Crown Senior Care

Suite 204 Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham TW13 6DH
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9.7 39 Reviews
  • Crown Senior Care, Feltham
Crown Senior Care is a private care agency, owned by Adina Ursu, who had a life-changing care experience in 2010 and decided to become a care giver. Since then she worked for some of the leading care agencies in the area as a care worker and then as a team leader, care coordinator, management.

Fully committed to delivering the best care possible for the service users and their family.

Care workers are DBS checked and qualified to deliver a high-quality care and support.
Areas the team can travel to: Hampton, Hanworth, Feltham, Bedfont, Ashford, Sunbury-on-Thames, Stanwell, Shepperton.

The care support ranges from companionship to home help services, personal care through to specialised dementia care.

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Care Provided by Crown Senior Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Adina Ursu
  • Person in charge
  • Adina Ursu (Owner/Manager)

Crown Senior Care Reviews (39)

Total of 39, showing 21-39
9.7

Crown Senior Care has a Review Score of 9.7 (9.717) out of 10, based on 8 reviews in the last 2 years. Over all time Crown Senior Care has 39 reviews.

Overall Experience

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Review from M C (Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and friendship.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much! We will continue to deliver high quality care to all our service users.


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Review from Kathryn B (Daughter of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very efficient and professional care company, who really care about their clients. My Mum has dementia and can sometimes get confused and upset. The carers always reassured her and made sure she was ok before they left. I was always kept up to date about everything, and the company were good
at suggesting strategies to help mum. I was very pleased with the service and wouldn't hesitate to recommend them. Mum is now in a care home.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for your kind words; we hope mum is OK in her new care home, we also miss looking after her.


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Review from Sharon A (Daughter of Client) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After extensive research, I opted for Crown Senior Care. This is my first experience with such care services. Their Home Care review/report, client testimonials, plus small company size contributed to my final decision. Every interaction has exceeded my expectations. They manage to navigate difficult
aspects and give me regular compassionate realistic overviews. My mother's situation is complex, but nothing phases them. The extent of reassurance/peace of mind I now have of my mother's ongoing circumstances is unmatched. If only I'd found them years ago. They are truly caring, proactive, professional, going over and above what (I assume) a larger organisation might be less inclined to do. Both my mother and I benefit from their expertise and abilities. I could not recommend them more highly.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for your kind words. We will try our best to look after Mum and provide you with updates.


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Review from Franklin R (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient service.

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Review from Anne N (Daughter of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and her team stepped in to help me when my mother needed urgent care and my brother needed support. She made all the assessments and first visits herself and we agreed on a care plan that I approved of - she was very collaborative, but also made excellent suggestions herself. She is very
hands-on - providing personal care herself. When she felt she had fully assessed Mum's needs, she handed over to one of her team: between them, they ensured continuity of highly professional and very kind care - they were both wonderful. I cannot praise this company owner enough - she helped through an emotionally difficult period and continued to keep in touch afterwards. I can recommend her and her company with every confidence especially at such a very challenging time for the care sector. They always used PPE, they were always on time and let me know if they were even a few minutes late. I asked for continuity which can be difficult when visiting 3 times a week, but this was provided.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for all the kind words! We will always try our best in delivering a high level of care.


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Review from Valerie M (Partner of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I signed up with Crown Senior Care to care for my partner, it’s given me a peace of mind as I would not be able to look after him on my own. They are very good with him, and it cheers him up knowing he can have a laugh and joke with his carers. They are all so friendly and always willing to help
me with things. I would not hesitate in recommending them to anyone.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for your kind words and we will continue to do our best in looking after your loved one.


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Review from B H (Son of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company owner/manager has always gone far more than the extra mile and has appointed staff who reflect her pursuit of excellence. I cannot speak more highly of this company.

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Review from Penny J (Daughter of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased we found Crown Senior Care to look after my mother. Her carers have been all that one could wish for: professional, kind, and skilled in caring for fragile elderly people. They have provided emotional support for me as well as for my mother and they have been generous in sharing their
expertise. I have learnt a lot from them in terms of practical care techniques which has made me more confident in attending to her needs when I am alone with her. Crown Senior Care is well run and the management team are very supportive and flexible. Both my mother and I are happy to have them caring for her.

Reply from Adina Ursu at Crown Senior Care

Thank you so much it is a pleasure looking after mum.


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Review from Claire S (Daughter of Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care provider for my lovely Mum was something I hoped I would never have to do - you hear so many horror stories. I needn't have worried the carers who look after Mum are great. They treat Mum with respect and look after her so well. Mum has been diagnosed with dementia and can sometimes
get confused and upset. All the carers who look after her manage to calm her down and reassure her and always make sure she is ok before they leave- nothing is too much trouble. They give the family ideas and suggestions that might help Mum, such as writing the day and date on a whiteboard to help Mum remember what day it is. If Mum is not well or there is any problem I am always informed.
I can't be with Mum all day but I know that she's well looked after and happy and if Mums happy then so am I.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much. We will continue to do our best!


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Review from T S (Daughter of Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced the results to my Mum from a brief period of post-Hospital care provided with no continuity of care staff, I was delighted to find an agency that really understands the value of my Mum, seeing the same people coming to help her. They get to know her personality and how best to handle
everyday situations in a way that benefits Mum not only physically but also mentally and emotionally. I was impressed that they asked for a brief history of my Mum's life so that during their visits they can chat over things that my Mum still remembers and enjoys talking about. I feel my Mum is being cared for as a whole person rather than just her physical needs. This, in turn, makes me feel very supported in my aims for my Mum's quality of life, and in my role caring for Mum. I feel I have people I can trust.

Reply from Adina Ursu at Crown Senior Care

Thank you very much, we will continue to do our best!


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Review from Mark (Son of Client) published on 21 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is in advanced stages of Alzheimer's and has been cared for impeccably by the staff of Crown Senior Care.
Their understanding of how dementia affects Mum day on day means they are able to adapt and modify their interaction with her in order to keep Mum feeling safe, happy and cared for.
Their
amazing level of service means we, as a family, can relax in the knowledge that Mum is being cared for, in her own home, the home she knows, loves and is completely familiar with.
Our Mum is so very special to us and we feel this care company is a natural extension to her own family.
I would recommend Crown Senior Care in a heartbeat.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your kind words, we are always trying to deliver the best care possible for our service users in partnership with the family members and other professionals involved in their care.


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Review from K T (Daughter of Client) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been my mum's main Carer for some length of time I was looking for the support of a care provider with the same values and interest in keeping mum well looked after, safe, happy and content, in the familiar surroundings of the home she loves, as her need of support increases.
I am optimistic
to have found it in the knowledgeable, friendly and dedicated service of this company.
It is important that the care visits mum receives but due to Alzheimer's has no recall of, leave her with good feelings.
Mum's care is given with engagement, reassurance, humour and time for mum to process what is being asked of her.
There is also much appreciated, communication/discussion with me to adapt approaches and bring about best results in areas of support when required.
Person-centred care should be the cornerstone of any care provision but is of increased pertinence when supporting a person with dementia.
Crown Senior Care understand and provide this in their service.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your kind words, we will continue to do our best in delivering high-quality care and work in partnership with family members as well with other people involved in the care of our service users.


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Review from Douglas G (Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service received, my caregivers are very good to me, they treat me with kindness and dignity. They cheer me up every day and also keep me and my house very tidy. Thank you for all the help you give me!

Reply from Adina Ursu at Crown Senior Care

Thank you so much for your nice words, an absolute pleasure to be around you and care for you!


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Review from S M (Daughter of Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia so her mood shifts from day to day. Her carer is able to meet Mum where she is today, always with consideration and a sense of humour. She responds to what Mum is willing to do, while also being firm when needed. She's also knowledgeable and able to give us any tips, like what cream
to buy. She always has a cheery word with Dad as well and helps with small jobs that make life that little bit easier.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your kind words!


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Review from Janice T (Daughter of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A difficult time has been made easier with the care and support my mother has received.
Caring for someone with dementia is challenging. However, our carer has shown kindness and firmness when needed. She has maintained a professional approach but feels like she is a family friend. This has really
helped my mother as she will not easily accept assistance.
Overall, very happy with the care received.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for the kind words!


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Review from Lynette G (Friend of Client) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's carer is very attentive and professional in her conduct. She is helpful with queries and knowledgeable in all aspects of her profession. She is reliable and I would recommend her highly as well as the agency.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you for the kind words!


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Review from Geoffrey S (Client) assisted by family/friend published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 12th September 2018, the lady who is now my carer visited me to introduce herself. Prior to starting her visits to discuss the various kind of help and care I need - help to set up and get to the bathroom to wash, shave and shower, then to dress and assist me in setting my calliper comfortably
in my left leg and an ankle support on my right. After that, she sees me safely take the stair lift downstairs to my recliner chair. I have found my carer to be very caring and patient. We laugh a lot but I am always treated with dignity and respect. Before leaving she always has a chat with my wife about my problems or any condition that may need attention.

Reply from Adina Ursu, Manager at Crown Senior Care

Thank you very much for the kind words!


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Review from Dianne E (Daughter of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very kind and supportive. She is proactive in encouraging my mother to exercise. She is respectful when carrying out bathing duties and treats my mother with dignity. She is sincere with her encouragement and a shoulder to cry on when it all gets too much for us both. I would highly recommend
out carer and the company.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your kind words!


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Review from Anca A (Client) published on 13 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had a hysterectomy surgery and still recovering. The Manager of Crown Senior Care had come out to see me in the same day and explained everything to me, advised me with all the options available to help my recovery and care. She was very helpful and I found her very knowledgeable and
kind. I don't know what I would have done without her help.
I would definitely recommend Crown Senior Care to all my friends and to people that need help and advice and they don't know where to turn.

Reply from Adina Ursu at Crown Senior Care

Thank you very much for your review.
Kind Regards
Adina Ursu


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Crown Senior Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Crown Senior Care is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crown Senior Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Adina

Adina Ursu

Job Title: Registered Manager

Joined: 2018

Law Degree


QUALIFICATIONS
QCF Level 2 in Health and Social Care,
NCFE Level 2 in Understanding the Safe Handling of Medicines,
NCFE Level 2 in Preparing to Work in Adult Social Care,
NCFE Level 2 in The Principles of Dementia Care,
Certificate in Train the Trainer,
Train the Trainer in Moving and Handling,
Certificate in Depravation of Liberty Safeguards,
Certificate in Supervision- Effective Supervision,
Data protection Certificate,
Forming and Maintaining Relationships with Service Users,
Complaints Handling Certificate,
Customer Service Certificate,
Mental Capacity Certificate,
and more in Leadership and Management.
Level 5 in Leadership and Management.


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