Radfield Home Care Harrogate, Wetherby & North Yorkshire

51 Tower Street, Harrogate HG1 1HS
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9.9 57 Reviews
  • Radfield Home Care Harrogate, Wetherby & North Yorkshire, Harrogate
With a focus on the Harrogate and Yorkshire areas, Radfield Home Care Harrogate, Wetherby & North Yorkshire provides exemplary live-in and visiting care services. Their comprehensive care offerings include dementia care, personal care, housework, and respite care, all designed to enhance the well-being of their clients.

Each care service at Radfield Home Care is built around a personalised care plan, ensuring that the individual needs of each recipient are met. Their Care Professionals are dedicated to delivering dignified and respectful care, tailored to each person’s requirements.

For those wanting to learn more about how Radfield Home Care Harrogate, Wetherby & North Yorkshire can assist them and their loved ones, the team is ready to help. They are always available to provide the necessary support whenever it is needed.

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Care Provided by Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Nutritionist
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Physiotherapist
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Matthew Nutting (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Prices

  • From £42.00 per hour on weekdays, £41.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Harrogate, Wetherby & North Yorkshire Reviews (57)

Total of 57, showing 1-20
9.9

Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Review Score of 9.9 (9.948) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Harrogate, Wetherby & North Yorkshire has 57 reviews.

Overall Experience

  • 48
  • 7
  • 2
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Date Published

57
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13
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Review from R H (Son of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Care looked after my mum after a fall that resulted in a fractured humerus and reduced mobility and confidence.
A particular member of staff was fantastic in organising and helping at short notice and putting the overnight care into action and the two carers were very kind and caring to my
mum.
Great service and would highly recommend it.

Reply from Liz Morritt, Registered Manager at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this lovely review, it was a pleasure to support your mum and help her regain her confidence.


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Review from M C (Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a C4 incomplete spinal injury. Radfield has matched me with a handful of great carers that I have good relationships with. They assist with showering, give me stretches, and dress me. We go for regular walks and they will help with shopping, cooking, collecting prescriptions, etc. If extra visits
are required they do their best to accommodate. I would highly recommend it.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much for your lovely review! It is a pleasure to be able to provide support to you. I know the carers really enjoy their visits.


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Review from J H (Son of Client) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I very much appreciate the care and compassion shown to Mum and Dad. Staff have always gone above and beyond including recently when Dad was poorly and ended up in ICU. Although not cared for directly by Radfield, they contacted us meaning we could get Dad the care he urgently needed.
I would not hesitate in recommending Radfield, would describe the care as outstanding.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It has been our pleasure to care for such a lovely couple over the past 5 years and we are glad we were able to be there for them when it mattered the most.


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Review from Jacky S (Sister-in-law of Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our second use of Radfield Home Care. The first time was July 2022 - November 2022 when my brother-in-law was first home from a nursing home until he fell and was hospitalised.
They have been acceptable in every way, especially the manager and partner who have gone above and beyond.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. It is such a pleasure to provide care to your brother-in-law and to have also got to know you over the last couple of years!


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Review from J H (Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well satisfied with the care and carers, they all kept to time. I am very satisfied with the care and professionalism.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you your review! It is much appreciated. If there is anything we could do to improve the 4 stars to 5 stars then we would love to hear about it!


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Review from Sue T (Wife of Client) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we have found the carers to be considerate and kind, always treating my husband with dignity and respect. They are meticulous in the care they give him and do not cut corners to save time, always giving him the time he needs. My husband has a good sense of humour, and in general, they will
enjoy a little banter and a joke with him.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. All of our care team take such great pride in their work, but it is always aided with a little humour along the way!


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Review from J B (Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were, without exception, helpful, supportive and sympathetic - especially since I was keen to do as much as I could myself but with their help. I cannot fault the service and would recommend Radfield to anyone requiring care support.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! We are really glad that things worked so well for you.


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Review from Diane S (Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Radfield Home Care has been 100% positive. The carers are always punctual, really competent and well trained, and never leave without making sure you have everything you need. The office staff are very helpful, if I need an extra visit or to change the time of an existing one (or
need any extra help of any kind) they always do their best to sort it out. I cannot remember the last time a carer was late and if they are they will always let you know. I generally have the same carers, which I really appreciate as I think it’s important to build up a comfortable relationship with your carer and to have continuity. I honestly cannot praise them enough, I have had experience with previous agencies and there is no comparison.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Then you for such a lovely review. It has been a pleasure to provide support to you over the years and hope there are many years to come!


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Review from J F (Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated well and have encountered caring and professional staff. They have done all I have asked willingly and with no fuss. Every time they go, I am asked if there are further tasks they need to do before they leave.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review. We are glad that you are so happy with our service!


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Review from J H (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to my mum going in for a day surgery procedure which became complicated and, for her safety, required additional visits from the team. The team managers were amazing in organising this and reassuring me, as I don't live in the area.
Mum then became very unwell quickly and the carer
alerted emergency care and helped support a smooth transition to the ambulance and hospital care. On discharge, their care again was seamless and they amended her care plan to fully meet her updated needs.
I would not hesitate to recommend Radfield Home Care Harrogate to anyone who is looking for care for their family members and loved ones.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this lovely review. We are so glad that your mum is home and doing better, but also that we could be there for you both when you needed us most.


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Review from Richard J (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole Radfield Home Care team are great people, from the carers to the supervisors and leaders. We recently discussed a review of my mum's care plan, my brother and I had some thoughts, but the Radfield team sat down and carefully thought through mums needs and provided us a care plan option. This
has now been implemented and is very successful and has been a big help for Mum. Mum also started attending the daycare centre which she really enjoys and we have been receiving pictures of Mum through email of her enjoying the day centre activities.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this lovely review. We are honoured to be able to care for such a lovely lady and we are so glad that the recent changes have worked so well!


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Review from J S (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and thorough service. Always on time and very responsive when needed. The daily feedback is provided immediately whilst the carer is on site at my father’s house. And most importantly is very comprehensive and provides me with the reassurance that I need as we live over an hour’s drive
away.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much for this amazing review! It is such a pleasure to be able to support such a lovely man and family!


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Review from R P (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed help and advice for relocating my mother and also my aunt who is suffering badly with dementia.
Very friendly, helpful and valuable advice for situations that required difficult decisions.
Would not hesitate to recommend to anyone needing care for their loved ones.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this fantastic review. We are really proud to be there for people in so many different ways when they need us most.


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Review from V N (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this review! We really value the feedback and would love to know what we could do to get a 5 star review from you! Keeping costs down for super rural communities is always a challenge as we remain committed to ensuring all our staff are paid for their time and mileage as well as the time they spend providing care.


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Review from Euan M (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers attending are pleasant and helpful.
They usually do all as requested, including some things which may not be really part of their remit. They are usually punctual but there are sometimes traffic holdups, inevitably.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review and kind comments about our carers! It’s such a shame that you felt everything deserved only 3 stars and when we spoke to you on the phone couldn’t think of any ways of us improving the score. If you think of anything we could do to improve or make the service better for you please do not hesitate to let us know and we would be really keen to do so.


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Review from S D (Wife of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a 2 and a half week stay in hospital, the service user was having difficulty walking or caring for himself. He was able to cope with fewer visits from Radfield staff as time passed. Three times per week is ideal now. It reduces pressure on me - the constant carer - and despite his suffering
from dementia, the client has made progress in most areas. We have both benefitted from Monday and Friday visits spent at the local leisure centre for swimming. Your staff shower and dress him afterwards. He always says how much better he feels afterwards - in spirit and physically.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for this review. We really appreciate the feedback! If you think of how we could get the 4 stars up to 5 stars then we would love to know!


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Review from M G (Niece of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield has been caring for my aunt for nearly 3 years. She is totally deaf, has dementia and her eyesight is not good. All her carers are excellent with her. I would say to anyone (which I do), all Radfield staff are the best. Trust me, my aunt is not an easy person to care for, but all the carers
are fab. Cannot thank them all enough.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We love visiting your aunt and we are really proud to be able to care for such an incredible woman!


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Review from Joan D (Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield provides an excellent service. The staff are clean, pleasant and know what they are doing. Their timekeeping is to within a few minutes of the rota times unless there is a problem. I prefer a regular rota with the usual staff, but know that changes have to occur.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are really pleased that have such a high opinion of our carers!


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Review from M D (Wife of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care we receive from all the staff the carers must be very well trained as they must have some personal problems, but they never bring them into us. They are always polite, friendly and professional and very patient with my husband when he is having a bad or slow day.
When
we do have a reason to ring the office, they also are friendly and helpful. If the call goes on to the answering machine, they always ring back within about half an hour. I wish we were in a position where we didn't need care, but as we have to, we could not be better looked after.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much for this lovely review. All our carers love to visit you both.


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Review from E W (Wife of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided is second to none. My husband trusts all the carers and enjoys their company, as I do too.
I cannot imagine how I would cope without their help.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It makes all the hard work worthwhile just knowing how happy you are with our service.


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is calculated as follows: ( (73 Excellents x 5) + (4 Goods x 4) ) ÷ 77 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (3)

Matthew

Matthew Nutting

Job Title: Director / Registered Manager

Joined: 2018

Matthew holds a vast amount of experience in the care sector. After qualifying in 2012 as an Occupational Therapist, he has worked in a variety of community based roles in both the NHS and private sector and more recently has been the manager of Harrogate and Ripon’s community nursing and therapy teams.


Not only is Matthew a health care professional, but he is also a proud husband of a registered nurse. Health care is their family business, and Matthew is not only passionate about providing quality client centred care but also dedicated to providing a market-leading workplace for carers.


Matthew has always been committed and passionate about providing high quality care to individuals, however, he is always keen to look at new ways of enhancing and enriching people’s lives and creating memories that will stay with them for the rest of their lives.


Liz

Liz Morritt

Job Title: Care Manager

Joined: 2019

Liz has 20 years of experience working in the care sector in a variety of roles including volunteer, support worker, senior support worker and in 2006 became the registered manager of a residential home for adults with learning disabilities. This position afforded Liz the opportunity to really make a difference to the residents and staff by ensuring they were at the heart of everything they did.


Liz joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in March 2018 as she felt it was time for a new challenge and had heard very positive feedback about Radfield.


Liz explains, “My aim is to support the growth of the business whilst maintaining the ‘family values’ that Radfield Home Care pride themselves on, and continuing to develop a highly skilled staff team who deliver high quality, personalised care."


Outside of work Liz enjoys cooking, spending time with her partner and their daughter and catching up with friends and family.


Leah

Leah Coates

Job Title: Deputy Manager

Joined: 2018

Leah has worked in the care sector for almost 10 years, working mainly as a support worker. Leah also has experience working in many different care environments, supporting people who live with dementia, learning disabilities, complex needs, challenging behaviour and mental health needs.

Leah explains, “After having my son and going back to work part-time for just over a year I decided it was time for a new challenge and progress my career in the care sector.”


Leah joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in July 2018 as a care supervisor and a few months into that role, progressed to care coordinator and then Deputy Manager completing her ‘Assessors Award’ soon after.


Leah explains, “I am passionate about supporting people to stay in their own homes as long as possible and the care we provide is second to none! It was the best decision I made joining Radfield Home Care as the training has been the best I have ever had, and I am learning new skills all the time.”


Leah oversees the timings and quality of care delivered to our clients and ensures that everything is working smoothly.


Frequently Asked Questions about Radfield Home Care Harrogate, Wetherby & North Yorkshire

How many Carers does Radfield Home Care Harrogate, Wetherby & North Yorkshire employ?

Radfield Home Care Harrogate, Wetherby & North Yorkshire employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to verify any information. View our terms and conditions. Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Platinum Service – more info.