Radfield Home Care Harrogate, Wetherby & North Yorkshire

51 Tower Street, Harrogate HG1 1HS
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9.9 57 Reviews
  • Radfield Home Care Harrogate, Wetherby & North Yorkshire, Harrogate
With a focus on the Harrogate and Yorkshire areas, Radfield Home Care Harrogate, Wetherby & North Yorkshire provides exemplary live-in and visiting care services. Their comprehensive care offerings include dementia care, personal care, housework, and respite care, all designed to enhance the well-being of their clients.

Each care service at Radfield Home Care is built around a personalised care plan, ensuring that the individual needs of each recipient are met. Their Care Professionals are dedicated to delivering dignified and respectful care, tailored to each person’s requirements.

For those wanting to learn more about how Radfield Home Care Harrogate, Wetherby & North Yorkshire can assist them and their loved ones, the team is ready to help. They are always available to provide the necessary support whenever it is needed.

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Care Provided by Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Matthew Nutting (Director/Registered Manager)

Funding & Fees Guide for Radfield Home Care Harrogate, Wetherby & North Yorkshire

  • Prices

  • From £42.00 per hour on weekdays, £41.00 per hour on weekends.

  • Charge prices are tailored to customers, following a care consultation.

Radfield Home Care Harrogate, Wetherby & North Yorkshire Reviews (57)

Total of 57, showing 41-57
9.9

Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Review Score of 9.9 (9.948) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Harrogate, Wetherby & North Yorkshire has 57 reviews.

Overall Experience

  • 48
  • 7
  • 2
  • 0
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Date Published

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Review from C W (Relative of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have used Radfield Home Care to help care for an elderly vulnerable relative with dementia. Most times things are satisfactory. I have rung the office on occasion to query some things and my queries have been dealt with satisfactory.
We have had to make changes to accommodate the carer's requests
around medication. We are not totally sure what happens as our relative has a very short memory.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Unfortunately, the changes to medication are to ensure that we are compliant with CQC regulations and guidance from the UKHCA. If you would like to have more information about what happens during carers visit then we are happy to set up remote access for you via our state of the art care planning app! One of the office team will be in touch to discuss this very soon.


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Review from H E (Wife of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and considerate care.

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Review from J H (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very helpful and obliging. Go out of their way to assist! Sympathetic.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for your review. Glad we are able to help.


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Review from S B (Sister-in-law of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a 'team'. I can not fault the care, staff and support that has been given to my brother-in-law. 1st class, completely exemplary - all of the team are considerate, conscientious; they do an incredibly difficult job currently but have at all times kept him at the centre of their focus.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

It is a pleasure to care for him. He is a wonderful man and the carers love to visit him. Thank you for such a lovely review.


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Review from J M (Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with Radfield Home Care. All my carers are well trained, caring, supportive and encouraging. I never feel rushed, I always feel safe. They always check I have everything I need and help with lots of tasks. I feel so lucky to have found Radfield Home Care.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are lucky to have found you as well.


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Review from J D (Daughter of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very grateful for the care and dedication the staff have given to my mother over the last 5 months especially during the difficult times of Covid 19. We have had peace of mind knowing mum has had her regular daily visits to attend to her needs as we were limited to the visits we could
make. Radfield staff are professional and dedicated at all times and I can not thank them enough, long may it continue. With grateful thanks.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are glad that we have been able to be there for you all during your time of need.


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Review from N C (Wife of Client) assisted by family/friend published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all your carers very helpful both physically and in engaging me in conversation and helping me to look at what is going on outside my home.

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Review from Mary W (Friend of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are lovely to my friend. They take good care of her. My friend is always happy to see them each day and she loves her day out on Fridays to the shops.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. We are always happy to see her too!


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Review from Lilian B (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from Radfield Home Care is excellent. I have 3 main carers who know my needs and are instantly aware of my needs on a day to day basis. The office staff are equally as caring and all contacts are dealt with perfectly.

Reply from Matthew Nutting, Director at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review. It is a pleasure to be able to support you.


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Review from P A T C (Client) assisted by family/friend published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service is provided.
The staff are friendly and very kind to me.
They are to be recommended.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

What a lovely review. Thank you from all the Radfield Team.


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Review from J C (Wife of Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are prompt, engage well with the client and are pleasant and helpful in every respect.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you for such a lovely review! So glad that you are all happy with our service.


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Review from D W (Client) assisted by family/friend published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first two weeks with Radfield Home Care have been excellent. I don't think they could have done more for us.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

We are so pleased that we can play our small part in making life a little easier for you both.


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Review from John E (Client) assisted by family/friend published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the Carers first class, professional and friendly. We would have no hesitation in recommending Radfield to anyone.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

What a great review! This really means a lot to us all.


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Review from L C (Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my experiences with care companies, they are by far the best and if a lot more agencies were run like this a lot more people would be happier.
Also, the management and staff are amazing.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much for this lovely review.


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Review from Ray O (Husband of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the team of carers to be very sympathetic and caring to my wife's needs.
They are always prompt and very efficient, would give them 5 stars.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

What a lovely review! The whole team love visiting you both. If we could return the review we would definitely give you 5 stars as a client!


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Review from Kristina M (Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are fantastic. They go above and beyond what I've always known or my carers from other agencies.
My whole care package is looked at in a holistic way. Not only do the carers help me stay in my home with personal care and cooking but I get to go out with them for coffee, shopping etc.
I feel all my physical, emotional needs are met. They are all amazing and just have my best interests at heart.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

Thank you so much! That is such a lovely review to receive but even more importantly, it is so good to know that you are so happy and feel so well cared for.


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Review from Colin C (Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, friendly staff. Would recommend.

Reply from Matthew Nutting at Radfield Home Care Harrogate, Wetherby & North Yorkshire

A lovely review from a lovely client.


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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Radfield Home Care Harrogate, Wetherby & North Yorkshire is calculated as follows: ( (73 Excellents x 5) + (4 Goods x 4) ) ÷ 77 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Harrogate, Wetherby & North Yorkshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (3)

Matthew

Matthew Nutting

Job Title: Director / Registered Manager

Joined: 2018

Matthew holds a vast amount of experience in the care sector. After qualifying in 2012 as an Occupational Therapist, he has worked in a variety of community based roles in both the NHS and private sector and more recently has been the manager of Harrogate and Ripon’s community nursing and therapy teams.


Not only is Matthew a health care professional, but he is also a proud husband of a registered nurse. Health care is their family business, and Matthew is not only passionate about providing quality client centred care but also dedicated to providing a market-leading workplace for carers.


Matthew has always been committed and passionate about providing high quality care to individuals, however, he is always keen to look at new ways of enhancing and enriching people’s lives and creating memories that will stay with them for the rest of their lives.


Liz

Liz Morritt

Job Title: Care Manager

Joined: 2019

Liz has 20 years of experience working in the care sector in a variety of roles including volunteer, support worker, senior support worker and in 2006 became the registered manager of a residential home for adults with learning disabilities. This position afforded Liz the opportunity to really make a difference to the residents and staff by ensuring they were at the heart of everything they did.


Liz joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in March 2018 as she felt it was time for a new challenge and had heard very positive feedback about Radfield.


Liz explains, “My aim is to support the growth of the business whilst maintaining the ‘family values’ that Radfield Home Care pride themselves on, and continuing to develop a highly skilled staff team who deliver high quality, personalised care."


Outside of work Liz enjoys cooking, spending time with her partner and their daughter and catching up with friends and family.


Leah

Leah Coates

Job Title: Deputy Manager

Joined: 2018

Leah has worked in the care sector for almost 10 years, working mainly as a support worker. Leah also has experience working in many different care environments, supporting people who live with dementia, learning disabilities, complex needs, challenging behaviour and mental health needs.

Leah explains, “After having my son and going back to work part-time for just over a year I decided it was time for a new challenge and progress my career in the care sector.”


Leah joined Radfield Home Care Harrogate, Wetherby and North Yorkshire in July 2018 as a care supervisor and a few months into that role, progressed to care coordinator and then Deputy Manager completing her ‘Assessors Award’ soon after.


Leah explains, “I am passionate about supporting people to stay in their own homes as long as possible and the care we provide is second to none! It was the best decision I made joining Radfield Home Care as the training has been the best I have ever had, and I am learning new skills all the time.”


Leah oversees the timings and quality of care delivered to our clients and ensures that everything is working smoothly.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Harrogate, Wetherby & North Yorkshire to verify any information. View our terms and conditions. Radfield Home Care Harrogate, Wetherby & North Yorkshire has a Platinum Service – more info.