The Care Bureau Ltd - Northampton Domiciliary Reviews (2)
The Care Bureau Ltd - Northampton Domiciliary has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time The Care Bureau Ltd - Northampton Domiciliary has 2 reviews.
Review from David N (Husband of Client) published on 28 May 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from LB, Regional Manager at The Care Bureau Ltd - Northampton Domiciliary
Dear Mr N We provided care to your wife for a little over five weeks following a transfer from another care provider. We understand that you were initially unhappy at not being consulted on the decision to transfer. Like any good care provider, we are grateful to receive feedback and despite our efforts to engage with you, we are sorry that we could not find a way to deliver care to your wife that also worked for you. Your complaints were considered by our Registered Manager, by me and by our CEO. We strongly believe in the right of care recipients and their loved ones to raise concerns with both CQC and local authorities. We are grateful to you for acknowledging that neither CQC nor the local authority found an issue with the care we delivered to your wife or how we managed the interaction with you. We hope that you have been able to work with the local authority to find a care provider who better suits your and most importantly your wife's needs. Yours sincerely LB, Regional Manager.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Denise P (Client) published on 15 April 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.0 (1.000) out of 10 for The Care Bureau Ltd - Northampton Domiciliary is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for The Care Bureau Ltd - Northampton Domiciliary is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for The Care Bureau Ltd - Northampton Domiciliary is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
