My Homecare Bexley & Greenwich

Endeavour House,, 2 Twisleton Court, Priory Hill, Dartford DA1 2EN
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9.7 27 Reviews
  • My Homecare Bexley & Greenwich, Dartford
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Care Provided by My Homecare Bexley & Greenwich

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anika Cheema-Shergill (Care Manager)

Funding & Fees Guide for My Homecare Bexley & Greenwich

  • Prices

  • Prices available both by time and service. Kindly contact for individual quote.

  • Prices available per hour/ per service / per session. Please contact with your requirements in order to quote.


    Offering a variety of services:
    Daily visits,
    Night sits,
    Companionship,
    Live-in Care and
    Shopping services.
    Our fees are customised to your needs. We have a clear and flat fees structure. Please get in touch for more details.


    We charge on per hour, per day, per night basis. We can offer you customised quotes. Even aligning our recommendations to your personal and financial goals. We can accept direct payments, direct debits or transfers by bank bank account.


    Prices available both by time and service. Kindly contact for individual quote.
Are you the Owner/Manager of My Homecare Bexley & Greenwich? View your Advertising Options

My Homecare Bexley & Greenwich Reviews (27)

Total of 27, showing 1-20
9.7

My Homecare Bexley & Greenwich has a Review Score of 9.7 (9.651) out of 10, based on 7 reviews in the last 2 years. Over all time My Homecare Bexley & Greenwich has 27 reviews.

Overall Experience

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Review from M B (Client) assisted by family/friend published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During all the time I have been looked after by the carers of My Homecare I have found them to be compliant and caring. The carer who is looking after myself and my wife at present has been for the last few months is extremely caring and was efficient in all her duties towards us.

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Review from J M (Client) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, very professional, and always helpful without being intrusive. They are respectful of my own ability and know when I require assistance.

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Review from D N (Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the fact that I have met all the managers, and administrators, and my carers are usually limited to 1 or 2 where possible. My carers care polite and friendly and treat me with respect. They are also very reliable and I know I will receive the care appointments every day.

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Review from Y B (Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During all the time I have been looked after by the carers of My Homecare I have found compliant and caring. The carer who is looking after myself and my husband at present is very efficient in all her duties towards us.

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Review from T D (Daughter of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three carers who attend to my elderly parents are so caring, kind, and compassionate, they are now like part of our family. They truly know Mum and Dad's little quirks and know how to deal with them in the best possible way.

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Review from G H (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think what the carers do they are extremely professional. They make a very bad time in our lives more bearable. Nothing is too much trouble. We can't thank them enough for their care and thoughtfulness. They are wonderful, caring and professional people.

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Review from M S (Son of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used My Homecare Bexley & Greenwich since December 2020 and the company has been excellent. The care is difficult because it has to deal with the needs of two elderly people living at home.
Through good times and bad, the management have been both professional and sympathetic.

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Review from Carlie F (Great-Niece of Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team which have cared for my uncle have been absolutely fantastic. Assisting to all his care needs. All the people have been very caring and friendly. We are very pleased with the care he received. Thank you.

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Review from D F (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support the carers give is excellent, kind, considerate, supporting and very often go that extra mile. Exceptionally patient and always take time to engage with me. I see them more as friends than carers. Management are excellent too. Always willing to adapt as needs dictate with great
efficiency. We're certainly pleased we chose My Homecare.

Reply from Suki Lamba, Director at My Homecare Bexley & Greenwich

Thank you so much, really appreciate the comments above.


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Review from Sandra D (Daughter-in-law of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never arranged care for anyone in family, it came as a challenge to set it up for my father-in-law. In what I could call a sort of emergency, we needed an agency to start quickly and correctly execute our requirements. We struggled as most agencies could not provide carers. Having read some of
their reviews, I called their office. It was such a relief as they answered all that I needed clarity on. In a chat and over a cup of coffee, all information on our care needs was gathered by them. What a relief. And so was it for my father-in-law. He settled very well with carers as soon as we started. Father-in-law calls the office and speaks with them when he needs to get any additional information or request changes. Very pleased, and can say the weight lifted off my shoulder. I recommend them without any doubt.

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Review from Howard P (Son of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are extremely pleased with all the carers that have attended her over the last 4 weeks. They are so friendly and carry out their duties with enthusiasm. They are helping her to regain her zest for life and encourage her to become more independent.
We would especially like to mention
one member of staff in particular as she has attended most often. She lights up the whole house with her care, enthusiasm and has many interesting stories to tell.

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Review from C M (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were let down by number of providers locally and it was not easy to find the right care for months for my mum. After months of struggling to care for my mother, we contacted My Homecare Bexley & Greenwich to help care at the times we could no longer care. From the very beginning, they were extremely
understanding of our situation and suggested ideas we had never thought of, there was consistency with care, same carers were mostly visiting, they knew the needs, they have been extremely helpful to my father who is also not so well. They remained excellent throughout, and we could not have been happier with the care they provided, particularly during my mum's final days. The manager was easy to reach out to and was very actively involved when changes were suggested by the family, we took them on for my dad as well after Mum passed away and now has a live-in poc, we are very happy with them. Highly recommendedservice. Thank you all.

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Review from Karen M (Daughter of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with My Homecare Bexley & Greenwich has been an entirely positive one. From day one, the wonderful My Homecare management guided us through the process and reassured us they could meet our parent's needs.
All the carers have been so dedicated, compassionate and reliable. They have provided
companionship and wonderful care, often going above and beyond to make sure our parents were safe and happy. Their enthusiasm, patience, warmth and empathy was boundless.
As a family we had total peace of mind, knowing our parents had the very best care and companionship at all times.
The scheduling team were equally efficient. Sometimes our needs and dates changed at the last minute and they were always able to accommodate our changes. They never let us down once. The continuity of care provided allowed both our parents and us as a family, to build a very special relationship with the caregivers.
Without hesitation, we recommend My Homecare Bexley & Greenwich to anyone who wants care.

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Review from I F (Son of Client) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we chose My Homecare Bexley on recommendation from a family friend who was currently having the care from them. From the onset, we found the carers and staff very helpful in accommodating our needs for my mum. The team delivering the care were professional, caring and very helpful, and
with their help and care, we managed to keep my mother in her house and she is only getting better. They all are just brilliant, wonderful and extremely passionate and often have spent time with mum in the garden and do not worry about the time. I am very thankful to My Homecare Bexley & Greenwich for looking after my mum in these extremely difficult and hard times without fail.

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Review from Jaquiline B (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not thank enough My Homecare (Bexley & Greenwich) team for looking after my mother so well in her final days. Without the brilliant care and support they have provided not only to my mother but also support to my father and our family during these difficult times is greatly appreciated. I highly
recommend My Homecare Bexley. The care staff is not only punctual and genuinely caring but also very passionate. They do not hesitate to go an extra mile for the exceptional care they provide. The office support is also outstanding. Thank you once again from us all.

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Review from Simon A (Great-Nephew of Client) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live far away, so travelling to put arrangements in place wasn't possible for me. Correspondence with My Homecare was very clear. I was provided with all the details on assessment, fees and care set up in a timely manner. I was subsequently offered feedback which kept me very assured. Uncle has been
pleased with the service he received from his carers. He said he had not realised how helpful this would prove to him.

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Review from Amanda S (Daughter of Client) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, My Homecare (Bexley & Greenwich) for the excellent service and care you are providing to my mum from the last couple of months. I feel that the carers have become part of our family now. I also live locally, so I see the carers and the office staff very often. Your care helps me feel that
my mum is safe and very happy. Anytime I have needed help or a last-minute change, you are always there. Those in the back office have been excellent. It's a great relief to me as a daughter, that My Homecare (Bexley & Greenwich) are looking after mum so well, had really bad experiences in the past with three different agencies. Thank you.

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Review from S W (Daughter of Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to the whole team of My Homecare Bexley & Greenwich to support my father who has very advanced stages of dementia. The carers are absolutely great, really look after my dad, there is staff consistency, they are always on time, very caring and are never in rush. The office staff
is very supportive and prompt in answering the calls. All our requests have always been dealt with utmost priority. I highly recommend this agency to everyone. We have struggled to find the right care agency for the last four years and have had various agencies who are not so professional, not punctual, no consistency, cut corners and the staff knows nothing about dementia. I really thank all the carers and management of My Homecare from the bottom of my heart for their care, support, knowledge, punctuality and professionalism.

Reply from Suki Lamba, Director at My Homecare Bexley & Greenwich

Thank you very much for your excellent feedback and the kind words.


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Review from B B (Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to write to say thank you so much for all your help in arranging and providing me with care at very short notice when I needed it the most as well as your patience and understanding. All your carers are so fabulous, I can not thank them enough.
I have found the caregivers to be very good and
competent in their roles. They have all been so good, graciously understanding and always helpful.
I have also found the management side of working with My Homecare Bexley & Greenwich be excellent. You have always been quick to respond, easy to work with, knowledgeable and personable in your approach. It has been a huge help. The branch manager is always there to help. My Homecare excelled in providing quality service in every way. It is a reflection on them to have such outstanding employees. Thank you for all you have done to keep things running smoothly for me ever since I have started with your company.

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Review from Jen S (Client) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive from My Homecare Bexley & Greenwich, the carers have always done their best to accommodate my needs. I am very happy with their management. I am very happy to recommend them to anyone who is looking for care in this area. I would like to thank all the carers
for being nice, kind and punctual.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for My Homecare Bexley & Greenwich is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for My Homecare Bexley & Greenwich is calculated as follows: ( (39 Excellents x 5) + (2 Goods x 4) ) ÷ 41 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Bexley & Greenwich is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about My Homecare Bexley & Greenwich

What Type of Services does My Homecare Bexley & Greenwich offer?

My Homecare Bexley & Greenwich offers Home Care.

How many Carers does My Homecare Bexley & Greenwich employ?

My Homecare Bexley & Greenwich employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Bexley & Greenwich to verify any information. View our terms and conditions. My Homecare Bexley & Greenwich has a Basic Service – more info.