Review from G H (Son of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience

The daily visit provides great support to my elderly mother and provides her with company. The cheerful attitude of the carers keeps her going and their help in monitoring medication and food stuff is of invaluable help to myself along with doing her exercises with her to keep her mobile. Any issues

or concerns are quickly fed back to me which helps as it means that at least one person has seen her daily and along with arranging the occasional trip out it all helps to keep her active.

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Review from Graeme B (Son of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience

Comfort Care At Home had been caring for my father for several years following a cancer operation, and subsequent illnesses. We were recommended them through our GP and from the first visit, to when he sadly passed away last September the care provided has been exemplary. Always very professional and

reliable, but with passion and genuine interest for my father. They always went the extra mile to be helpful and often carried out extra tasks that weren't part of the package, but helped us immensely, such as lifts to GPs, visits to hospitals and odd bits of shopping when needed. All of the care team became more like friends rather than a service provider and this made my Dads situation far more comfortable and bearable, and was a huge help to me and my sister as we both work and couldn't spend as much time as we would have liked with Dad. This was our first experience with having to deal with this kind of situation, and wouldn't hesitate recommending the company to anyone.

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Review from Anna B (Daughter-in-law of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Comfort Care at Home has been a great help with my dementia affected mother in law. We particularly appreciate their professional approach, reliability but most of all genuine 'care more' approach. They provide an excellent care in line with all the safety standards.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. The care professionals enjoy their time with your mother-in-law. She is very kind and sweet towards them. We appreciate you trusting us with her care.

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Review from Jill B (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience

We used Comfort Care At Home agency for my Father for several years and were always completely happy with the service provided. We found them all to be highly professional, dedicated and friendly individuals who always went beyond the call of duty when required. They maintained constant communication

with me providing full peace of mind that he was always in good hands and all needs were monitored. They provided medical knowledge and full understanding of the difficulties of being housebound both physically and mentally, often offering solutions for particular situations and issues. They were invaluable to his continued care support and maintained his ability to remain living in the family home. He spoke fondly of them all and we never had any complaints about them, only constant praise, trust and gratitude. We couldn’t have managed without such a reliable, approachable and caring team to guide and assist us throughout my Dads last years. I wouldn’t ever hesitate in recommending them.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for sharing your feedback. Your dad inspired us in many ways and we launched activities with clients based on needs he had that were not fulfilled by the day centres. We are grateful for the laughter and his sweet smile when we entered his room each morning. Thank you for trusting us with his care.

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Review from M T (Son of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Comfort Care At Home have been providing care to my father for over 2 years. I only have positive comments to make about the service they have provided him with. They are reliable, punctual, diligent and most importantly talk to my father and include him in his care. The manager is very responsive and

any issues are dealt with quickly and efficiently. I would gladly recommend them to anyone interested in looking for home care

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind words.
Your father is such a kind, funny, and charming man. It is always a pleasure to care for him and visit him.
We appreciate you trusting us with his care.

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Review from Louise C (Daughter-in-law of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We have been using the services provided by Comfort Care At Home for over 3 years now and the care received is above and beyond their compassion for my father in law is so lovely they really do treat him with such care and attention.
The communication received from the carers to the family is excellent

and nothing is too much.
I would not have any hesitation in recommending this agency to anyone who asked.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for your kind words. We appreciate you taking the time to share your thoughts. Your father-in-law is so charming and funny. The team love visiting him.

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Review from G M (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

The service offered by this company is second to none. The girls are all kind and helpful and whatever they are asked to do they do so willingly. We are completely satisfied with Comfort Care at Home. The company and owner recently organised a Coronation celebration for all the clients. It was wonderful!

Everyone went home with a gift bag and very special memories.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for your support and for trusting us with your mum's care. We were so happy that she felt comfortable leaving the house after so long and attending the King's Coronation afternoon tea with the Mayor and Mayoress. It was a pleasure to have her company.

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Review from Nicky G (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Comfort Care at Home have been looking after my proud and obstinate 97-year-old mother since autumn 2018 and their involvement with her has gradually increased as her mobility has decreased - she is now completely bedridden. They now visit her 4x daily as double-up care to support and guide her live-in

care. They have been indefatigable in fighting her corner through the labyrinth of medical care (OTs, district nurses, GPs) - even when she was in hospital and respite care - they know her needs better than I do, provide invaluable support and guidance to the live-in carers, and are the one constant in her (and my) life whom I totally trust to see to her needs with kindness, respect and compassion. Thank goodness for Comfort Care at Home - they feel like a vital part of our family.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely comments. You both also are part of our family! Your mum is our first client and it has been and will always be our honour to care for her. Thank you.

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Review from Alan A (Husband of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience

I am so pleased that we found Comfort Care At Home to provide weekly care for my wife who has Alzheimer's.
The staff employed were top rate as was the level of care.
The manager was always available to back up the staff and showed genuine concern for both my wife and myself, even liaising with other

family members and our GP.
I would have no hesitation in recommending Comfort Care.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Dear Alan,
Thank you for the lovely review. It was a pleasure and an honour to support you and your wife during this difficult time. The staff are grateful for your feedback.
Thanks again.
Shamsah.

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Review from Elizabeth B (Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience

I booked this company on a temporary basis as my usual carer had to go abroad for family reasons. I was apprehensive about the change but couldn’t be more delighted with the service. The carer I had the most dealings with always arrived on time with a smile on her face. She made me feel very comfortable

too and we built up a good rapport. As I live on my own it is important that I enjoy the company of my carers.
I should also add that the other carer was also very attentive and professional. Each person was always prepared to do more than I expected.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. We are pleased to have had the chance to support you whilst your private carer was away. We appreciate you trusting us with your care.

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Review from Nicola S (Daughter of Client) published on 10 September 2021
Submitted via Website • Report

Overall Experience

My mother and I were very pleased with the service provided by Comfort Care At Home. The staff are very accommodating and flexible. The managers did a first-rate assessment of my mum’s needs, and this was revised as those needs changed. It truly was person-centred. Staff were kind and very helpful and

very respectful. There was excellent communication between myself and the managers if changes were made from the original care plan. They absolutely responded to Mum’s requests to do tasks in a particular way she wanted. I would most certainly recommend Comfort Care At Home.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you so much for the kind words and the recommendation. We are grateful that you trusted us with your mum's care. She is so lovely and kind. The carer really enjoyed visiting her. Thank you again.

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Review from Daniel L (Son of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience

The manager and the team at Comfort Care At Home provided excellent and caring support to my mum at home after she decided she needed some extra help due to her failing eyesight. What I really appreciated about the care my mum received from her carers was the initial assessment that looked at exactly

what kind and how much care my mum would need, and the very professional checks and measures put in place to ensure that Mum was very much in the driver's seat of her ongoing care. I would certainly recommend them to anyone looking for care at home for an elderly relative.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely review. It is truly touching. We are grateful that you trusted us with your mother's care. She is so kind, caring and thoughtful. It was a pleasure to support her at home.

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Review from A P (Friend of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience

The care provided is excellent and of a high standard. The team take the time to get to know the individual client to ensure that the right care is provided. Arranging care for a family member is a difficult decision but the team puts everyone at ease and nothing is ever too much trouble. I would highly

recommend the team to anyone who is looking for help.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely review. It is very kind. Indeed arranging care for a family member is always a difficult decision. We strive to offer a comforting and caring service that helps your loved ones remain independent as much as possible at home.

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Review from G N (Husband of Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience

The company is very good. They are always on time and I am very pleased with the care they are providing for my wife. I think that the staff are excellent.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for taking the time to share your feedback. We appreciate the kind words and always strive to be punctual. Thank you.

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Review from Penelope G (Friend of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience

I visit this person every day, and he has always spoken highly of the carers, they always keep me informed of any requirements needed. I find their care for him is professional and compassionate and they treat him as an individual. I have no hesitation in recommending this Home Care Agency.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind words. The team enjoy visiting him and you have been so helpful and supportive to the team too. Great teamwork.

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Review from Matthew W (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience

Very happy with the service and care staff that Comfort Care at Home provides; it is great to know that our mum is being so well looked after on a daily basis - she has formed a lovely bond with the team. Thanks so much.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the lovely feedback. The team have developed a good relationship with your mum over the last 2 years. It's our pleasure to support her.

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Review from William W (Son of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

Friendly and professional staff who have enabled my mother to remain in her own home despite her considerable physical restrictions.
The assistance is delivered with efficiency and good humour which greatly enhances my mothers daily life.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for your feedback. It's always a pleasure to come to visit your mother and make her laugh. The staff enjoy conversing with her about current events.

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Review from Lesley B (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

Wonderful care for my mum in her last few months. The care team are reliable, kind, incredibly trustworthy and a joy to have in our home. They were incredibly supportive at a very difficult time for our family, which included my dad of 91 who was losing his wife of 65 years and my children. So many

generations to deal with, other than my Mum who had complex health care issues. Great care for my mum in her last few months. As I was so happy with the care my mum received with we are using them again and they are as great as ever. They now provide companionship care for my father who has Alzheimer’s. I am working from home and just don’t have the time to give him the attention he needs.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for such lovely feedback. The team are grateful to have had the opportunity to care for your mum in her last days. She was so sweet and kind to the staff. Thank you for trusting us with her care.

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Review from David H (Husband of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

If I may not use names how can I say how happy and pleased I am with care supplied by the young lady who looked after my wife (mornings assistance washing, dressing, breakfast etc.) until she moved into a nursing home in August 2020.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the feedback. It was a pleasure supporting her. We hope she is doing well and is happy in the nursing home.

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Review from Jennie R (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

The service supplied is excellent. My parents have the same carer every week which is great and she is very good and they like her very much. The support provided by the Director is also excellent. She gets involved proactively and helped navigate the care system effectively. She is always very helpful,

friendly and professional.

Reply from Shamsah Lalji, Director at Comfort Care At Home

Thank you for the kind feedback. The carer enjoys visiting your parents and it's always my pleasure to support and help where I can.

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Comfort Care At Home

Care Provided by Comfort Care At Home

Good to Know

Funding & Fees Guide for Comfort Care At Home