 26
  • 2
  • 0
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  • 0

Date Published

28
3
6
13
15

Review from S S (Client) assisted by family/friend published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No doubts or complaints.

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Treated with Dignity

Value for Money

Review from L C (Daughter-in-law of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my mother-in-law has received. Your carers are always so happy and willing to share with myself if anything is needed (practically or care wise). She is always left clean and comfortable.

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Value for Money

Review from S W (Daughter of Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have been a wonderful help to my mother. The stress of our family looking after her has been taken away. I could not recommend the Alina team enough. I wish we had arranged home care sooner.

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Review from Nancy G (Daughter of Client) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care has been looking after my mother for just over a year now. They have done so with enormous patience and have endured a not always welcome greeting from a sometimes reluctant client. They always provide service with a smile and go beyond their remit to ensure my mother’s welfare. Sometimes
they deserve a medal. I would wholly recommend them.

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Review from Deborah W (Daughter of Client) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina have gone above and beyond our expectations in the care and support provided to Mum and the family. Without exception, Mum responded positively to the carers because they all treated her with kindness, encouragement and great respect. Having two carers visit 4 times a day for 4 weeks, I think
Mum got to meet nearly all the staff, all lovely. When they left, Mum would be smiling and happy, they'd probably been singing with her! We trusted them completely.

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Review from Linda E (Daughter of Client) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of Alina Homecare has been amazing from the first enquiry by phone to the comprehensive care package they are providing today.
The staff are caring and professional and mum looks forward to their visits. Nothing is too much trouble. So pleased they were recommended to me.

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Review from C G (Daughter of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Horley have been caring for my mother in her own home for four weeks now following a hospital stay. We are very happy with the service they provide - personal care, meals and housework. They are kind and patient, which is essential when caring for someone with Alzheimer's.
My mother is so much
happier being back in her own home and with hindsight, we wish we had called them much earlier as the stress of caring for a parent and working was too much.
They have changed both my mum's and my life for the better and I would have absolutely no hesitation in recommending them.

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Review from I W (Husband of Client) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all the staff very caring, supportive, friendly in very happy the way they care for my wife. Always explaining what they are going to do and stopping if she gets stressed.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Alina Homecare Horley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Alina Homecare Horley is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Horley is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Kim

Kim Chapman

Job Title: Branch Manager

Joined: 2022

Kim leads a passionate team dedicated to delivering great quality care which is unique to each person.


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