Cara Caring Services Ltd

28-32 Commercial Street, Pontnewydd, Cwmbran NP44 1AE
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9.5 16 Reviews
  • Cara Caring Services Ltd, Cwmbran
Life changes in the later years but you're still entitled to stay happy and fulfilled in your own home if that's what you choose.

Cara Caring Services is an agency in South Wales with a real heart for preserving your quality of life in your own familiar surroundings.

They're run by experienced health and care professionals and staffed by a team of trained carers whose aim is to make your day, whenever they call.

They'll see to your health and practical needs of course. Then they'll give you the company and companionship any good friend should. Banishing loneliness and isolation is top priority.

That means taking an interest in your interests, connecting you to people like you in your own community and enabling you to continue being the valuable person you always were.

They're local, they're professional and by your side.

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Care Provided by Cara Caring Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cara Caring Services Ltd
  • Person in charge
  • Liz Sesevic (Registered Manager)

Funding & Fees Guide for Cara Caring Services Ltd

  • Prices

  • Standard WEEKDAY Rates:
    £24.50 per 1 hour
    £14.50 per 30 minutes
    Standard WEEKEND Rates:
    £27.80 per 1 hour
    £16.70 per 30 minutes

  • Please feel free to get in contact with our team if further explanation is required.

Cara Caring Services Ltd Reviews (16)

9.5

Cara Caring Services Ltd has a Review Score of 9.5 (9.502) out of 10, based on 8 reviews in the last 2 years. Over all time Cara Caring Services Ltd has 16 reviews.

Overall Experience

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Review from R G (Client) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general terms, I am pleased with the care and support I receive and am happy to remain a service user with this company. The vast majority of staff are able to assist me independently, although recently the inability of some to understand basic English has been problematic, simplistic instructions
are often needed to be given on how to provide the necessary care required. Without exception, however, all the staff are friendly, kind and pleasant. All are able to engage in conversation and, with their help, allow me to maintain independent.

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Review from Ruth K (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance I am getting is second to none. I could not wish for more. I have not been refused any request, all the carers will try to do anything (within reason) that I need doing, including technical things that I cannot manage on my tablet or phone. They are all polite, willing to have
a try at most things, like opening jars and bottles. I have not met a miserable carer, they don't bring their troubles with them. I am always glad to see them, more often than not they ask if I want a cuppa and they never go without asking if I need any more jobs done.

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Review from M S (Client) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to state that, in my opinion, the care given by the care provider is excellent and that its service provider is also praise worthy.

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Review from G P (Son of Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my elderly mother. The carers have taken the stress out of us as a family. Many thanks.

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Review from C W (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cara Care have provided an excellent service of care for my 90 year old mum. They are professional, friendly and caring. They are observant of any issues that may occur and bring them to the family's awareness. They have not missed a three day caring slot in the past two years of caring. Excellent team.
Well done.

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Review from S O (Wife of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve recently started using Cara Caring. I cannot fault the management or their team. The team take my husband to all his appointments amongst other things. Always on time and very polite and helpful.

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Review from A R (Daughter of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are very good - some not so.

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Review from Catherine E (Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like having Cara Caring Services as my care company, they are always professional and friendly. They do their jobs well and are very approachable. They are always courteous and treat me with respect. They always make sure I have everything I need, and make sure that I am involved with my own care
and care plan.

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Review from Barbara B (Sister of Client) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to have Cara Caring Services providing support for my sister. She is always pleased to see them and enjoys their help with household tasks, shopping and hobbies. They make her feel comfortable and safe and turn up with a smile, lots of patience and understanding. The staff are helpful
and compassionate and will sort out any queries that may arise. I feel that she is in safe hands.

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Review from Christine W (Wife of Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They do what they say. Very professional and caring. Do up to and beyond their job. The staff are lovely, I looked on them as extra sons and daughters. Nothing was too much trouble. We looked forward to their arrival. I still get visits some months after my husband's death.

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Review from J B (Client) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a brilliant experience and I have felt very comfortable and been treated very well. The staff are brilliant and I couldn't ask for better care.

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Review from H S (Client) assisted by family/friend published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers usually show up on time, unless they are held up due to other peoples care. Always willing to help, and they do what is required of them. Talkative and friendly at all times.

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Review from Julie T (Daughter of Client) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this company, the care provided to my mum and the support offered to me during a very difficult few months can not be faulted. Unfortunately mum now has to go into residential care and they certainly will have to work very hard to even come close to the care we have become
used to. Even the ambulance service called to assist them when they found mum on the floor early one morning, were overcome with the care and compassion this company provided commenting " now that's what you call care". Keep doing what you're doing as the world would be a much poorer place without you. Thank you all.

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Review from Valerie T (Client) assisted by family/friend published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very thoughtful and gentle. They look after me very well.

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Review from Isabel C (Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional and caring assistance provided by management and carers.

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Review from Samantha F (Wife of Client) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the staff at Cara Caring Services are a constant source of strength and reassurance. At the most difficult of times for our family, they came into our lives and restored a degree of order and calm. Always patient, punctual and efficient, they are a wonderful team who fully understand the meaning of
the word 'caring'.

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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Cara Caring Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Cara Caring Services Ltd is calculated as follows: ( (34 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cara Caring Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

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Karen Thompson

Job Title: Responsible individual

Joined: 2020

Karen has been a dedicated member of our team for nearly five years. Starting as a Care Coordinator, She has shown exceptional commitment and leadership, now serving as our Responsible Individual. Karen's compassionate nature and unwavering dedication to the quality of care have made her an invaluable asset to our company. Her positive attitude and professionalism inspire everyone around her.


Karen holds a QCF Level 5 in Leadership & Management


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Liz Sesevic

Job Title: Registered Manager

Joined: 2020

Liz has been a dedicated professional in the care industry for 2 years. Joined Cara five years ago. She started working in the care industry as a carer, she has advanced her qualifications and is now a registered Manager.


Liz's passion for upskilling and inspiring others to view care as a profession, not just a job, is truly commendable. Her leadership and dedication to excellence have made a significant impact on our team and the quality of care we provide. Liz's commitment to continuous improvement is truly inspiring. Her supportive and inspiring leadership style helps create a motivated and skilled team dedicated to providing the highest quality of care.


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Andrew Bain

Job Title: Training and Administration

Joined: 2023

Andy is an expectational Training and Administrator who truly enjoys training carers. His dedication to going above and beyond in his role is evident in everything he does. Andy's passion for helping others develop their skills and his commitment to excellence make him an invaluable asset to our team. He is a hardworking person.


Andy holds a QCF Level 3 in Health and Social Care.


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Nyasha Manhanzva

Job Title: Recruitment Coordinator

Joined: 2021

Nyasha has been an integral part of our team. As a Recruitment Coordinator, his hard work and passion for employment and immigration law have been invaluable. Nyasha's cheerful disposition and dedication make him a joy to work with, and his expertise ensures we always find the best talent. His positive energy brightens our workplace every day.


Nyasha holds a QCF level 7 MSc in Human Resources Management and is currently working towards her QCF Level 3 in Health and Social Care


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Grace Hadley-Basham

Job Title: Field Supervisor

Joined: 2022

Grace has been a wonderful addition to our team for the past three years. As a field supervisor, her dedication and kindness shine through in everything she does. Grace's lovely demeanour and commitment to excellence make her a pleasure to work with. Her unwavering dedication to her work inspires us all and ensures the highest standards are always met


Grace holds a QCF Level 3 Diploma in Health and Social Care and is currently working towards QCF Level 4 Health and Social Care.


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Christine Webb

Job Title: Field Supervisor

Joined: 2023

Chris has been a cornerstone in the care industry for over a decade. She is caring and lovely in nature, combined with her dedication and pride in her work, make her truly exceptional. Chris's compassionate approach and unwavering commitment to providing the best care inspire everyone around her. She is a cherished member of our team.


Chris holds QCF Level 3 in Health and Social Care.


Frequently Asked Questions about Cara Caring Services Ltd

What Type of Services does Cara Caring Services Ltd offer?

Cara Caring Services Ltd offers Home Care.

How many Carers does Cara Caring Services Ltd employ?

Cara Caring Services Ltd employs 46 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cara Caring Services Ltd to verify any information. View our terms and conditions. Cara Caring Services Ltd has an Enhanced Service – more info.