Constantia Care Ltd

Building 3, N. London Business Pk, Oakleigh Road South, New Southgate, London N11 1NH
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9.7 39 Reviews
  • Constantia Care Ltd, London
Constantia Care is committed to providing Live-In Care, Dementia Care, Respite Care and Palliative Care. They provide their clients and their families with the highest quality of care and support adopting a holistic approach to best support their clients' needs.

Every client receives a face to face assessment with a trained care assessor and from this a bespoke, comprehensive person-centred care plan will be produced along with risk assessments.

Every client receives a Care Co-ordinator whose role it is to liaise with the carers involved in the clients care and make continual ongoing assessments keeping the client and family fully informed and involved with decisions. Their care staff come from all across the world, predominately from Australia, South Africa and New Zealand. Their Care staffs are all vetted, DBS checked, referenced and extensively trained at their in-house training centre.

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Care Provided by Constantia Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Constantia Care Ltd
  • Person in charge
  • Morag Collier (Manager)

Funding & Fees Guide for Constantia Care Ltd

  • Prices

  • From £1015 per week

  • Please call us to enquire further

Constantia Care Ltd Reviews (39)

Total of 39, showing 1-20
9.7

Constantia Care Ltd has a Review Score of 9.7 (9.733) out of 10, based on 10 reviews in the last 2 years. Over all time Constantia Care Ltd has 39 reviews.

Overall Experience

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Date Published

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Review from Julie R (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had Constantia carers for the past couple of years, and have recently had the welcome return of a familiar carer who understands the needs of the household. Constantia has always reacted to act concerns with speed and professionalism.

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Review from R H (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very satisfied with the help from Constantia Care. My current carer has been with me for a long time and I am very happy with her she meets all my needs and helps me with everything I've never had any issues with my carer.

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Review from Lucy G (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really happy with the service, communication and how things are going. The carer is well suited to my Mum and she does great work caring for her. Mum can be difficult sometimes but the carer always reassures her and calms her. Overall very happy with how things are going.

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Review from L F (Friend of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time I made contact by telephone with Constantia I knew I was in the best hands. No question or queries were too difficult to respond to. Then once the carer was in place it wasn’t difficult to recognise just how perfect a match there was between them and their patient and immediate
family. It doesn’t stop there and the consistency of service and support continues effectively and efficiently. Truly a first-class company with its clients top of its care list. If you are in need of care in the home support Constantia Care would always be the company to go to.

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Review from C S (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Office staff are always helpful in addressing any concerns and understanding needs of client. Current carer is excellent and has been in place for about 9 months and this continuity of care has given a level of stability we had not been able to achieve with most other carers.

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Review from D D (Niece of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very caring, patient and empathetic to our aunt's needs. My aunt is extremely well looked after and I couldn't ask for a nicer lady. The company are always putting the needs of my aunt as a priority and are very sympathetic to her needs as she is blind and now immobile.

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Review from Caroline G (Daughter of Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Constantia. Have an excellent carer at the moment who is our regular carer. Office provide support when needed.

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Review from Christopher S (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia Care carers looked after Mum for the last five years. The quality not only of the main live-in carers but also of the relief ones has been consistently excellent. Systems (both IT and human) are good too and issues of significance have been communicated swiftly (before I have been able to
view the daily reports which are available online).
To this, I would add that the support from the care managers, coordinators/topic leads (eg medication and safeguarding) has been evident throughout and has been especially important in the last few months where at all levels their staff pulled together and went the extra mile.
Mum (at almost 103) passed away peacefully in her own home with massive care support. Just everything that could be done, was! Thanks! Thanks for caring care!

Reply from Emma Coulstock, Manager at Constantia Care Ltd

Thank you for taking the time to complete a review on the live-in care we provided for your mum, it is really appreciated. It was a pleasure caring for her over the past 5 years and we are so glad we were able to assist her to remain in her own home.


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Review from Vivienne R (Wife of Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia Care has been my husband's care provider since 2014. He has been well cared for and his carers have been chosen with care to meet not only his care needs but to fit with his unique personality.

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Review from Anita L (Wife of Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Constantia has been the best agency we have used. Most of their carers have been excellent and only one was quickly changed with no fuss. They come to inspect their carers and get feedback from them and the customer which is very helpful. We have used them for at least two years.

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Review from Abigail A (Wife of Client) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia Care has always put my husband's needs as paramount. They have been flexible and communication has been good. They have visited regularly to ensure all is well with the carer and with my husband.

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Review from Margaret L (Niece of Client) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly after six years of using Constantia Care, the family decided to move my aunt to a nursing home, all due to her declining mental capacity, progressing Alzheimer's and mobility issues. We have found Constantia to be a very good agency and the majority of the carers we had were excellent. The one
or two that were not up to my standards were replaced very quickly and the agency dealt with any issues I had efficiently and quickly. The agency have a great team who are always on hand to answer questions and I found the care co-ordinators I dealt with to be extremely helpful and did their best to accommodate my aunt's needs.
I would definitely recommend Constantia as we had tried other agencies and I was not happy at all with the carers they had sent us so I am glad we found Constantia back in 2016.

Reply from Morag Collier, Registered Manager at Constantia Care Ltd

Thank you for taking the time to write a review and for your lovely comments. It was a pleasure caring for your aunt over the last six years and we hope that she is happy in her new home.
Please don't hesitate to contact us if there is anything that we can help with moving forward.
Kind regards,
Morag and the Constantia Care team.


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Review from Mohini C (Daughter of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Constantia Care, on a recommendation of a friend, for full-time live-in care for our mother. Like many of us, carers/daughters, I tried many agencies who, they themselves, were incompetent as care administrators and managers and the carers they sent were sub-standard. Our full-time live-in
care lasted about two and a half years and the calibre of the carers was second to none. As an agency, Constantia - the staff and management were by far the best, compassionate and understanding, that we had employed. There were, of course, some hiccups which were addressed and remedied. Our last carer, on the day of our mum's passing, stayed with her daughter (myself) for two days and nights and cared for her needs in terms of food and presence. Her loyalty and care were so much appreciated. Our mum loved them all. Thank you so much, Constantia and your lovely people. Many blessings always.

Reply from Emma Coulstock, Manager at Constantia Care Ltd

Thank you so much for taking the time to complete this review, it was our pleasure to care for your mother. We are so glad to read that you were happy with the care we were able to provide. Wishing you all the best for the future. Constantia Care.


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Review from Jane F (Daughter of Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia Care far exceeded our expectations for the care of my mother. We had three carers during the three months before my mother passed away. All three were professional, polite, competent and blended in with the family. My mother passed away in her own home, with a carer she loved and we were
so grateful that we chose Constantia. Thank you.

Reply from Morag and the Constantia Care Team, Registered Manager at Constantia Care Ltd

Thank you so much for taking the time to complete this review. It was a privilege to care for your mother and we are so glad to hear you were happy with the care we were able to provide. Wishing you and your family all the best for the future.


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Review from Adrian W (Son of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mother was recently discharged from hospital and required live-in care. I contacted a number of agencies who wasted large amounts of my time and came up with completely unsuitable candidates. Constantia Care saved me. They were super fast and efficient and found me a wonderful carer.
Every member of staff was thoughtful and efficient. They really did save me. I can’t express how grateful I am. I recommend them unreservedly. They are the real deal and will make your life so much easier. Thank you for everything that you have done.

Reply from Martin Coulstock, Website Administrator at Constantia Care Ltd

Thank you so much for taking the time to write this review, it is greatly appreciated. We were delighted that we were able to assist with meeting your mother's specific needs. We look forward to working alongside you, ensuring the highest level of care for your mother.
Kind regards, Constantia Care Team.


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Review from Laura Y (Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have really appreciated the carer's interest in healthy food for our mum, cooking from first principles and that she has a real interest and understanding of the ageing brain, not getting frustrated, able to divorce frustrating Altzeheimer’s behaviour from the “real” person. Thank you.

Reply from Martin Coulstock, Website Administrator at Constantia Care Ltd

Thank you so much for this lovely review. It is always great to get such fantastic feedback about our carers and the way that they are interacting and delivering care to your loved ones.


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Review from Libby C (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this agency more highly! Our carer looked after the care for my father and was very kind to all of us. My father's carers were brilliant, so caring and very efficient, able to deal with anything. We felt very confident that our father was being extremely well looked after.

Reply from Martin Coulstock, Web controller at Constantia Care Ltd

Thank you so much for your kind words. It is fantastic to get feedback, and I will ensure that the carers involved in your fathers care are updated and praised accordingly.


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Review from Elaine S (Daughter of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia has been caring for our elderly parents for the last three years. We were lucky and delighted that the first longterm carer they introduced was a perfect fit, she gelled very quickly with our (not always easy to please) parents, found the perfect balance between professional competence, confidence,
warmth and firmness. She has endeared herself to the whole family, and though she has very recently moved on to follow different career aspirations, she remains a family member. Our parents' care needs have since increased, and this has coincided with needing to find a new carer with suitable practical as well as interpersonal skills and empathy. The deputy manager of Constantia has been a gem in helping us to work through the complexities and plan along twin tracks to cover different eventualities. She is very well informed, insightful and personable - we appreciate so very much the dedicated help and support she and Constantia are providing.

Reply from Emma Coulstock, Finance Manager at Constantia Care Ltd

Thank you so much for taking the time to complete this review and for your kind words. It has been a pleasure caring for your father and mother over the past 3 years and we look forward to a continued working relationship.


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Review from Sarah H (Daughter of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from Constantia Care from the very first communication, has been excellent. Two staff members in particular are amazing with such excellent customer service and regular face to face reviews and weekly emails. The male carer we chose for my dad after a short list of CV's and video interviews,
has been perfect for my dad and fitted in so well from the start. We are really pleased and highly recommend Constantia Care to anyone.

Reply from Martin Coulstock, Webmaster at Constantia Care Ltd

Thank you for your kind words and feedback. I will ensure that this review is relayed back directly to those involved in the care of your father.


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Review from Chris R (Son of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Constantia cared for my mother during the last 14-months of her life. We had a number of wonderful carers, who all went above and beyond in looking after my Mum, both physically and emotionally. I was the primary family liaison for Constantia and dealt with a number of the management team too, who were
great to deal with, communicated well and were able to handle more than one difficult situation with professionalism and sensitivity. I have no hesitation in recommending Constantia to any prospective client and would be happy to talk to anyone considering employing them.

Reply from Martin Coulstock, Web at Constantia Care Ltd

Thank you for the lovely review. I will ensure this feedback is passed onto the relevant people involved in the care of your mother. Best Regards.


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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Constantia Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Constantia Care Ltd is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Constantia Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Morag

Morag Collier

Job Title: Registered Manager

Joined: 2014

Qualifications:
Registered Manager for Care Homes and for Care Agencies
Level 5 assessor
Level 5 Verifier
Advertising Executive


Hobbies:
Tennis
Painting with watercolours
Gardening
Reading


Interesting fact about you:       
Although I lived in South Africa for 30 years, I am originally from Ndola Zambia. I moved to Nairobi Kenya for my informative years before moving to Swaziland and then ultimately to Johannesburg.


Frequently Asked Questions about Constantia Care Ltd

What Type of Services does Constantia Care Ltd offer?

Constantia Care Ltd offers Home Care.

How many Carers does Constantia Care Ltd employ?

Constantia Care Ltd employs 320 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Constantia Care Ltd to verify any information. View our terms and conditions. Constantia Care Ltd has a Platinum Service – more info.