Reliance Care Services

Fen House, Fen Road, Cambridge CB4 1UN
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14 Reviews
  • Reliance Care Services, Cambridge
Reliance Care Services is committed to promoting equality, diversity and observing human rights while delivering person-centred services driven by service user’s wishes and aspirations.

The agency endeavours to involve service users of the care they want to receive and to focus on what they can do and support them on that and not what they can’t do.

Reliance Care Services is dedicated to achieving a working environment that encourages equal opportunity that is free from discrimination on the grounds of race, religion, gender, and disability.

Reliance Care Services believes that care and support should be tailored to each service user. During the assessment, staff take the time to listen to the service user’s needs and aspirations and build the care plan around those needs.

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Care Provided by Reliance Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Reliance Care Services Ltd
  • Person in charge
  • Edgar De Vera (Nominated Individual)

Funding & Fees Guide for Reliance Care Services

  • Prices

  • Our fees are competitive

  • Please contact us to enquire of our rates

Reliance Care Services Reviews (14)

Over all time Reliance Care Services has 14 reviews.

Overall Experience

  • 7
  • 7
  • 0
  • 0
  • 0

Date Published

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14

Review from A N (Wife of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliance Care has been providing for the last 14 months excellent care in support of the rehab program post-stroke for my husband. Professional, supportive, collaborating, flexible. I would strongly recommend.

Reply from Edgar De Vera, Manager at Reliance Care Services

Thank you for your honest review. Much appreciated.


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Review from H B (Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find carers very helpful and they never rush to do things.

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Review from H B (Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that attend me are wonderful. I look forward to seeing them. Each one is so kind and caring.

Reply from Edgar De Vera, Manager at Reliance Care Services

Thank you for your honest response. We will endeavour to continue improving our services for the benefit of all those who use our services for we know that the way to excellence is feedback from service users and a drive to continuous improvement. Godbless.


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Review from A H (Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all aspects excellent in every way.

Reply from Edgar De Vera, Manager at Reliance Care Services

Thank you for providing your highly rated review. It is our pleasure to provide our services to you.


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Review from D S (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One carer is very helpful and pleasant, one is not quite as good and hurries too much.

Reply from Edgar De Vera, Manager at Reliance Care Services

Thank you for your honest response. We apologise for the behavior of the staff you referred to. This has been dealt with and any more issues that you encounter, please do not hesitate to contact us, we are happy to respond to any complaints you might have. Godbless.


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Review from J H (Daughter of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and helpful. No complaints. Reliance provides a very good service.

Reply from Edgar De Vera, Manager at Reliance Care Services

Thank You for your review of our service. We as a company appreciate honest reviews for this is beneficial for our improvement as a company and the services we provide. We will endeavour to improve on the areas you think we needed to improve and continue to deliver the service you are satisfied with.


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Review from M N (Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say, but my positive reactions to your questions.

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Review from A H (Client) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are absolutely great. Very caring and thoughtful and for me, do an amazing job and I am extremely happy with that side of things. Sadly though, in most cases I have had dealings with the management, I found them terrible to deal with and in most cases next to useless and extremely frustrating.

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Review from G P (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliance Care Services has become part of my life. The carers are kind and very helpful. I was in the hospital at the beginning of the year and I had no proper carers until Reliance. I have noticed recently that my usual carer is leaving me to go to other clients and I had built up a pleasant friendship
with her. I think this is because she is caring for new clients and I am at present still a service user waiting for a financial assessment to be calculated for further care. Things are not the same.

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Review from A L (Friend of Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that come to help the service user are so kind and friendly and always happy to help. Always on time and stay the full hour.

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Review from Judi C (Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliance Care is a new care company setting up. All of the carers are polite and friendly and are self-directed by the client. Most days asking before leaving if there's anything else needing to be done. Everything in your file is correct and the carers can deal with medication if needed. They changed
my patch every week. They wear a uniform and badges so can be clearly identified by members of the public, if accessing your key safe or visiting you for the first time as your carer.

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Review from Chrissie (Client) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the service delivered by Reliance. Their carers are all extremely experienced and are hand-picked by personal recommendation. Reliance is a small company so you get to know each carer very well, and vice versa. They pay really close attention to what each client wants,
and always treat clients with dignity. They are very punctual, often dead on time and rarely more than 5 minutes late. They plan routes from client to client that minimise travel time.

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Review from Samantha C (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliance Care provided care for my terminally ill father at our house from March to June. I cannot express highly how pleased we were with their service and professionalism. Each carer that came was friendly and would treat my father with total respect right up to the day he passed away. Reliance Care
certainly made everything easier for my husband and I and we thank them sincerely.

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Review from Kate B (Client) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and I trust them. Reliable staff. Carers are always on time, have positive energy. I really like them.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Krisztina

Krisztina Johnson

Job Title: Operations Manager

Joined: 2023

Krisztina has worked in the Care sector for over 20 years. She started her care journey as a young Care Assistant and made her way up the ranks as an effective and skilful leader in the Care sector. As the Operations Manager, Krisztina oversees the efficient and effective delivery of the organisation's care services, focusing on strategic planning, resource management, and operational performance. She also ensures service quality, optimises processes, and drives business growth, managing multiple branches of the organisation.


Vilma

Vilma Alvarez

Job Title: Registered Manager

Joined: 2024

Over 20 years of Healthcare experience as a Registered Nurse, Vilma worked in various areas in the NHS hospitals as a staff nurse to being a charge nurse in neuro to rehabilitation wards. As the Registered Manager, Vilma is responsible for the day-to-day management and regulatory compliance of the care service. She also ensures high-quality, person-centred care is delivered, manages staff, and maintains effective communication with service users, families, and external agencies.


Frequently Asked Questions about Reliance Care Services

What Type of Services does Reliance Care Services offer?

Reliance Care Services offers Home Care.

How many Carers does Reliance Care Services employ?

Reliance Care Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Reliance Care Services to verify any information. View our terms and conditions. Reliance Care Services has a Premium Service – more info.