New Day Care

Suite 3 Westway House, 42-44 Bridge Street, Newton-le-Willows WA12 9QT
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9.8 12 Reviews
  • New Day Care, Newton-le-Willows
New Day Care is the Newton-le-Willows branch of New Day Care Ltd. The company provides compassionate, professional and dedicated care to people who would like support at home.

Their person-centred, individualised approach to care ensures that each person has the best possible support that suits their needs, wishes and lifestyle, all delivered by people they trust.

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Care Provided by New Day Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle MacDonald (Manager)

Funding & Fees Guide for New Day Care

  • Prices

  • £25.00 per hour

New Day Care Reviews (12)

9.8

New Day Care has a Review Score of 9.8 (9.752) out of 10, based on 9 reviews in the last 2 years. Over all time New Day Care has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
  • 0
  • 0

Date Published

12
4
5
9
3

Review from K R (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always very communicative. They engage with my Dad and promote conversation. His personal care is of a high standard and the carers are very professional. Managers/admin are very helpful and have accommodated last minute changed when needed. Nothing seems too much trouble. This is the best
care agency we have had so far. Dad has a small ream of carers, ensuring consistency and forming a strong relationship with the care team. The cost of care is good value. I'm pleased we chose New Day.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass these on to the carers and management.


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Review from L C (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I contacted New Day Care regarding my father who needed support to continue to live independently. After discussing his care needs they have provided a package of care which is allowing him to remain living independently. The staff have been very friendly and reliable, and the managers have been really
helpful.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass them on to all carers and management.


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Review from P B (Client) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to hospital, and I suffer with multiple sclerosis and I didn't know how I was going to cope.
I didn't know your firm existed and I have been so impressed by the carers who have looked after me. I couldn't have survived without them.

Reply from Lynda Leitch, Manager at New Day Care

Thank you so much for your lovely review. Your kind words will be passed on to the carers and management.


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Review from S L (Client) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was fine and I am really pleased with all.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your kind words, we will pass them on to your carers.


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Review from Mark B (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very helpful and kind.

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Treated with Dignity

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Review from Trish C (Daughter of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team responded quickly and professionally to the need for urgent care for my mum. The carers that came in to support her were so kind, patient and understanding with her as she was very anxious about the whole change in her lifestyle. She quickly became reassured and started to look
forward to them coming in. As I live 248 miles away, it was so reassuring to know that she was being supported in her own home with such care and compassion.

Reply from Lynda Leitch, Manager at New Day Care

Thank you very much for your kind words. We will pass on to carers and management.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Gareth M (Husband of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day Care has been exceptional in the delivery of care since being introduced to them in April 2023. Firstly they reacted promptly to a request for help in a very personal, professional and most importantly understanding way.
They quickly accommodated the needs of my wife and matched her request
to the most pleasant employee who feels now like a ‘part of the family’ who we trust implicitly. Equally proficient cover for the main carer was planned in advance.
Finally, the interactions with the office and directors of the business have been extremely well managed. First class.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your very kind words.
We will pass on to carers and managers.


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Treated with Dignity

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Review from Katharine T (Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of New Day Care for the past five years. I have always been extremely pleased with my carers, they are all really friendly and help to put me at ease, which helps enormously with my anxiety. The carers are always punctual too. If ever there is a need to contact the management, they
are always extremely helpful. Five star service.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your lovely words, we will pass them on to all your carers. Thank you.


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Review from Yvonne G (Client) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carers. They are so good at their jobs. Nothing is too much for them. I have complete trust in each one. I would also like to say that we have become good friends. They look after me in many ways, for example making sure I drink plenty of water and reminding me not to dehydrate.
Last word; God bless you all.

Reply from Lynda Leitch, Manager at New Day Care

Thank you for your lovely words, I will pass them on to all your carers.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from A N (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care excellent and the staff are very kind and good company. They do a very good job helping me with my shopping.

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Review from Helen T (Client) assisted by family/friend published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Day Care has excellent staff. I highly recommend them.

Reply from Lynda Leitch, Manager at New Day Care

Thank you very much for your kind words, we will pass on your thanks to the staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy C (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the service very useful and the only thing I would criticise is the 7:30 pm call, which is very early indeed for bed. I realise that not everyone can have a call at 10 pm, but maybe a rota would be helpful.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for New Day Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for New Day Care is calculated as follows: ( (46 Excellents x 5) + (8 Goods x 4) ) ÷ 54 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Day Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about New Day Care

What Type of Services does New Day Care offer?

New Day Care offers Home Care.

How many Carers does New Day Care employ?

New Day Care employs 66 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Day Care to verify any information. View our terms and conditions. New Day Care has an Enhanced Service – more info.