Home Help Me Care

24 Hillhouse Road, Edinburgh EH4 2AG
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10 31 Reviews
  • Home Help Me Care, Edinburgh
Care in a modern world is what Home Help Me Care aim to deliver.

The world has changed greatly, though for many older generation people they want good old-fashioned care and support at home.

Home Help Me Care create bespoke care and support packages, which enable people to live safely and comfortably in their own home. Home Help Me Care's skilled team of can provide a range of services, including home cooking, companionship in and out of the home and support with personal care, hospital to home services to name a few.

Home Help Me Care can provide guidance on apply for funding from the local authority and accept direct payments and are a registered individual service fund provider (ISF).

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Care Provided by Home Help Me Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Home Help Me Care Ltd
  • Person in charge
  • Diane Francey (Registered Manager)

Funding & Fees Guide for Home Help Me Care

  • Prices

  • £35 per hour

  • ISF Council Funding and Direct Funding accepted towards hourly fee

Home Help Me Care Reviews (31)

Total of 31, showing 1-20
10

Home Help Me Care has a Review Score of 10 (9.966) out of 10, based on 15 reviews in the last 2 years. Over all time Home Help Me Care has 31 reviews.

Overall Experience

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Date Published

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5
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Review from M T (Client) assisted by family/friend published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In May/June 2024, I became very unwell. Home Help Me Care could not have done more to assist me. They came out of hours to help assist me in getting emergency medical attention. Visited me in hospital, assisted with discharge and supported me at home. Without their supporting care I would not have made
the full recovery I have. I enjoy seeing the girls and they enable me to live independently. Thank you for all your help.

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Review from K D (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has used this service for a number of years now and our family cannot fault the first-class service and care from both the company owner and my mum's weekly carer.
They go out there way to make each visit special and my mum looks forward to a Wednesday when, weather permitting, she gets taken
out to the shops or for a coffee as a wee change from sitting in the house.
I was really impressed recently on a visit to my mum's to see flowers she had received from Home Help Me Care for her birthday. What a lovely gesture and really thoughtful. I really can’t recommend them highly enough.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you so much for your kind words and it is nice to hear we have made a difference in your mum's life. I am glad your mum enjoyed her birthday flowers.


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Review from Gillian K (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Home Help Me Care looked after our Dad for a few months in 2023 until he sadly passed away at home in November. It had been a very difficult period, particularly for our Dad having just lost our Mum in April. We cannot thank the team enough for the care and support that they provided
during that period. They treated our Dad with huge dignity and kindness. Their care was excellent and their ability to put our Dad at ease, having been a very independent man until recently, was outstanding. In a very short period, the team built up a trusting relationship with Dad and their 'teatime' visits became an important part of the day. As a family, we found the communication to be very good, through phone calls, online communication and the online carers notes. At a very stressful and sad time in life, having such good, caring people providing support can make all the difference - thank you.

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you very much for your kind words. Home Help Me Care strives to deliver exceptional care to those we support throughout their journey. It is heartwarming to hear about all of the hard work and dedication that has been delivered to our community and the lives we have touched.


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Review from Ellen S (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user for around 6 years now. I have had the same Carers for that amount of time, which has been good for me. I feel totally at ease with them, I am fully supported in visiting my husband at the Care home, and also to any appointments I may have. These are usually made around my
carer's visit, which I am very grateful for. It has never been a problem if I need to rearrange a visit time, or if I need to change a day. The Company checks in with me often, to make sure I'm still happy with the service I'm provided with. It has made such a difference in my life, as I don't like to burden my family with things.

Reply from Diane Francey, Registered Manager at Home Help Me Care

It is lovely to hear how we have supported you over the past 6 years and we take great pride in the service we provide. We look forward to continuing to supporting you.


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Review from C S (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care provides my father with sixteen hours a week of care, he has a small team of carers who have been visiting for the last eighteen months, and each carer has taken the time to build up a good rapport with him and explore his interests, not only do they provide essential care visits they
take him on weekly outings to his favourite places, South Queensferry, Portobello and a local farm. It is a pleasure welcoming the staff into our home, they brighten up my day too with their cheery, caring dispositions. Thank you Home Help Me Care for all you do!

Reply from Diane Francey, Registered Manager at Home Help Me Care

Thank you for your kind words, and we are delighted to hear that the support we provide makes a huge difference.


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Review from Michael M (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Help Me Care to be truly fantastic in every aspect of their care. They go above and beyond to supply truly fantastic care package. Nothing is a problem, meeting our requests head on, time and time again, with a truly lovely staff throughout the business.

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Review from Helen M (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care carers have been absolutely great with my mum. Home Help Me Care took note of my mum's preferences and took care to fit in with them as much as possible. All the carers were very friendly and genuinely caring, so my mum was happy to see whoever came. Home Help Me Care
tended to send
the same carers regularly so, even though my mum's memory wasn't great, she knew them. The carers would ask her about her past, stimulating her memory and interest. I would absolutely recommend Home Help Me Care and we consider ourselves very lucky to find them.

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Review from Beverley C (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and my mother have been supported by Home Help Me Care’s companion service over the years. The help and support that has been provided has been exceptional. I discovered Home Help Me Care when they were first setting up and I am so glad I did. My dad who has dementia and now lives in
a care home, loved being taken out on a Sunday afternoon. My mum now looks forward to her weekly outings for shopping and coffee. Nothing is ever too much trouble. Home Help Me Care are an excellent care provider and have certainly gone above and beyond for my family.

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Review from D D (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user since summer, 2020, when she needed support to continue living at home, after a fall. She was always independent with high standards, so finding a service provider that would 'fit the bill' was going to be a tall order. Thankfully, through word of mouth, I was pointed
in the direction of Home Help Me Care. From my initial contact onwards, I have found the team to be friendly, approachable and thorough in their assessment of Mum's needs and, whether or not they could realistically deliver those, without proper consideration. Since then, the service has been consistent, of a very high standard and personable, so Mum feels she has friends going in, who she can trust, and who take the time to sit and chat with her, which is one of her frustrations of being housebound and missing contact with friends and neighbours. They are very respectful of her and operationally, I find the management team to be flexible in accommodating any change in her needs.

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Review from F R (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my dad has received from Home Help Me Care has been excellent. He has thoroughly enjoyed his day trips with his companions and it’s been such a relief for me to know he’s getting out and about safely. As my dad's health has reduced, Home Help Me Care have been on hand to help me navigate
the changes required to his care routine.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your lovely review. It's been a pleasure visiting your dad and supporting him in the later years of life, a true gentleman. Warm regards, Rickie.


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Review from J P (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care quickly came to our rescue in a crisis situation and my mum has been so happy with every member of the team who has visited and shown great thoughtfulness, kindness, humour and patience in helping her to retain as much independence as possible, as she adapts to living with dementia.
They have enabled her to stay at home where she knows her way around and feels safe- so important for someone with sight problems - and they prompt her to take her medication at the right time and eat healthily. As she has regained her mobility she has enjoyed the carers’ company on short walks, ensuring her safety. We greatly appreciate the advice, support and flexibility of the managers. Mum loves the chat and fun as they join in to encourage her to do her exercises. We appreciate the good communication between the team and the family via the app which allows access to the carers’ notes so any issues can quickly be resolved.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Hello and thank you for your lovely review. Your mum is an absolute delight to visit, so energetic, full of life and fiercely independent - she is a true inspiration of someone who dedicated her younger life to service as a nurse and mother. Kind regards, Rickie.


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Review from Julia M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care have been providing care for my mum for over a year. The professionalism and kindness shown by the team has been absolutely excellent. Their care and compassion have enabled my mum to remain in her own flat.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your kind review. It's always an absolute pleasure to see your mum. For us, supporting people to remain living safely and happily in their own homes is key.
Kind Regards.


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Review from Shona K (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly, flexible and go the extra mile.
Home Help Me Care looked after my dad through his final years with Parkinson’s. The service received helped my mother as his carer get some respite.
Three staff members along with all the other carers were very patient with a fairly stubborn guy.
Would definitely recommend Home Help Me Care.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your lovely review. It is a delight to visit your mum, we love her drive to stay independent. She is full of lots of lovely heart warming stories of her childhood, working as a nurse and bringing up her family - she certainly makes us smile. We are delighted we were able to put in the support she needed 7 days a week.
We look forward to continuing to support her in her later years Best wishes.


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Review from Peter B (Husband of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this company very efficient and very helpful. In all my dealings with them, they were very professional and the people who came to the flat were very good at their job.
I would recommend them as a company you could trust to do a good job.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thank you for your lovely review. It was always a delight to come and visit your wife. We are pleased you have managed to find a longer-term solution to ensure she is well looked after and supported in later years. Kind regards.


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Review from Malcolm B (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Help Me Care in October 2021 when looking for assistance with our mother who had Alzheimer’s and was also struggling with mobility. They came out and met with my mother and myself and fully explained the service they could provide.
Initially they came in 5 days a week for an hour
a day to help my mother get up, washed and dressed, they also assisted in contacting the council to help get home adaptations as necessary. They always ensured they were in attendance for the appointments and even if they were going to be a few minutes late they would phone to let us know.
Over the following months as my mother deteriorated, they discussed both her and my needs and increased the visits to three times a day, every day. In addition, they would also arrange to take my mother out and give me some respite.
They were on hand right up to my mother passing away when they were also in attendance.
I cannot praise their service throughout the entire period highly enough.

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Review from Mark S (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father is exceptional, regardless of which individual in the team is attending the house. The service is of a consistently very high level and everyone goes out of their way to make my father comfortable and supported. They definitely go the extra mile and add a personal touch
to my father's care.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Thanks for your lovely review, Mark. It's been great getting to know your dad. It's great to see how much pleasure he gets from all the lovely home cooked food. Best wishes Rickie


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Review from Alexis O (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the team at Home Help Me Care to help out with my 82-year old Mum who had been diagnosed with Alzheimer's. Mum was living with us but it was just becoming too much for us to care for her properly.
The Home Help Me Care girls couldn't have been any better. I felt totally confident "handing
over" Mum into their care. They were all so kind and compassionate, with endless patience. Mum is always better if she's out and about so they always made sure to take her out for a long walk or to a park which she really enjoyed and visibly perked up after doing.
They spent lots of precious hours with her just chatting and having cups of tea and it was really music to my ears to hear the laughter coming from her lounge when one of the carers had made her laugh. That was a very regular occurrence, she genuinely came to think of them, and refer to them, as her friends. She didn't realise they were carers, which spoke volumes for the care they gave. I can't recommend them highly enough.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Hi Alexis, thank you for your lovely words. Our carers thoroughly enjoyed visiting your mum and going out and about with her. It was lovely how she appreciated so many things like the spring bloom, the crisp Scottish seaside air, chatting to people she met. Such a delightful lady and what an amazing pianist and despite her dementia, she still played so beautifully. I'm delighted we were able to support the rest of the family as what can be a really difficult time. It's nice to hear that she is settled in her new home. Best wishes Rickie


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Review from Morag M (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Help Me Care are a really caring company. In the initial setup, they couldn't have done more. They discussed with me what I was looking for and what I could expect. Their aim was to make my mum feel special whilst looking after her requirements without her feeling she was being cared for.
They
went above and beyond by matching carers to my mum, so she really enjoyed each visit. The owners also frequently visit to carry out the care to assess how my mum was getting on whilst ensuring she was happy with their staff.
I found that their communication was excellent, including a family communication group so they could keep me updated on my mum and vice versa.
On the odd occasion that a carer was delayed with a previous client, they contacted us to advise so that my mum wasn't worried. Compared to my previous experience of a care company for my father-in-law, Home Help Me Care are experts in their field and a definite 11 out of 10, amazing. Took the pressure off family members.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Hi Morag, thank you so much for your lovely feedback. We've thoroughly enjoyed looking after your mum. It's so lovely to see how the small things can make such a big difference to someone (and now we all know the secrets of eternally youthful looking skin, thanks to your mum!). All your mum's carers thoroughly enjoyed being able to support her. Navigating the care system can be difficult and our team work hard to support clients and their families in this area. Best wishes Rickie


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Review from Diane D (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care my elderly mum has received since she came out of hospital last year. The carers have been very kind and supportive of mum who has Alzheimer’s. The communication between family and the carers has been great. A family WhatsApp group means we have instant communication
and feedback. With no family living locally, it is reassuring to know she is in good hands.

Reply from Diane Francey, Operations Manager at Home Help Me Care

Thank you for your kind words. It's been a pleasure getting to know your mum. It's always so difficult when families are so far away and they can get updates which help reassure them their relative is being well looked after. It's been super to see how well your mum has adapted to her care and support. Best wishes Diane


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Review from Sandra W (Relative of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I appointed Home Help Me Care to assist with day-to-day care for our elderly relative when she was no longer able to cope on her own at home. She was needing the help but was also slightly unsure as to what a carer would do and whether she was going to be happy with somebody coming into
her house every day, as she was very independent and had lived on her own for many years. The carers from Home Help Me Care understood her concerns and slowly got her used to them so she would accept more help as needed. The carers also took the time to get to know our relatives and she got to know them which made everything easier. We knew she was in good hands with Home Help Me Care who always kept us well informed as to what was going on and if they had any concerns with her health or any other matters they alerted us immediately. I would happily recommend Home Help Me Care as we felt our relative was safe in their care, well looked after and treated with respect.

Reply from Rickie Tank, Registered Manager at Home Help Me Care

Hello, thank you for the lovely review. It was great getting to know your relative and your family and I'm delighted that our team were able to support her through Covid. Best wishes, Rickie


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Home Help Me Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Home Help Me Care is calculated as follows: ( (86 Excellents x 5) + (3 Goods x 4) ) ÷ 89 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Help Me Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2024

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Diane

Diane Francey

Job Title: Registered Manager

Joined: 2017

Diane is Glasgow-born and moved to Edinburgh over 19 years ago. She worked supporting people in the community such as young families and assisting older people with daily life. It was at this time she realised her real passion for working with the elderly and saw that there was a gap in the market for quality care for the elderly. Having undertaken extra studies and hands-on training she went on to co-found Home Help Me Care, which is now graded 6 out of 6 for Care by the regulator ‘The Care Inspectorate’.


Diane is a real people person, a calm and practical thinker who leads by example.


As a Registered Manager, Diane is accountable to the Care Inspectorate for Home Help Me Care standards of care and service.


Christina

Christina Auld

Job Title: Care Co-Ordinator

Joined: 2017

Christina started with the company in 2017 and has excelled up the ranks since joining. From carer to our main care co-ordinator. Nothing is ever too much trouble for Christina.


From working full time to looking after her two daughters and Belle her lively "third baby" ( the dog!).


She loves a holiday to sunny climes and likes to still have a nosy on the company portal to make sure no one has upset any of her lovely clients or hard-working carers.


Christina is a true asset to the company and keeps us all on our toes.


Frequently Asked Questions about Home Help Me Care

What Type of Services does Home Help Me Care offer?

Home Help Me Care offers Home Care.

How many Carers does Home Help Me Care employ?

Home Help Me Care employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Help Me Care to verify any information. View our terms and conditions. Home Help Me Care has an Enhanced Service – more info.