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My Homecare Bexley & Greenwich has a Review Score of 9.7 (9.651) out of 10, based on 7 reviews in the last 2 years. Over all time My Homecare Bexley & Greenwich has 27 reviews.
Review from D B (Client) published on 8 August 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqueline S (Daughter-in-law of Client) published on 16 July 2019
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Overall Experience
5.0 out of 5
All staff were well-presented and professional, yet personal and compassionate. The team also provided wellbeing and emotional support to the entire family. We were supported by the care management team and branch manager too. Nothing was too much trouble. Visits were on time and we had a dedicated team who were confident and well trained.
I would highly recommend this agency. Outstanding care.
Reply from Suki Lamba at My Homecare Bexley & Greenwich
Thank you very much for your kind words. All our staff really appreciated the support the family offered in fulfilling our duties.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila S (Wife of Client) published on 4 March 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kelly W (Daughter of Client) published on 4 February 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Derek P (Husband of Client) published on 24 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kirsten W (Daughter of Client) published on 7 December 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D H (Daughter of Client) published on 19 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.651) out of 10 for My Homecare Bexley & Greenwich is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.951 for My Homecare Bexley & Greenwich is calculated as follows: ( (39 Excellents x 5) + (2 Goods x 4) ) ÷ 41 Ratings = 4.951
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for My Homecare Bexley & Greenwich is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Dec 2022
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