Pure Heart Homecare

130 Wisbech Road, Outwell, Wisbech PE14 8PF
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9.8 38 Reviews
  • Pure Heart Homecare, Wisbech
Pure Heart Homecare aims to consistently provide highly skilled personnel with relevant qualifications who can deliver first-rate care in the home environment.

Staff are effective, reliable, hardworking, honest and compassionate and deliver the best person-centred care possible. The service allows all service users to feel empowered to live independent and supported lives whilst being cared for at all times with dignity and respect by the support workers.

Pure Heart Homecare offers a bespoke service and aims to provide as much help and support as possible to the service users, offering a wide range of services, including:

- Discharge from hospital support
- Physical disability support
- Care for dementia patients
- Rehabilitation
- Short and long term care
- Tailored support
- Live-in care packages

The training provided is detailed and thorough, ensuring support workers have a clear understanding of their job role and expectations.

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Care Provided by Pure Heart Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Pure Heart Homecare Ltd
  • Person in charge
  • Nicole Day (Manager)

Funding & Fees Guide for Pure Heart Homecare

  • Prices

  • From £16.50 per 1/2 hour

Pure Heart Homecare Reviews (38)

Total of 38, showing 21-38
9.8

Pure Heart Homecare has a Review Score of 9.8 (9.833) out of 10, based on 15 reviews in the last 2 years. Over all time Pure Heart Homecare has 38 reviews.

Overall Experience

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Date Published

38
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Review from Marian V (Wife of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is very good, kind and considerate. They are very good at showering my husband, and he feels very safe with her. My husband doesn’t like change as he has dementia, and he is very grateful we have the same carer.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much. We are pleased to be able to always offer consistency to you.


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Review from Sharon B (Mother of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been with Pure Heart Homecare for 20 months and I feel it is time for a review.
The hardworking and dedicated team at Pure Heart are focused on delivering the best standards of care. I believe that everyone is entitled to personalised care and this is provided in abundance.
Their
whole approach has been to enable my son to be as independent as possible, by providing a small team of excellent carers. They are very sensitive in the way they support him and take a flexible approach to his care.
Care has always been reliable and they always work extremely hard to cover emergency shifts. They are a hardworking and dedicated team and they focus on delivering the best care and high standards.
All the staff are well trained and professional and also give us as a family a lot of support with other matters. From the office staff to the staff on the ground, thank you for your hard work and dedication.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your kind review. It's our pleasure to work with you both and to create the relationship we have.


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Review from J F (Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart began providing home care support to me last year at short notice. Their approach has been professional, friendly and accommodating at all times during the past ten months, whether face to face or on the phone. I would highly recommend them.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you so much for your kind words. We are so pleased to have been able to help you.


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Review from Ruth S (Client) assisted by family/friend published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and kind. It would be nice to have the same carer, although all are good- same carer know how to go on and my needs.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. We are pleased to hear that you get on well with all the support workers. We will continue to endeavour to keep your team small to maintain the high standards.


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Review from S S (Wife of Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we had regular staff, the care was excellent, but in peak periods like school holidays, sometimes there were different staff daily, and the standards were not always consistent. Everyone was very kind, but lack of experience showed at times.

Reply from Laura Culley, Director at Pure Heart Homecare

Thank you for your review. We are pleased to hear the overall experience has been pleasing. It has been testing times during the pandemic to maintain complete regularity, but we have tried our utmost to always provide the care by fully trained staff.


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Review from J M (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that I was treated with care, patience and above all respect from each of your employees. I have no complaints whatsoever. They were polite at all times and very helpful, a credit to your company. I would recommend them to anyone.

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Review from Jessie W (Client) assisted by family/friend published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and carers who care for me.

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Review from Gemma A (Daughter-in-law of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our hour of need, Pure Heart Homecare was there to support us with what was an extremely difficult time with the hospital wanting to discharge my father-in-law as quickly as possible during the pandemic. The manager liaised with the hospital, helped us with making sure we had all the correct equipment
and was able to provide care the very next day. The support workers were incredible, so friendly and nothing was ever too much trouble. I felt confident that my father-in-law was well looked after. Thank you for everything you did to support us and care for him.

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Review from P G (Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company are so friendly, and the staff really look after me. I usually see the same carer once a week, and I have come to rely on her with everything that I need help with. I really appreciate all the staff do for me and look forward to their visit every week. I recommend Pure Heart Homecare to
all my friends. Well done, everyone.

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Review from Jacqueline W (Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience with Pure Heart is very positive. The staff and carers show understanding and empathy, providing a safe and secure environment. The first time we were introduced to the team manager was during the post-operative period last year and subsequently this year following a further period in
the hospital when my needs were evaluated. The organisation have supported my partner and me with our various needs during this time.

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Review from Diane S (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
At the beginning of June, we needed care at home for our mum. Conversations with Pure Heart were positive and Mum arrived home. Any problems were always handled well, and someone was always at the end of a phone if we needed extra care. Mum settled down well with the Pure Heart team,
always caring and spending time getting to know M, her needs, her likes and dislikes. For the family, the team were always able to discuss our worries. Putting our minds at rest or pointing us in the right direction when we struggled with things. My wish was that we had discovered Pure Heart earlier in the year, and Mum had more time with such a caring team. When we needed night care, Pure Heart managed to put care in place with a days notice, which allowed us to keep Mum at home to the end. Excellent care team; we highly recommend.

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Review from J R (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Pure Heart over the past year for general domestic support and during this period increased from 2 to 7 visits per week.
The management and carers are very engaging and the company has a can-do approach, they are proactive in not only highlighting issues but providing support and
suggestions to actively resolve them. They frequently go the extra mile.
The communication lines are very strong which has been vital during the current pandemic when visiting restrictions are in place.
During this period the care package was swiftly adapted so my father sees only 1 dedicated carer during the course of the week.
This carer has made a huge difference during this very challenging period and we are very grateful for all her hard work.

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Review from S D (Relative of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Use Pure Heart to provide care for a family member. I have found Pure Heart to provide an excellent and flexible service.

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Review from Hayley F (Daughter of Client) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pure Heart Homecare took on the care of my mother when she came out of the care home in May; they have gone above and beyond to care for mum. They took her to collect her prescriptions and to the daycare centre once a month to get her out of the house. They even stayed with her when she had her last
fall. Once again thank you to all the carers who looked after my mum, they made her laugh, and brightened up her day.

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Review from Sue M (Daughter of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Pure Heart to be most accommodating with my mother's ever-changing needs. The carers were kind and friendly and really looked after my mum as you would wish for, in her own home. The directors are most professional and lovely to chat to about ideas and needs to make the experience of home care
the best it can be. Thank you, Pure Heart, for all you did for my mum.

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Review from Carole C (Wife of Client) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Pure Heart for a while and we are very happy. They are very adaptable to my husband's needs and the carers are pleasant and professional. Keep up the good work.

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Review from Steve B (Nephew of Client) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and friendly service from all of the staff and managers. I would definitely use them again if the need arose.

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Review from Vicky H (Daughter of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best around by far. Staff and management provided the very best of support when we desperately needed it.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Pure Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Pure Heart Homecare is calculated as follows: ( (76 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure Heart Homecare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Laura

Laura Dawson

Job Title: Director

Laura has a background in working in the healthcare industry as an accountant. Laura provides support to the Company having the skills to liaise with Service Users and families to create a relaxed and comfortable approach when dealing with personal finances.


Laura is responsible for ensuring that the company is effective.


Nicole

Nicole Day

Job Title: Director and Registered Manager

Nicole has been working within the Healthcare industry for many years and has been managing services for the past four years.


Nicole has experience with working with all different needs and strengths of people, including Adults with a Learning Disability, Adults with a Physical disability the elderly and Dementia patients.


Nicole strives on an open and honest culture and being approachable, She feels that it is important for Management to understand and have worked all the roles that we offer as a company.


Nicole's role in the company is to ensure that we are compliant and follow Care Quality Commissions (CQC) guidelines; providing Safe Effective Caring Responsive and Well led Services. Nicole provides support in recruitment and development with staff and performs audits of the service.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure Heart Homecare to verify any information. View our terms and conditions. Pure Heart Homecare has a Platinum Service – more info.