Pure Heart Homecare

130 Wisbech Road, Outwell, Wisbech PE14 8PF
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9.8 38 Reviews
  • Pure Heart Homecare, Wisbech
Pure Heart Homecare aims to consistently provide highly skilled personnel with relevant qualifications who can deliver first-rate care in the home environment.

Staff are effective, reliable, hardworking, honest and compassionate and deliver the best person-centred care possible. The service allows all service users to feel empowered to live independent and supported lives whilst being cared for at all times with dignity and respect by the support workers.

Pure Heart Homecare offers a bespoke service and aims to provide as much help and support as possible to the service users, offering a wide range of services, including:

- Discharge from hospital support
- Physical disability support
- Care for dementia patients
- Rehabilitation
- Short and long term care
- Tailored support
- Live-in care packages

The training provided is detailed and thorough, ensuring support workers have a clear understanding of their job role and expectations.

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Care Provided by Pure Heart Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pure Heart Homecare Ltd
  • Person in charge
  • Nicole Day (Manager)

Funding & Fees Guide for Pure Heart Homecare

  • Prices

  • From £16.50 per 1/2 hour

Pure Heart Homecare Reviews (38)

Total of 38, showing 1-20
9.8

Pure Heart Homecare has a Review Score of 9.8 (9.833) out of 10, based on 15 reviews in the last 2 years. Over all time Pure Heart Homecare has 38 reviews.

Overall Experience

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Date Published

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Review from J P (Wife of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management of Pure Heart enough. Without them I would not have managed my very dear husband up to the last two weeks of his life of which he was taken into a care home for 24/7 nursing care. I would like to say a very big thank you to you all.

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Review from Pat B (Wife of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For two years my husband received care from many different carers, all of which showed patience, care and understanding as his dementia developed. they also looked after and advised me. I couldn't have coped with out them. Thank you Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your lovely comments. Next of kin are as important as our Service Users to us.


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Review from Chris D (Son of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team came to our aid at very short notice, providing support and care during a period of dad's incapacitation.
They went to great lengths to both accommodate our flexible needs and existing care regime, and couldn't have been more helpful.
Not only happy to recommend, but also am pleased to have
this opportunity to express our gratitude publicly.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It was our pleasure to be able to help support Dad.


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Review from Mark T (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart gave a really good service, can't fault them. They always managed to be available for anything that cropped up. Mum's health greatly deteriorated in her final months and Pure Heart did everything it could to help. Thank you.

Reply from Laura Dawson, Director at Pure Heart Homecare

Thank you for your kind words. It was our absolute pleasure to look after your Mum and support the family.


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Review from Anne H (Wife of Client) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your organisation helped my husband as he died and me. I would not have been able to cope otherwise. I am currently sobbing with gratitude.

Reply from Laura Culley, Director at Pure Heart Homecare

At such a difficult time, we feel most honoured to have been there for you both to offer that support and comfort needed. Thank you for your beautiful, heartfelt words, it means so much to the whole team to hear what a difference we make.


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Review from Karen R (Mother of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to book short notice for a family funeral which was some distance away and required us to stay overnight, as usual Pure Heart came up trumps and managed to organise our daughter's usual carer. We cannot fault Pure Heart's team of staff and carers. We never worry now about leaving her knowing
we have left her in safe, reliable hands and can take some time away for short holidays, giving us a much-needed break. Thank you to all at Pure Heart, we'd be lost without you!

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your kind words. We are so pleased that we can help make a difference to you all as a family.


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Review from Sue T (Niece of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart have supported my uncle from December 2023 up until his admission to a hospice this Easter. During that time they were hugely supportive to his needs. They went out of their way on several occasions to ensure his care needs were met. They were very supportive to me being his next of kin,
and I found their app to be very helpful in keeping tabs on what was happening with me living nearly 20 miles away from my uncle.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for lovely comments. It's so nice to hear that we made a difference not only for your Uncle, but for you too. In challenging and emotionally difficult times, the Next of Kin are equally as important to be taken care of as the Service User.


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Review from O G (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had to increase my care at home due to becoming ill. Pure Heart was already visiting me once a week but now I am having to have daily visits. This has been a really upsetting time for me as I feel that I am becoming more unable. What I didn't realise was the day that I felt so nervous
about calling the office and speaking to the ladies to ask for more help was going to be the best experience that I could have. I spoke with one lady and she was so friendly and reassuring that I was completely at ease about this change in my life. I am a very independent person and always have been and the respect and kindness that this lady gave was lovely. I can only go on to say that the carers who come in to see me are all lovely and make me feel so good about the care that I receive. Thank you Pure Heart for all your support.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you very much for your review. We are so pleased that as a team, from office staff to support worker, we have all helped you and will continue to do so. It's our pleasure!


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Review from Erika N (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These guys are amazing, so caring and helpful. Nothing is to much to ask. Its so great being able to reply on these guys and know my dad is in great hands, always looking forward to his visit. Thank you Pure Heart Homecare!

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your lovely review. We are so pleased that we help and make a difference.


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Review from Karen O (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have used Pureheart over the last 18 months or so to help us care for our mum who has Dementia. I cannot praise the team highly enough! The carers are so kind, caring and professional. My mum enjoys seeing them all when they come in and she loves the chatting and companionship they also
bring when they visit! The office staff are amazing too. They are so helpful, quick to respond and to sort any request for us that we might ask of them. I highly recommend Pureheart Homecare without reservation.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It's our pleasure to support mum and work alongside you and your sister.


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Review from J W (Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have received support from your carers, currently once a week. This is for personal care generally. Having a Colostomy I need help with the care about four times each day. We are very happy to show the carers how to manage this. If any carers are anxious about Colostomy Care in general we do need
to have this information, so that appropriate support can be given if required. In general, your service is good.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. We appreciate your support and we are so pleased you find the service meets all your needs.


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Review from John C (Friend of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service user has been under the care of Pure Heart for five years. There are a number of complex mobility and mental health issues... Pure Heart are always extremely supportive and their staff engage favourably with the service user.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your positive feedback. The difference we have seen, and continue to see in the service user, has been heartwarming to watch. We will continue to strive to support to the best of our ability.


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Review from J P (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well managed with some excellent carers. On behalf of my father, I am pleased to say that Pure Heart provides a high-quality service. Visiting on a regular basis, the carers are polite, conscientious and diligent in their approach, always leaving my ‘ol dad happy. On contacting the office, any
query is dealt with in a professional manner and in person, a rare commodity these days.
Thanks to the director, the manager and the team at Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

We are so pleased to see the relationship continue to build and remain strong and to know we make a difference. Thank you for your praise. We always try our best!


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Review from Rex O (Husband of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart have supported us for some five years. They have given us quality people throughout and proven to be reliable at all times.
Things can wrong on occasions. How companies deal with such incidents is how they should be measured. Pure Heart pass with flying colours.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It's our pleasure to continue to support you and carry on the strong relationship.


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Review from Melanie W (Daughter of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart Homecare provided my parents with real care. All of the staff were very efficient and helpful. Nothing was ever too much trouble, and communication was excellent. My parents both required care, but it was tailored to them individually, and both were very comfortable with all of the carers.
I could not have managed without their help, which I had from December 2022 to May 2023. The only reason it did not continue was because my mother died in April, and Dad was too sad and scared to be in the house alone. He is now in a care home. Thank you, Pure Heart, from the bottom of my heart; you were all so kind and helpful.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It was our absolute pleasure to be part of your mum and dad’s lives and enable them to stay at home.


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Review from P B (Husband of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only did this company do a wonderful job of looking after my wife, a cancer patient at home on palliative care, but two carers actually helped save my life when I had a cardiac arrest in front of them. Their skill and professionalism kept me alive until the ambulance arrived. Above and beyond their
duty. They are respectful and humorous and my wife looked forward to their visits.
May God bless them all.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your lovely feedback and kind words. It has been our privilege to care for your wife and to know the family.


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Review from L J (Client) assisted by family/friend published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the conversation with all the staff that visit us they are nearly always cheerful and pleasant. I think they all genuinely care about me, especially the management. They are helpful and will do tasks I request if they can.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. It's always our pleasure to help you maintain your independence at home.


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Review from Marie K (Daughter of Client) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart have done a wonderful job caring for my mother whom has severe Alzheimer’s with complex needs and challenging behaviour. It was paramount to match the right carer for this job, the co-ordinator at Pure heart was superb and always made sure the right carer was put in place. The carers were
competent, trustworthy, and a pleasure to have in our home. Thank you Pure Heart.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for you feedback. It's lovely to know both office staff and support workers consistently met both your needs as well as your mother's.


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Review from Katherine C (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service that Pure Heart Homecare provide. My carer is very thoughtful, often doing little things that really help me and I now look upon her as a friend. I am very pleased with the service I am receiving.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your lovely review. We are so pleased to hear we are meeting all expectations.


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Review from Sarah M (Niece of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart provided care for my aunt, who wanted to return home after a trial stay in a care home. The team are nothing short of wonderful and went the extra mile when my aunt fell ill and needed additional around-the-clock care. I cannot thank them enough for their support, compassion and understanding
through a particularly difficult time.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. It was our absolute pleasure to look after your aunt.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Pure Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Pure Heart Homecare is calculated as follows: ( (76 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure Heart Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Laura

Laura Culley

Job Title: Director

Laura has a background in working in the healthcare industry as an accountant. Laura provides support to the Company having the skills to liaise with Service Users and families to create a relaxed and comfortable approach when dealing with personal finances.


Laura is responsible for ensuring that the company is effective.


Nicole

Nicole Day

Job Title: Director and Registered Manager

Nicole has been working within the Healthcare industry for many years and has been managing services for the past four years.


Nicole has experience with working with all different needs and strengths of people, including Adults with a Learning Disability, Adults with a Physical disability the elderly and Dementia patients.


Nicole strives on an open and honest culture and being approachable, She feels that it is important for Management to understand and have worked all the roles that we offer as a company.


Nicole's role in the company is to ensure that we are compliant and follow Care Quality Commissions (CQC) guidelines; providing Safe Effective Caring Responsive and Well led Services. Nicole provides support in recruitment and development with staff and performs audits of the service.


Frequently Asked Questions about Pure Heart Homecare

What Type of Services does Pure Heart Homecare offer?

Pure Heart Homecare offers Home Care.

How many Carers does Pure Heart Homecare employ?

Pure Heart Homecare employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure Heart Homecare to verify any information. View our terms and conditions. Pure Heart Homecare has a Platinum Service – more info.