Radfield Home Care Harrogate, Wetherby & North Yorkshire

51 Tower Street, Harrogate HG1 1HS
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9.9 57 Reviews
  • Radfield Home Care Harrogate, Wetherby & North Yorkshire, Harrogate
With a focus on the Harrogate and Yorkshire areas, Radfield Home Care Harrogate, Wetherby & North Yorkshire provides exemplary live-in and visiting care services. Their comprehensive care offerings include dementia care, personal care, housework, and respite care, all designed to enhance the well-being of their clients.

Each care service at Radfield Home Care is built around a personalised care plan, ensuring that the individual needs of each recipient are met. Their Care Professionals are dedicated to delivering dignified and respectful care, tailored to each person’s requirements.

For those wanting to learn more about how Radfield Home Care Harrogate, Wetherby & North Yorkshire can assist them and their loved ones, the team is ready to help. They are always available to provide the necessary support whenever it is needed.

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Care Provided by Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Matthew Nutting (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Prices

  • From £42.00 per hour on weekdays, £41.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Harrogate, Wetherby & North Yorkshire Reviews (57)

Total of 57, showing 21-40
9.9

Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Review Score of 9.9 (9.948) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Harrogate, Wetherby & North Yorkshire has 57 reviews.

Overall Experience

  • 48
  • 7
  • 2
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Date Published

57
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Review from C H (Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff very helpful.
Would like to have been introduced to the owner.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Sadly as the owner of quite a large service I am logistically unable to meet all our clients, however I am always happy to have a chat on the phone! Kind regards Matthew


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Review from Helen M (Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff/carers punctual, efficient and professional. They install confidence. They are reliable and polite. I have helped certain carers to make food for me, which I feel must be old-fashioned or ethnic. Geordie version of Irish stew plus banana custard.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! Glad that we have been cooking your favourite foods!


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Review from Wendy S (Daughter of Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Radfield Home Care have looked after my 97-year-old mum for 3 years and to date have never faulted on visits or service. Communication is good and helps family with trust knowing that sooner someone will always be there at the arranged time. This is confirmed by a weekly rota
sent to Mum and ourselves being up to date. We always know who or what time the carer will be coming. This helps with diarising family issues and events. Any changes are discussed in advance. Mum loves the staff for their positive chat and friendly service provided.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. It means the world to us. We are so privileged to look after such a wonderful lady.


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Review from G C (Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been looked after by Radfield Home Care, Harrogate, for over three years now and throughout this time they've provided very professional carers who are kind, caring, supportive and understanding. The carers get to know the needs of each client providing help to enable them to remain in their own
home

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

A pleasure as always! Thank you for a great review. May we have many great years together ahead!


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Review from Carol P (Wife of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield home care have helped me look after my husband for over 3 years. We wouldn’t want to change to another company, all the staff are very caring, considerate, helpful & cheerful. We would definitely recommend them.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Wow! Three years already! It is our pleasure to be able to support you both. Thank you for your lovely review.


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Review from Brian A (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Radfield for approaching two years for firstly morning and evening carers for half an hour and later for the morning only as I have difficulty getting downstairs and dressing. I have found the carers helpful and willing. If I want to change their method of working this can be arranged.
If carers have to be changed for whatever reason, we are informed.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the review! We are glad that the carers have been so helpful and willing. They are a great bunch!


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Review from Karen N (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care team are very friendly and always very helpful. Often go above and beyond. The carers have manged to get mum to go out for a walk daily which has improved mum's mobility. Office team are happy to take any calls from myself and have helped to answer any questions I have had .

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! We are so glad that your mum is doing so well. It is great to see!


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Review from S V (Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring company.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It really means a lot to the whole team.


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Review from T B (Daughter-in-law of Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team who cared for mum in law are kind, empathetic, caring, and very patient, always putting mum in law's needs first and trying different ways to keep her busy through walking, puzzles, TV, and crafts.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It is a pleasure to provide support to such a great family. The carers really enjoy spending time with your mum.


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Review from R T (Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been a client for very long but I am very impressed with the service. Everyone I have met is a pleasure to talk to.


Difficult to reply to many questions below due to the short period of time that I have used the service. However, if the future is good as the present all the answers will

be accurate.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It is our pleasure to visit you. Long may it continue!


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Review from J C (Son of Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield provided cover care for my father for a number of years, sometimes in circumstances that weren't ideal. They were always kind, compassionate and caring. When my father moved to another part of the country we were extremely sorry we couldn't take them with us! I recommend Radfield wholeheartedly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

It was a pleasure to have been a support to you all. We were very sorry to see him go! Thank you for your lovely review. Please stay in touch.


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Review from Roger P (Son of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield was recommended by professionals. They have lived up to the recommendation. They do a lot in a short space of time for Dad. When problems, outside their control, occur, they inform us or solve the problem. We get feedback and have access to details via the app.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It is a pleasure as always to provide care and support to an equally lovely gentleman.


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Review from H A (Client) assisted by family/friend published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied, all the girls are fantastic and work very hard to meet all my demanding needs. The management is really excellent too and very caring.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It’s a pleasure as always.


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Review from Joan C (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Radfield has been very good. Both nursing and connection with office, staff and office will go out of their way to help with any problems which may occur.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It is our pleasure to have been able to support you both and long may it continue!


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Review from Joyce L (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given was extremely good. The full allotted time was always given. Mum was given excellent personal care as well as help with general housekeeping tasks. The Carers also always found time to talk to her.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review. It was our honour to provide care to such a wonderful lady.


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Review from D M (Power of Attorney of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By having a comprehensive discussion, the specific needs and requirements can be highlighted enabling a Care Plan to be put together. Which also has the ability for it to be extended if needs change. Primarily maintaining dignity and wellbeing is paramount. This is what Radfield Home Care do with a
quiet but effective professional care and understanding and I am confident to recommend them to take care of your loved ones.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! It really does mean the world to us. It is a pleasure to support you and has been a delight to watch you grow in strength.


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Review from Sheila M (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Radfield Home Care since the first lockdown, when I wasn't able to visit. The carers have treated her with respect and kindness. They look after her needs without talking down to her. Since we started visiting again, they have respected my wishes and are always friendly.
I would definitely recommend them to other families.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your lovely review! It has been and continues to be, a pleasure caring for your Mum. We are so glad that we could be there when you needed us.


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Review from B A (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have complete confidence with their services - absolutely excellent.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the top-notch review! It's a pleasure working with you as always!


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Review from T U (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have visited us have been very helpful and friendly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for taking the time to complete a review for us and for your lovely comment.


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Review from M T (Son of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that the care provided is to a very high standard. The reports written following each visit allow me to monitor the situation with my father.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for the review! We are glad you are happy with the quality of the care provided and that you utilise the care planning system well. Long may it continue!


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is calculated as follows: ( (73 Excellents x 5) + (4 Goods x 4) ) ÷ 77 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (3)

Matthew

Matthew Nutting

Job Title: Director / Registered Manager

Joined: 2018

Matthew holds a vast amount of experience in the care sector. After qualifying in 2012 as an Occupational Therapist, he has worked in a variety of community based roles in both the NHS and private sector and more recently has been the manager of Harrogate and Ripon’s community nursing and therapy teams.


Not only is Matthew a health care professional, but he is also a proud husband of a registered nurse. Health care is their family business, and Matthew is not only passionate about providing quality client centred care but also dedicated to providing a market-leading workplace for carers.


Matthew has always been committed and passionate about providing high quality care to individuals, however, he is always keen to look at new ways of enhancing and enriching people’s lives and creating memories that will stay with them for the rest of their lives.


Liz

Liz Morritt

Job Title: Care Manager

Joined: 2019

Liz has 20 years of experience working in the care sector in a variety of roles including volunteer, support worker, senior support worker and in 2006 became the registered manager of a residential home for adults with learning disabilities. This position afforded Liz the opportunity to really make a difference to the residents and staff by ensuring they were at the heart of everything they did.


Liz joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in March 2018 as she felt it was time for a new challenge and had heard very positive feedback about Radfield.


Liz explains, “My aim is to support the growth of the business whilst maintaining the ‘family values’ that Radfield Home Care pride themselves on, and continuing to develop a highly skilled staff team who deliver high quality, personalised care."


Outside of work Liz enjoys cooking, spending time with her partner and their daughter and catching up with friends and family.


Leah

Leah Coates

Job Title: Deputy Manager

Joined: 2018

Leah has worked in the care sector for almost 10 years, working mainly as a support worker. Leah also has experience working in many different care environments, supporting people who live with dementia, learning disabilities, complex needs, challenging behaviour and mental health needs.

Leah explains, “After having my son and going back to work part-time for just over a year I decided it was time for a new challenge and progress my career in the care sector.”


Leah joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in July 2018 as a care supervisor and a few months into that role, progressed to care coordinator and then Deputy Manager completing her ‘Assessors Award’ soon after.


Leah explains, “I am passionate about supporting people to stay in their own homes as long as possible and the care we provide is second to none! It was the best decision I made joining Radfield Home Care as the training has been the best I have ever had, and I am learning new skills all the time.”


Leah oversees the timings and quality of care delivered to our clients and ensures that everything is working smoothly.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to verify any information. View our terms and conditions. Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Platinum Service – more info.