Kloay's Care

1A Charter House, Jacksons Court, Pontefract WF8 1DE
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9.3 20 Reviews
  • Kloay's Care, Pontefract
Kloay's Care provides high-quality care for clients in Wakefield, Leeds and the surrounding areas.

Person-centred care packages are tailored to the unique needs of the individual. Staff take great care to make sure that the individual is treated with dignity and respect, and relatives are kept up to date with care decisions.

Staff are selected for their care experience and for their skills of compassion. Candidates are CRB and fully reference checked before being chosen. They will then be given extensive training.

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Care Provided by Kloay's Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kloay's Care
  • Person in charge
  • Kully Kaur (Owner/Director)

Kloay's Care Reviews (20)

9.3

Kloay's Care has a Review Score of 9.3 (9.322) out of 10, based on 6 reviews in the last 2 years. Over all time Kloay's Care has 20 reviews.

Overall Experience

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  • 7
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Date Published

20
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6
14

Review from N S (Daughter-in-law of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are great and very understanding when my father-in-law is upset. Keep us informed and up to date with everything. Carers arrive when expected and help with daily tasks while encouraging my father-in-law to keep his independence.

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Review from Gillian W (Daughter of Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care, staff pleasant and respectable. Sometimes morning visit is a lot later than expected.

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Review from Jayne P (Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always treat Dad with care and respect. The service has made a huge difference to both Dad and myself, giving them the chance to stay in his own home for longer. Would not hesitate to recommend you.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your very kind words your dad was a pleasure to have looked after we wish him well on the next phase of his journey.


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Review from Jacqueline S (Daughter of Client) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has 4 visits per day from carers and this enables her to stay at home with family support as well as this was her wishes.
Carers who visit give good care, some go above and beyond and this is much appreciated.
Concerns can be addressed with the care manager and this is addressed.
Thank you.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for all your very kind words. Your mum makes our job very easy, she is a pleasure to support.


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Review from J B (Daughter of Client) assisted by family/friend published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and pleasant.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your very kind words, it is a pleasure to provide you with support.


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Review from Beverley C (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service, the girls arrive on time and always complete all tasks. No complaints whatsoever! This is the sixth company I’ve been with and it’s far superior to the others. All members of staff are very polite and respectful. My needs are all met and nothing is too much trouble.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your very kind words, we love supporting you to live your life on your terms they way you want to as that is how it should be.


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Review from J B (Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I receive.
No complaint at all.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you, it is a great pleasure to support your mother she is definitely a character.


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Review from Dawn S (Daughter of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from admin through to carers have been extremely professional at all times. Carers are always helpful and respectful and nothing is too much trouble. We are new clients to Kloay's Care. But so far we are really happy with all aspects of care and service.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you, for your kind words we will continue to provide the best support we can for your parents.


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Review from Brenda D (Daughter of Client) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very caring and make sure that the person is aware of what they are doing. They notice things such as when I am not able to visit they will put a wash on and hang it out on clothes horses and put any clothes away. The person can be stubborn sometimes and they allow him his choice, eg:
not to get changed into fresh clothes as he is exhausted getting dressed - he doesn't always put the fresh clothes on that they leave out for him, which is ok.

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Review from A H (Daughter of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have Kloay's Care visit Mum at weekends. They are very reliable and time keeping is excellent. They are caring yet precise with the requirements. Mum's needs are met.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your review, we all look forward to seeing your mum on a weekend. She is a lovely lady and we love supporting her.


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Review from Melanie S (Daughter of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of care provided. Mum's mood is much better and she looks forward to her carer's visits.

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Review from S S (Daughter of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother has been looked after by this wonderful team for 3 years. They have met all of her needs without hesitation. We do not live locally but believe my mum is getting the best care. All her needs are met with care and compassion enabling her to live in her own home as she wishes. All
needs are met both physically and mentally. Though she is not very mobile they take her to Daycare which stimulates her mentally.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you. Your mum is an absolute delight to support, she keeps us all entertained with her stories about her dancing days.


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Review from D F (Mother of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is very happy with the carers.
Better than he has been with other companies.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Your son is an absolute delight to support, thank you for your lovely words.


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Review from Phil T (Son of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for being understanding, caring and wonderful during our new dementia journey. It’s been overwhelming at times but you’ve got our family through our first stages amazingly. A special thanks for all they have done so far for Mum. We really appreciate you. Thank you.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your positive review your mum is a lovely lady to support, we are not only here to look after your mum we are here to try and make your and your family's life that little easier too if we can.


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Review from Cecil G (Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Kloays Care about 6 weeks ago from another care company in North Yorkshire. It has been such a good move, I feel I am getting my life back. I get up at 7.30 am in the morning and go to bed at about 9.30 pm at night and am so much better in myself. I move around with a frame so much better
and I can do a lot more things for myself; I only have care morning and night and I manage to go to the toilet through the day by myself. The Management team and staff are excellent and treat me like a human being. The best move I have made. I ought to have done much earlier.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for your very kind words, we are so happy you chose to be a part of our family and that you are happy with the service you are receiving.


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Review from Kathryn N (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Kloay's Care for several months now. My mother has dementia, as well as physical problems, and carers come each morning to help her get up, dressed, breakfasted and ready for the day. We have found all the carers to be extremely kind and capable and my mother really looks forward
to their visits and views them as friends. This is a company that has really listened to all our concerns, has a genuine understanding of the needs of elderly people (emotional as well as physical) and has gone the extra mile to build relationships (eg gifts at Christmas). Since I live some distance away, having Kloay's Care has given me peace of mind as I know that my mother is being well cared for, with some companionship each day, and the company will not hesitate to contact me if they feel that any issues need addressing.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you for the lovely positive review, Kathryn, We strive to make everyone's visits personal to them and supporting a lovely lady like your mum makes it a pleasure to do our job.


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Review from Lorraine J (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kloay's Care took over my father's personal palliative care from the NHS. From the first meeting, the family felt confident that the level of care would be of a high quality for my father. As he was still determined to be independent they assisted him with patience, care and a sprinkling of humour,
they treated him with dignity and respect. I know that my father enjoyed the engagement he had with the team, and he was truly thankful for the support they gave him, and the laughs too. It was very hard for us to choose a care team to look after Dad in his final weeks, but I know we chose the right one for him. I wouldn't hesitate to recommend Kloay's Care to anyone in a similar situation.

Reply from Kully Kaur, Registered Manager at Kloay's Care

Thank you, Larraine. It was an honour to have looked after your dad he was a lovely man and will be sadly missed. He brightened everyone's day up with his banter and laughter.


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Review from A K (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed with the care provided for my mother by Kloay's Care in particular issues relating to management and the complaints procedure.
The carers, in general, were very friendly but in my opinion, lacked guidance from management.
I don’t think it appropriate to go into details here.

Reply from Kully Kaur, Registered Manager at Kloay's Care

We are sorry to read your negative review. Rest assured, we have taken your review on board as we are always striving for improvement in all aspects of our business.


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Review from Julie S (Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kloay's Care stepped into a rather stressful situation as my father needed night care.
They were fabulous, they eased all our worries and concerns.
All care providers were very professional. We had care reviews to check not only that we were satisfied with the care given but to see if they could do
more.
My sisters and I cannot thank the staff enough for the care and support they have shown both Dad and Mum.
Thank you again.

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Review from Janice (Daughter of Client) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, carers were very kind and patient with my mum and dad, very caring. My dad became too ill with dementia, which meant he had to be cared for in a relevant care home. This meant my mum only living at home. When my mum became much worse with her dementia and we needed extra care at short
notice, Kloay’s Care came up trumps. I don’t know how we would have managed without Kloay’s Care. The only reason we stopped using their service was because my mum needed 24/7 care in a care home.

Reply from Kully Kaur at Kloay's Care

It is was an absolute honour and pleasure to care for your mum and dad. We are very pleased you were happy with the service you received.


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Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for Kloay's Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Kloay's Care is calculated as follows: ( (26 Excellents x 5) + (10 Goods x 4) ) ÷ 36 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kloay's Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Kloay's Care

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Meet the Team (1)

Kulbir

Kulbir Kaur

Job Title: Owner / Registered Manager

Joined: 2018

Having worked for the NHS for the last 12 years providing care for adults with learning disabilities and previously to this, having worked with the elderly in a Residential Care Service for 4 years, I want to now provide these services in the private sector.


I have experience from a support working role doing the following, personal care from waking users, bathing, dressing, preparing meals, supporting eating and drinking, providing transport and attending appointments, medication administration. Also, the supervisory role of planning and implementation of support plans and risk assessments and the handling of monies on the service user’s behalf. To the more fun roles of going on days out and services user’s holidays all of which are planned by myself with the service user.


I believe that I can provide a worthwhile and valuable contribution to the services users in the private care sector. I believe vulnerable people should be treated as individuals regardless of their vulnerabilities, they should still be seen and heard in the same way as everyone else.


Frequently Asked Questions about Kloay's Care

What Type of Services does Kloay's Care offer?

Kloay's Care offers Home Care.

How many Carers does Kloay's Care employ?

Kloay's Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kloay's Care to verify any information. View our terms and conditions. Kloay's Care has an Enhanced Service – more info.