Passion Home Care Manchester

Office 5, Dorset Road, Atherton, Manchester M46 9GJ
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10 44 Reviews
  • Passion Home Care Manchester, Manchester
Passion Home Care is a high-quality home care company operating in Manchester, Bolton, Wigan and the surrounding areas.

Person-centred care is delivered to clients in order that they can remain independent; living within their own homes for as long as possible.

Staff are selected that have strong empathy skills and good past care experience. Potential candidates are fully CRB and reference checked, before undertaking intensive training.

Individuals are always treated with the utmost dignity and respect, and families are communicated with about important care decisions.

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Care Provided by Passion Home Care Manchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Passion Home Care Ltd
  • Person in charge
  • Clara Muswe (Manager)

Funding & Fees Guide for Passion Home Care Manchester

  • Prices

  • £21.80 per hour

  • Fee depends on tasks and whether day or night.

Passion Home Care Manchester Reviews (44)

Total of 44, showing 1-20
10

Passion Home Care Manchester has a Review Score of 10 (9.982) out of 10, based on 19 reviews in the last 2 years. Over all time Passion Home Care Manchester has 44 reviews.

Overall Experience

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Date Published

44
0
5
19
25

Review from A P (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend Passion enough. Excellent management and area supervision. The caregivers are amazing. Nothing is too much trouble. They are so kind to the service users. They are polite, friendly and very respectful of your home. They do an absolutely amazing job and always with a smile.

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Review from Tina A (Sister of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Passion Home Care enough. The carers are obviously well-trained and show great empathy when supporting my brother who has Multiple Sclerosis. The team go the extra mile in all aspects of care, the level of care goes well beyond a business arrangement and my brother looks forward to his
house visits. I would highly recommended Passion Home Care if you want the best for your loved one.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you. You are also playing a very important and supportive role in making sure your brother receives quality care. Your brother is exceptional as well in working together with carers.


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Review from Barry W (Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of Passion Home Care has been highly professional and caring. All the carers are fantastic very helpful pleasant to talk to and they clean up after themselves and are always on time. When they are finished they always ask if is there anything else they can do for me. Only last
year I had these terrible headaches they phoned the ambulance for me I saw a doctor at the hospital, I saw the surgeon after they discovered that I had a double bleed on the brain and he said if the carers hadn't phoned the ambulance when they did I would be dead by now. The surgeon said to me that this has been a miracle of god that I can walk, talk and speak. All I can say is that this care company is the best on the market. I have worked in the caring profession myself, so I know what I am talking about, have worked for the NHS nursing homes and hospitals I reckon this is the best company in the country.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you, Barry. We also thank you for accepting our care. Yes, it has been a long journey but it was worth it. You have been very determined to pick yourself up and yes, we are proud of this journey and we still believe more can be achieved.


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Review from S S (Son of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mom came home from care home, I was very anxious about the care service. Passion Care has been absolutely fantastic from day one for my mom. Very professional, very caring, and most importantly, they follow everything to perfection. From giving my mom showers to ensuring she is well and reporting
to doctors and district nurses when necessary, they handle it all. I can't thank them enough for such amazing care. Highly recommend 10 out of 10.
Additionally, anything that you request them, they ensure they do it without fail!

Reply from Ben Muswe, Manager at Passion Home Care Manchester

We take great pride in our work if it helps our customers accomplish their goals. We also appreciate your support that has helped us achieve our aspired goals. Thank you for positive feedback, it helps us develop our skills.


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Review from Arshad P (Client) assisted by family/friend published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Passion Home Care carers go beyond typical caregiving, delivering exceptional support with a genuine touch.
The dedicated team consistently goes above and beyond to meet my needs as well as making every interaction as a warm and positive touch. The respect and consideration shown by the caregivers
creates an environment where I feel valued and heard.
The friendly and approachable nature of the staff further enhances the overall experience. In every aspect, Passion Home Care set the standard for excellence in home caregiving, making them a trusted choice for personalised support.

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Review from Hayley C (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Passion Home Care started to care for Mum in October 2023, within a few days it was apparent we had made the right decision to change carers. The management team had listened to my mum's needs and the carers delivered a first-class, caring, professional, knowledgeable service. Never late, or shortened
visits. It felt like your friends were visiting. We felt happy leaving Mum in their care, especially when we were unable to visit. Passion helped keep Mum living at home with dignity in her final months. Thank you so much.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you, together we are stronger. Thank you so much for your support which makes our work much easier. Not all people we work with have the same loving relatives who are there for their best interest.


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Review from Colin D (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Passion Home Care company were appointed by the council to provide my home care early in January 2024.
Since then I have been extremely happy with their services. The care, kindness and friendly approach has been praiseworthy.
Above all their punctuality is most impressive. The local management
team have appreciated my desire to attend church on Sundays and have made the necessary arrangements to facilitate this.
I give them a mark of A+.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you for acknowledging the work done by the girls. We also appreciate the help you give them and together we can achieve more.


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Review from John H (Client) assisted by family/friend published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from day one that Passion Home Care were the best carers for me. I'm blind and disabled, following multiple strokes when I was 41, so I had to put complete trust in my carers. I can now say that I am delighted with the care I receive.
All the carers are so kind and friendly and nothing is too
much trouble for them. I trust them all completely and I couldn't be happier with Passion Home Care.

Reply from Ben Muswe, Manager at Passion Home Care Manchester

Thanks, John. Carers say it is a joy working with you. You make their job easier by your guidance on how you want to be cared for. We win together as a team.


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Review from Liz B (Daughter of Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are absolutely delighted with the care my father receives every day from his wonderful care team. We are beyond grateful for the efforts and dedication of the carers who tend to his every need with every single visit. We cannot fault a single thing and have never had even one issue in
all his months of care.
Quite simply, his care team are angels. We are fortunate to have met them and they are genuinely lovely people. Thank you from the bottom of our hearts for all you do.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you so much for your appreciation of the work done by our girls. I have sent your review to them and also thank you for making it possible for them. Together as a team we can achieve much.


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Review from Lynn C (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are friendly and attentive.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you. You also make it easier for the girls to do their work. We very much appreciate your participation and guidance to the carers.


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Review from John L (Son of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy with his care as am I, keep up the excellent service, they are on time and look after all my dad’s needs above and beyond, they are always talking to him, very clean and always give me a ring if they need anything or leave a note on the kitchen door to get for my dad.

Reply from ben muswe, Manager at Passion Home Care Manchester

Thank you for your review and more so for making the condition conducive for the carers to do their work.


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Review from S J (Mother of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Passion Home Care Manchester company to everyone, is an outstanding care company that actually cares and goes above and beyond so that best care is delivered. I’ve been using the service for my son since May 2023 and never disappointed especially managers and all staff members
are super nice, lovely, kind, polite and friendly. All staff members turn up on time and stay longer for the duration if required. The manager is very positive in nature, respectful, polite, helpful, caters needs and wants and super quick response on every occasion. Thank you very much from the bottom of my heart to the manager and all staff members providing services to my son’s care plan. I’m so grateful and blessed to have you all in my life.

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Review from Rachel S (Cousin of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the company highly enough. Warm, friendly, thorough, professional and genuinely caring carers who go above and beyond to provide an excellent service in caring for an elderly lady at home.

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Review from Bernie Q (Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Passion Care highly enough. All the staff from the carers to the administration staff have been marvellous.
Everyone has worked so hard and well together to ensure that the best possible outcomes are achieved. And by working with myself and the team we have achieved an awful lot.
I
have a complicated medical condition. However, despite this, and due to the hard work of the team, I have been able to have the best care and remain as well as possible throughout my time with Passion Home Care.
This has been achieved by their willingness to work together and learn in order to implement a care plan that works best for me. Therefore keeping me as well as possible and reducing my admissions into hospital.
I cannot thank the company enough. I would highly recommend them to anybody needing care.

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Review from Michelle B (Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is evident that all staff at Passion Home Care Manchester actually care! All staff are polite, kind, friendly and patient. They are always impeccably dressed in clean uniforms, maintaining exemplary hygiene in all the tasks they undertake (proven by the fact that I have a reduced immunity/susceptibility
to infections, yet have remained well over the past year). I have no family, yet staff from Passion Home Care Manchester have become my 'family' with pets, and friends accepting them as such. Frequently, staff do tasks that they see need doing, above those I have identified for the visit. Indeed, they have attended training sessions on my complex health conditions during their days off to enhance the care that they had already been providing. I have a team of five carers who I've got to know well. They always come at the appointed times, which have been pre-arranged by me. They always arrive on time and never rush off when the tasks have been completed, making them extremely dependable.

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Review from J R (Daughter of Client) published on 4 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so impressed with the care that is provided for our father. Dad has mainly the same carer for nearly all his visits. His carer has shown such compassion and understanding to Dad, which has enabled Dad to stay in his home. Passion Homecare is a care company we would highly recommend.

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Review from Peter W (Son of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care companies spread over 10 years, looking after both my in-laws and my mother. They were all hit and miss, ie not turning up on time or not at all, not particularly clean and not staying for the duration. After a fall last October, my mother required 2 carers and 4 visits a day, but her
regular company couldn't accommodate her.
Step in Passion Home Care Manchester Care and its manager, this is an outstanding care company that actually cares and goes over and beyond the call of duty. They are all spotlessly clean, always on time, stay longer if required, phone me if needed, call the doctors if required and that is just for starters.
In my mother's last few days, the care and compassion shown have made it much more comfortable for our family to deal with our loss. I thoroughly recommend Passion Care and its manager wants the absolute best care for her clients.

Reply from Ben Muswe, Manager at Passion Home Care Manchester

We also appreciate Pete and family. You made it easy for the team as you cooperated, assisted and made it really possible for the girls to do their work.


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Review from David H (Son of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a marked difference in the before and after for the better. All the carers have been professional and polite. Our family have said to the carers they're now part of our family and are all welcome. We have also said if they are unhappy with anything or would like to comment on something
feel free to do so. The family noticed that sometimes my dad did not understand what was being asked of him or questions. Found resolution. Drop the face mask to the chin so he can see the mouth's movement. This simple observation has helped. We hope that all the carers like coming to help Dad as he looks forward to seeing them. I personally feel they have saved my dad's life. Thanks to all involved in my dad's care plan.

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Review from Paul T (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are always friendly and polite. They take care of my 96-year-old mother's everyday needs and treat her with respect and dignity. They are invariably on time but on the rare occasions they are delayed they ring ahead to advise.
I would have no hesitation in recommending this care provider
and all the staff that work for them. I have never had any problems at all.

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Review from Pauline C (Ex Family Member) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough about all care staff. They go above and beyond whilst carrying on their duties. Always attentive to the client and nothing is too much trouble for them. We as a family couldn't wish for better carers. Many thanks.

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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Passion Home Care Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Passion Home Care Manchester is calculated as follows: ( (109 Excellents x 5) + (2 Goods x 4) ) ÷ 111 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Passion Home Care Manchester is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Passion Home Care Manchester

What Type of Services does Passion Home Care Manchester offer?

Passion Home Care Manchester offers Home Care.

How many Carers does Passion Home Care Manchester employ?

Passion Home Care Manchester employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Passion Home Care Manchester to verify any information. View our terms and conditions. Passion Home Care Manchester has an Enhanced Service – more info.