Deben Willow Care Ltd

Unit 16A Deben Mill Business Cent, Melton, Woodbridge IP12 1BL
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8.0 13 Reviews
  • Deben Willow Care Ltd, Woodbridge
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Care Provided by Deben Willow Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Deben Willow Care Ltd
  • Person in charge
  • Kirsten Brooks (Care Manager)

Funding & Fees Guide for Deben Willow Care Ltd

  • Prices

  • 30 Minutes - £22 Per Hour
    45 minutes - £28.50 Per Hour
    60 minutes - £36 Per Hour

  • All of our prices are subject to an assessment.


    We offer waking night, Sleeping night and live-in packages - Prices only available after assessment.
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Deben Willow Care Ltd Reviews (13)

8.0

Deben Willow Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Deben Willow Care Ltd has 13 reviews.

Overall Experience

  • 9
  • 3
  • 1
  • 0
  • 0

Date Published

13
1
1
1
12

Review from Neil T (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely girls looked after mum really well for over a year and now that she has gone into a care home she keeps saying how much she misses her girls. They turned up through wind rain or shine and we would just like to thank you all for your help.

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Review from B W (Wife of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who visit the house are friendly and reliable.

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Review from Sarah (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deben Willow carers who came to our house to help us with end-of-life care for my father could not have been more professional. They were all kind and they helped not only my Father but they helped and supported the whole family. They managed to get through the snowdrifts where other services did not
and they were like the Cavalry arriving morning and evening to help us. Thank you Deben Willow staff for all your care and support - I will never forget that they and other teams were very much part of the plan enabling us to keep my Father at home during difficult times.

Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd

Thank you for your kind review. It was a pleasure taking care of your father.


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Review from Wendy T (Daughter of Client) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency is, in my opinion, one of the best. The carers actually care, the supervisors ensure they supervise and step in to sort out any problems. They are responsive, helpful and compassionate. Living over 100 miles away from my dad and being the only carer, I have had to rely on the care agency
more so in this pandemic. They get in touch with me if there are any problems, they go the extra mile it seems to me. One carer, in particular, has a superb relationship with my dad ensuring that his needs can be met (he doesn't see the needs as we do)!
I can highly recommend. I wish all care agencies were as good.

Reply from Lindy Arbon, Business and Development Officer at Deben Willow Care Ltd

Thank you for your kind words. We are privileged to look after your father.


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Review from Chantal C (Sister of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deben Willow Care is a very suitable name. The company is very caring, helpful, friendly and always good advice. My brother much appreciates the carer visits and it keeps him up to speed. There is one special carer assigned to him who he refers to as his Guardian Angel. I, his sister, who lives a long
way from Woodbridge, feel he is in very safe hands and any problems I would be alerted immediately. Thank you Deben Willow Care for peace of mind. Very much appreciated.

Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd

Thank you for your kind words. It is a pleasure to care for your brother.


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Review from D W (Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Confusing when you ring the office as not clear which number to press when ringing to sort any issues and there is no number given for clients queries. Wish you were informed if and when your times had been changed (does not include any short notice issues, ie. sickness.)

Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd

I will look into the phone system to see if we can make it clearer. If ever in doubt please press one.


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Review from Malcolm F (Husband of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having named carers on the weekly plan and various time periods start/complete can be very upsetting to the client.

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Review from Daphne S (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the helpers do a sometimes difficult job with a smile and a laugh.

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Review from J S (Client) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They have always been extremely friendly and helpful but do not always arrive on time and through no fault of the carers, 06.00 is very early for a first visit. However, I appreciate the social interaction during the day.

Reply from Lindy Arbon, Business and Development Officer at Deben Willow Care Ltd

Whilst I understand 6 am is early, unfortunately as explained when we took on the care, this was the only time we had available. We of course always aim to get to the client on time, but this is not always possible when we are looking after people and needs can differ each day, or there has been an emergency. Please do not hesitate to contact us if you have any concerns.


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Review from Angela S (Daughter of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had night and morning care and the service we received was exceptional throughout. Mum's needs were complex and these were met fully. It gave family members respite as well.

Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd

Thank you Angela, it was a pleasure looking after your mother .


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Review from A J (Daughter of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good and they do try and keep to the same support worker most days which is important to my mum.

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Review from Kate (Niece of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Deben Willow Care for 4 years plus now and I have nothing but praise for their professional service. The team from the on-site Carers to the office team are all so approachable, friendly, caring, sensitive, efficient and they always go the extra mile without being asked. I could not
recommend them more and feel very thankful that I met them in the first place.

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Review from Deborah R (Daughter of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Deben Willow team have completely changed my Dad’s life enabling him to stay in his own home whilst suffering from Dementia. Their understanding of how to deal with his needs is second to none and we as a family fully trust them in looking after my Dad. Recently due to Coronavirus my Dad had been
to A&E with a suspected UTI and was sent home completely confused and they immediately stepped up with all night care until he was deemed safe to be by himself again. I do not know what we would have done as it was out of the question to think about respite care in a Nursing home due to the number of deaths occurring. They do so much more than just look after his needs going the extra mile if need be. Most importantly there is always someone on the end of the phone anytime day or night with worries, concerns or even to just see how my Dad was that particular day if he was more agitated or whatever that day.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Deben Willow Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Deben Willow Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Deben Willow Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Deben Willow Care Ltd

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Frequently Asked Questions about Deben Willow Care Ltd

What Type of Services does Deben Willow Care Ltd offer?

Deben Willow Care Ltd offers Home Care.

How many Carers does Deben Willow Care Ltd employ?

Deben Willow Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Deben Willow Care Ltd to verify any information. View our terms and conditions. Deben Willow Care Ltd has a Basic Service – more info.