Comfort Care At Home

Trident Court, 1 Oakcroft Road, Surbiton KT9 1BD
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Top 20 award
10 59 Reviews
  • Comfort Care At Home, Surbiton
Comfort Care At Home is an award-winning and local domiciliary care provider, working to support and provide high-quality care for people in their own homes.

Their goal is to help your loved ones to stay happily in their own homes for longer. They promote their independence whilst supporting them with the tasks they are no longer able to do alone.

They chase your healthcare professionals such as GPs and district nurses to get appointments and referrals, and they keep your loved ones safe by managing the ordering, disposing and inventory of their medication.

Comfort Care At Home uses the latest technology solutions to monitor their well-being, which can be viewed by you and them anywhere around the world. They receive alerts immediately on their system if your loved one refuses medication or won’t eat.

They have a 5 minute rule so if your care professional is running late by 5 minutes or more, they will let you know so you don’t have to worry. Comfort Care At Home also uses WhatsApp group chats to communicate with you about your loved ones.

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Care Provided by Comfort Care At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Comfort Care At Home
  • Person in charge
  • Shamsah Lalji (Registered Care Manager)

Funding & Fees Guide for Comfort Care At Home

  • Prices

  • £29.50 per hour

  • Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, chemists, district nurses, physiotherapists and occupational therapists, and ordering and organising servicing of mobility equipment.

Comfort Care At Home Reviews (59)

Total of 59, showing 1-20
10

Comfort Care At Home has a Review Score of 10 (9.982) out of 10, based on 28 reviews in the last 2 years. Over all time Comfort Care At Home has 59 reviews.

Overall Experience

  • 54
  • 5
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Date Published

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10
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31

Review from R T (Son of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has made such a difference to the whole family. My dad seems to be more alert than he has been for a long time. It's reassuring to know that a trained carer is looking out for him and will report back to us any changes in his health. I can also see a big difference in my mum's health
who was struggling with the responsibility. The communication between us and the carers is amazing. Would definitely recommend this company to anyone that needs care.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. It means a lot to the team. Your parents are so lovely, and the carers really enjoy visiting them.


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Review from Trini B (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The provider always communicates with the family regarding any concerns that the carer has about the client. We appreciate the continual contact. The carers are attentive. Easy to get in touch with the provider at any time. Professional.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. It is a pleasure to visit your mum.


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Review from Diane C (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carers and I am very happy with the service I get. Since I have been having them my confidence has grown, I would worry about walking but they take me out every week. Always willing to help me with any housework and appointments I might have.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. It is great for the team to see the impact they have had on your confidence levels. They really enjoy visiting you.


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Review from S N (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly professional service provided by an excellent team. Communication with the family is first class and the agency acts with real care and concern. We are also greatly assisted by the agency liaising with healthcare providers. Overall, an excellent standard of care.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for trusting us with the care of your mother and for allowing us to liaise with all healthcare professionals directly. We appreciate it.


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Review from N N (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known Comfort Care for a number of years now. The service has been outstanding throughout. Both the management and the fully trained team of carers are empathetic and professional when working with our mother who has complex needs. We truly appreciate the detail of care that is shown on a regular
basis. The warmth and kindness of all the carers is something that shines through on each care visit. I would definitely recommend this company to anyone looking for care for a loved one.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. We appreciate the trust you put in us. Your mum is very kind and sweet.


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Review from C D (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care service is excellent.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the feedback. We appreciate it. Our staff really enjoy coming to see you.


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Review from M T (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent. Pleased with the attention given to my husband, very kind and considerate, and always did what was asked of them. Overall very pleased with them coming and good times. The service is excellent.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind words. The team loves coming to see you both.


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Review from Alex P (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Comfort Care has been visiting our parents since September last year. The manager impressed with the thoroughness of her initial visits and through the care she took to listen and respond to client needs.
The carers are friendly and helpful and communication is excellent - both
with clients and with family members. Any changes to the schedule are always well-signalled in advance.
The management team are also friendly, responsive and knowledgeable - always happy to review care provisions or make time to jump on a call if anything needs extra discussion. We feel very confident in Comfort Care and are hoping to increase visits over time in step with our parents' needs.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. Your parents are so lovely, and it's a pleasure to visit them. We look forward to doing outings with them.


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Review from Jennny L (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Comfort Care at Home is exceptional - well-organised, very caring, proactive and professional. I’ve been particularly impressed by their attention to detail and ability to leverage other services quickly to ensure the best care. Really couldn’t ask for more. Highly recommend

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Review from Julie F (Daughter of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfort care at home has only been caring for my elderly father for two weeks. I knew my father needed care but was very nervous that he would refuse care. But right from the first meeting the owner and care team showed such understanding and care towards my father and family. They have taken some of
the pressure off my family by caring in such a professional way and have helped to contact other professionals to help. They are a great comfort to my mother as she has a lovely daily chat with the care team. I would highly recommend Comfort care at home.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. Its a pleasure to help your father. Hes such a lovely man and the team enjoy visiting him.


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Review from Stephen B (Son of Client) published on 11 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall good, friendly experience and willing to do various tasks above and beyond. Would recommend this care service to any member of the family and to the general public. Willing to provide any service required.

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Review from Stuart B (Son of Client) published on 11 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfort Care At Home team are always friendly, professional and keep the family updated. Management is always there to help and would be happy to recommend to other families. Mum is always happy to see her carer each morning. Many thanks!

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Review from Leanne B (Daughter-in-law of Client) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were very lucky to be recommended to Comfort Care At Home, this was our first encounter with the care industry and thus fearful of how we could manage this service. This matter was taken out of our hands by the senior staff who explained the process in detail and helped us improve the home
environment from a safety and lifestyle perspective.
She has received excellent continuous service from the team and particular attention is given to the relationship and confidence for her and hence any changes to the team or service. The small details such as the Christmas gift and family WhatsApp group are very inclusive and reassuring that the best intentions are promised and delivered.
We highly recommend and thank Comfort Care!

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Review from J B (Client) assisted by family/friend published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that the care team look after me. They are always caring and kind so that my life is a pleasure. Thank you Comfort Care At Home.

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Review from Susan B (Sister of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been consistently impressed with Comfort Care at Home. The company is very well run, and they are meticulous about communicating with me. My sister is very needy, and as I live in Canada I really appreciate being included in a social media group that lets me know when any problem arises. The
Director and the carers have made a connection to my sister's GP which is so important as she has Asperger's syndrome and tends to ignore medical problems. They have also included a neighbour in that conversation, so I feel much easier in my mind knowing that such kind people are looking after, and looking out for my sister. They always let her know if they are going to be a little late or if there is a change in personnel due to holidays etc. When a new carer is sent, they 'shadow' a carer who visits regularly, so they learn about the various needs and quirks of my sister's situation.
The Director is not only a consummate professional but a thoughtful and caring person.

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Review from Caroline M (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be impressed with the care provided for my mother. The manager and her team are always professional and reliable, with a caring approach. They put the interests of clients at the heart of all they do.

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Review from Patrick L (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've no experience with other healthcare providers, so I can't compare Comfort Care At Home with others. However, I would recommend them to any family who needs care for their loved ones.
They are very professional and take standards and processes seriously, sometimes to my frustration, but that just
shows that it is my family member that is the important one not placating me. They've rules and procedures set in place to protect us, them and the person being cared for, and they stick to them, which is reassuring.
There are times when they have stepped in to help us and did stuff that is above and beyond what you would expect.
It is clear that there are strong lines of communication and leadership throughout the company, from bottom to top. I would have no concern if one day, one of my relative's sessions was being performed by the owner of the company because they aren't just a management team; they are carers themselves.
Regular daily communication is so helpful.

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Review from Keith B (Son of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Comfort Care team have been consistently diligent and professional since they began supporting Mum. They are led by a very strong senior team, which ensures that the care discipline filters throughout. The level of care and improvements to Mum's life have been second to none and have given her,
and the family, confidence and happiness. Very impressed!

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Review from E T (Client) assisted by family/friend published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all teh care I receive.
I am treated with such care and attention.
They are a wonderful team.

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Review from Darren L (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfort Care at Home continued this month to provide excellent care for my mum. She had tested positive for Covid and was feeling tired, low in energy and generally unwell. The team dealt so well with Mum, keeping us updated on progress each day.
I would also like to mention the days out they have
arranged in recent months, which have allowed Mum the opportunity to get out during the week to experience something new.

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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Comfort Care At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Comfort Care At Home is calculated as follows: ( (162 Excellents x 5) + (3 Goods x 4) ) ÷ 165 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Comfort Care At Home is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (2)

Shamsah

Shamsah Lalji

Job Title: Director

Joined: 2018

What inspired me to found Comfort Care At Home®? I grew up in a household living with my grandmother and an aunt who had certain physical disabilities. I witnessed the importance of home care professionals first-hand and the impact they had on my family’s quality of life and peace of mind. My personal experience helped me shape what high-quality care should be: from the caring and kind-hearted staff we recruit to the standards to which we work. I wanted to help older people live happily and safely in their own homes longer, and this is why I launched my company.


I have a Masters Degree in Business Administration in Marketing and a Bachelor’s Degree in Psychology. I have worked for a number of years in the pharmaceutical industry, specialising in conditions and diseases many older people are living with, such as diabetes, nutrition disorders, cancers, and many more. I am a Dementia Friends Ambassador and committed to making a positive difference to people living with dementia.


I have always enjoyed being involved in the community, from volunteering to raising money for charities. I was appointed as a Trustee for Re-Engage, a charity that works within communities to end social isolation and loneliness in older people.


Simra

Simra Ahmad

Job Title: Digital Marketing and Office Assistant

Joined: 2022

I joined the company recently as the Digital Marketing and Office Assistant. I completed a Master’s Degree in Graphic Design and was initially hired to devise and implement the digital marketing strategy. I have taken on additional responsibilities such as finding kind and caring staff to join our team and supporting the office team with administrative tasks.


I have a huge passion for the art of writing; I have written content for charities along with a radio station. I believe that knowledge is power, and this is why I am writing two children’s books to encourage young minds to read and be critical thinkers.


Seeing the impact that Comfort Care At Home® has in the local community, I decided to undergo training to be a Care Professional along with my other roles within the company. I enjoy working with such a supportive and fun team and embrace the goal of the company to put a smile on people’s faces.


Frequently Asked Questions about Comfort Care At Home

What Type of Services does Comfort Care At Home offer?

Comfort Care At Home offers Home Care.

How many Carers does Comfort Care At Home employ?

Comfort Care At Home employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comfort Care At Home to verify any information. View our terms and conditions. Comfort Care At Home has a Platinum Service – more info.