Alina Homecare Ringwood

36 Christchurch Road, Ringwood BH24 1DN
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9.7 29 Reviews
  • Alina Homecare Ringwood, Ringwood
Alina Homecare Ringwood provides home care and support services to adults living in their own homes in Alderholt, Ashley Heath, Bickton, Blashford, Burley, Fordingbridge, Hangersley, Highwood, Hungerford, Hyde, Ibsley, North & South Gorley, Mockbeggar, Ringwood, St Ives & Verwood.

Caring staff give individuals the care, attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

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Care Provided by Alina Homecare Ringwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kolby Coxall-Henley (Branch Manager)

Funding & Fees Guide for Alina Homecare Ringwood

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Ringwood Reviews (29)

Total of 29, showing 1-20
9.7

Alina Homecare Ringwood has a Review Score of 9.7 (9.749) out of 10, based on 9 reviews in the last 2 years. Over all time Alina Homecare Ringwood has 29 reviews.

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Review from K K (Niece of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a hard-working and caring team Alina Ringwood is. The staff in the office work efficiently to ensure all runs smoothly and are quick to step in if something needs sorting. They found carers who met all of our Aunt's needs for both 24-hour live-in and break. They are highly experienced, calm and
practical and committed to providing the best level of service that they can.
We had wonderful 24-hour care for our elderly Aunt, who wasn't the easiest to please. She was handled with kindness, patience and understanding. The team allowed her to have as much independence as she could cope with, whilst gently supervising and getting the very best out of her. We would like to thank all of the very special ladies who lived in with my aunt, especially her last carer who is a little ray of sunshine, who must get a special mention as she was a brilliant break cover - taking her out on trips which were much enjoyed. Thank you so much you were all amazing.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you so much for your kind words, we are so glad that your Aunt was able to remain at home where she wanted to be and enjoy her numerous trips out. She was a pleasure to support and shall be missed.


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Review from B B (Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care I had when I came out of hospital. I was bedridden for the first few weeks so had help when I could shower and they made my breakfast and lunch to start with. They were all very kind and thoughtful. They changed the bedding and put it in the washing machine. They tidied
the kitchen and bathroom as well.

Reply from Charlotte Wells, Operations Manager at Alina Homecare Ringwood

Thank you so much for your kind words. We are glad we made your life easier as you returned home from hospital. We will pass on your kind words to all of the Alina Ringwood team.


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Review from Alan S (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We very much appreciate the excellent service and personal care to our dad, you seem to go above and beyond with all aspects of care and keep up to date with any incidents or just 100% care.
Very good communication and understanding of care to Dad.
Thanks.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind words, supporting him to remain in his own home is an absolute pleasure.


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Review from Susan L (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Alina Homecare for their patience and understanding with our mother. The staff have been so kind and helpful and have been a great support to us. We would certainly recommend them to anyone looking for care.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely comments, we are always happy to help and go the extra mile.


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Review from Fiona P (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have gone above and beyond trying to sort live-in care for our mother. Unfortunately, it didn't work out as we hoped but not the fault of Alina or its staff and they will certainly be our go-to care provider if and when we require more help in the future.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your kind words. We are always happy to support and go above and beyond to ensure we are providing the best care possible.


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Review from C C (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in carer that Alina Homecare Ringwood provided for us has been with my 98-year-old father for the past two months. She is an attentive and compassionate carer, has fitted into our family life very well and is great fun to be around. She has made all our lives easier, and I am confident in leaving
my father in her care. One of the main reasons I chose Alina was their CQC accreditation and the care they take of their staff, as well as their clients. It has been reassuring to see first-hand the interaction between Alina's staff and the oversight that is in place. The manager and staff at Alina Homecare Ringwood have been extremely helpful and I have been impressed with their prompt response to any queries and concerns we have.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you very much for your kind words, it's a pleasure to support your father to remain in his own home.


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Review from K N (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault Alina Homecare - the manager and the team of carers were excellent and took great care of my mum until we sadly had to admit her to a care home. They always took the time to chat with my mum and dad and all of the carers were supportive and caring both to my parents and myself through
a very difficult period. Thanks to all the team.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you so much for your kind words, it was a great privilege to have looked after your mum. I will pass your lovely comments on to the team.


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Review from Janice M (Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced a few companies since 2009 when my stroke occurred at the age of 39. And in my experience of personal care and quality of care, I confirm Alina Homecare is one of the best.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you for your lovely words regarding the care we continue to provide to you. I will pass your comments on to the team.


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Review from Susan W (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was very lucky to have received care from the manager and his excellent team. The team were at all times professional and compassionate but delivered their care with empathy and a sense of humour. They made my mother laugh and they sang songs together. Sadly my mother passed away in hospital
on 2nd February. We were expecting her discharge from hospital earlier that day - the manager and his team did everything they could to support us with the impending discharge which sadly did not happen as my mother passed away just before the ambulance arrived at 8.00 pm in the evening to bring her home. Had she been brought home, I was assured that someone from Alina would be there later that evening to support her and the team couldn't have done more.
I thoroughly recommend this company which offers outstanding service to its clients.

Reply from Kolby Coxall-Henley, Registered Manager at Alina Homecare Ringwood

Dear Susan, thank you very much for your lovely comment regarding the care we provided. It was an absolute honour and joy to have supported your late mother. She was regarded highly by everyone who visited her and shall be missed.


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Review from Nigel L (Son of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer went out of her way, and in her own time, to take my Mum down to our local Town Hall in her wheelchair, so that she could sign the Queen's book of Condolence. Very thoughtful and very caring. All of your care staff are completely reliable and very understanding of my Mum's needs. I wouldn't
hesitate to recommend Alina at any time.

Reply from Kolby Coxall-Henley, Branch Manager at Alina Homecare Ringwood

Thank you very much for your lovely comment, we are always happy to go above and beyond to help our service users. We were very pleased to take your mum so that she could sign the Queen's book of Condolence and pay her respects.


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Review from J H (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very nice.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you very much for your lovely feedback, we are very pleased to hear you are happy with our staff.


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Review from J B (Daughter of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were kind and caring and treated my parents with dignity and respect. As they were in attendance for over 3 years, many of the carers became like extended family. The company itself tried to facilitate our requirements and organised care promptly when my father was discharged from hospital.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you so much for your lovely comments. We were very pleased to help in any way we could to get your dad home as soon as possible.


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Review from M S (Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have made life easier for me. All carers are very helpful and well trained. Also very friendly and kind.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

It's lovely to hear we are making your life easier and you are happy with the care provided by our team. Thank you so much for this great review.


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Review from Stephanie P (Niece of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has visits from Alina to give him his medication. I often need to speak with Alina people about specific issues or problems and they are always responsive and super helpful. They are proactive in contacting me and I would say they often go beyond what I would expect in their support.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you so much for those lovely comments. I'm pleased to hear both you and your uncle are happy with the care provided by our team and will continue to ensure that he receives the best quality care possible.


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Review from Patricia M (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Alina Ringwood since the middle of February 2021. Previously she was with another care provider that I was totally dissatisfied with. I cannot believe the difference in, not only the care she has been receiving but the attitude, helpfulness of the carers and staff
at the Ringwood Office. It is like a totally different world. I no longer have to keep checking up to see what the carers have (or not) done and this has taken a great weight off my mind and shoulders. Even concerns about my mother's health are fed through to the office and they in turn either act on them or immediately phone me. This has been unheard of in the past and has made life easier for us both. When someone is 95 and has Dementia, you want to give them the best care possible. I certainly have found this with Alina Ringwood. Well done to them.

Reply from Chloe Hewitt, Registered Manager at Alina Homecare Ringwood

Thank you for the lovely feedback, we are glad that we are able to help your mother and take any pressure away from you. We will continue to ensure that your mother continues to receive the highest possible quality of care.


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Review from Martin (Husband of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has Dementia and it is now fairly advanced. I have been caring for her on my own for the past 8 years.
Following a recent stay in hospital, the Support Services people offered to help and I accepted it. After the temporary help, I was allocated Alina Homecare Ringwood and they started supporting
me about 2-3 weeks ago.
I find the people who come to our house very helpful, supportive and friendly. They all seem genuinely good people who are happy with their work.
I am very happy and grateful for the support that I am receiving from these good people.

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Review from Rosemary D (Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care has been providing myself with one call a day for nearly two years due to my reduced mobility. All the carers are very happy, smiley and I always look forward to seeing them. Nothing is to much trouble, and they go above and beyond.

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Review from John D (Husband of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who suffers from Alzheimer’s disease, has been a client of Alina for over two years but, due to her increased disability and my age, she has had to go into residential care.
I cannot but praise the service we have had from Alina. Their Carers have always been courteous and friendly as they
looked after my wife and took an interest in my welfare as I catered day by day to her needs. I miss their visits now that my wife has gone into residential care. I note too that the local Management was always willing to adapt to any of my requests whenever possible. Alina is as their Carers would say “All good!”.

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Review from Lynda (Daughter of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina provided a care service for my mother which included the difficult period of lockdown. They have always been extremely reliable and the carers professional, friendly and caring. Mum enjoyed their visits and support and never had a moan about any of them. It was always straight forward for me
to contact support staff if there were any queries and the whole experience was very smooth and professional.

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Review from Sally S (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her Alina team from Ringwood cared for our Mum for almost two years. Before this, Mum had the experience of five other care companies for herself and our late Dad. These varied from fair to good. Alina's care was outstanding. They were better because the entire team wanted to go the
extra mile. Little touches made each visit a pleasure for Mum; such as the unprompted addition of fruit to her squash, served in a wine glass, giving Mum the feeling she had a glamorous cocktail; impromptu sing -a -longs and taking/showing pictures of the flowers in her beloved garden. Jokes and banter were part of her care routine. Mum could be difficult but she loved her carers. We loved the fact that Alina involved us, had a "can do" and flexible attitude as care needs increased. Alina's care allowed Mum to stay at home, something she fervently wanted.
This is testament to the hard work put in by the entire team and for that, we are so grateful.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Alina Homecare Ringwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Alina Homecare Ringwood is calculated as follows: ( (47 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 53 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Ringwood is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Kolby

Kolby

Job Title: Branch Manager

Joined: 2022

Kolby has spent his career in care so understands the importance of independence and dignity for all clients. Kolby and his team work hard to deliver this.


Frequently Asked Questions about Alina Homecare Ringwood

What Type of Services does Alina Homecare Ringwood offer?

Alina Homecare Ringwood offers Home Care.

How many Carers does Alina Homecare Ringwood employ?

Alina Homecare Ringwood employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Ringwood to verify any information. View our terms and conditions. Alina Homecare Ringwood has a Platinum Service – more info.