Treal Care UK Ltd

20-22 North Street, Hornchurch RM11 1QX
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8.5 51 Reviews
  • Treal Care UK Ltd, Hornchurch
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Care Provided by Treal Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Treal Care UK Ltd
  • Person in charge
  • Adejoke Fagbenro (Manager)

Funding & Fees Guide for Treal Care UK Ltd

  • Prices

  • Please contact for more details
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Treal Care UK Ltd Reviews (51)

Total of 51, showing 1-20
8.5

Treal Care UK Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Treal Care UK Ltd has 51 reviews.

Overall Experience

  • 42
  • 8
  • 0
  • 0
  • 1

Date Published

51
0
1
2
49

Review from Kim S (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding. Treal carers have been attending my father for the past 3 months. My father has a terminal illness and his situation is further complicated because he is a born-deaf sign language user. Because of this communication barrier to his care my husband and I have moved in with him to offer support
and constant access to communication. The male carers (about 8 regular faces) have been incredibly caring and kind. They have gone above and beyond their duty by also being supportive of me as I care for my dad. They give me tips, share skill techniques, ask questions about my dad, and are genuinely interested in him as a person and are not just there to get the job done. They have voluntarily started picking up sign language as they have got to know Dad and its made a huge difference in a very difficult situation. I can honestly say that once my dad passes, as well as the enormous pain of losing such an amazing man, I will also miss his wonderful carers! Forever grateful.

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Review from Sally R (Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am two weeks into a six-week emergency care package and I have found the service outstanding. As I understand it, the carers have quite a long journey by public transport, often difficult, but they are all cheerful, willing and helpful. Treal Care UK has got it right - lovely carers and well-trained.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for giving us the opportunity to support you, we at Treal Care UK love what we do and take pride in ensuring our clients receive the best care possible because we truly and really care.
Wishing you all the best.


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Review from Sarah O (Daughter-in-law of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When our time started with Treal Care UK, we had problems with carers arriving not suitable for the service we required, palliative care, but once a dedicated carer started with us, he was amazing. The carer took time with not only our father but also his wife and was even supporting on the day he died.
It's a shame Treal Care then sent a service user form and a letter to my father-in-law after he passed away. The carers are great, the office staff not so.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for your feedback and we are glad that you are eventually happy and satisfied with the service provided which is actually what we stand for. Furthermore, the service user form addressed to the deceased is just a standard format to get feedback not from the deceased but from the next of kin or any family member at the said address who has been part of the service all along and is able to comment on the service which is a way to get the honest feedback in order for us to be able to improve if need be.
We wish you and the entire family all the best and we will keep on providing the best care possible to all our clients because we truly and really care.


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Review from Tanya G (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely grateful for the care and consideration that the care team are giving my Dad. They have all been respectful, and helpful. It's a relief to know that he is getting looked after so well during his end of life. When they are seeing dad they speak softly to him and gently when handling
him. Always telling him what is happening, regardless of whether he is aware or not. One of the care team always has the foresight to make sure that as a family we are ok too. He is very attentive and shares our concerns when they arise.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

We appreciate the opportunity given to us to provide care to your loved one with a passion and touch of excellence because we truly and really care.
Wishing you and the entire family all the best


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Review from A B (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care we are receiving is first-class/outstanding. The carers are always helpful and friendly and will always ask after other family members. If we have any concerns they are always prompt in their response and will do their very best to support us.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity given to us to give the best support to your loved ones and ensure care is delivered the way it should be because we truly and really care. Wishing you all the best


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Review from S L (Wife of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care since October and are so thankful for this service. My husband was not expected to live more than 2/3 weeks but he's such a strong fighter and determined not to let his cancer get him.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

The entire Treal Care team appreciate the opportunity given to us to work alongside you and your husband in achieving his goal of staying longer than the prognosis.
Wishing you all the best.


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Review from M M (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful to all members of the Treal Care UK team who looked after our father very well. They showed kindness and compassion to him and the family. They were courteous and efficient. We will always be grateful for the care they gave him which allowed him to stay in his own home until he
died peacefully and with dignity last week.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for giving us the opportunity to support your loved one and to provide care, the way it should be.
Wishing you and the family all the best.


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Review from Terri P (Wife of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very respectful and kind. Treated my husband with dignity.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for giving us the support needed to provide quality care for your loved one. Wishing you all the best. We Truly and Really care.


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Review from Carly W (Granddaughter of Client) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treal provided care for my grandmother upon her release from the hospital, where she was discharged bedbound and on end-of-life care. Treal provided food, and any personal care needs taken care of. I felt that the care given to my loved one was exceptional and felt at ease having the carers look after
her. The carers were friendly, attentive and professional. I found the office staff also incredible, and any issues which arose were quickly taken care of professionally and empathetically.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity given to us to support your loved one and for your cooperation with the team to enable us to provide the best care which is what we stand for. Wishing you all the best.


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Review from Edna B (Client) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very good! They do everything I want. They come in and use the key safe, they know where everything is and they make me feel very comfortable. Our case worker is very lovely and we can call her if we need anything, regarding our care package.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity you have given us to deliver care the way it is meant to be. As an organisation, we promise to continue to give our best.


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Review from M W (Wife of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Treal Care. They were absolutely tremendous with all the help they gave me for my late husband. In fact, they became part of my family, and without their help, I could not have managed.
So a great big thank you to everybody.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

A big thank you for giving us the opportunity to join you in providing the best care possible for your late husband. As a team, we wish you all the best as we continue to give the best care possible to all our assigned clients.


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Review from S R (Client) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers. They always treat you with dignity and respect. They are also willing to talk to you about any concerns and are open and honest in their responses. A very good care service.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for giving us the opportunity to provide care the right way it should be, given
we really and truly care.


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Review from Nicola M (Daughter of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all lovely. They treated my mum with love and dignity. Lovely souls working here. Thank you.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity given to us to support your Mum and provide her with care the way it should be. We truly and really care. Wishing you all the best.


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Review from Nishit P (Son of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic level of care. Very reliable, punctual and a great team of individuals who took wonderful care of my mother for twenty weeks. 10/10 - brilliant.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity given to us to support the family during the hard times. Wishing you all the best. We truly and really care.


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Review from John H (Son of Client) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Treal Carers very good, reliable and hard-working with their treatment towards my father.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for the opportunity given to us to provide care in the way it should be. Wishing you all the best. We truly and really care.


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Review from Pauline A (Wife of Client) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was being treated for a very aggressive and rapidly spreading cancer. The care was palliative. His condition deteriorated daily and he was in a great deal of pain, gradually losing the use of his legs, then arms etc. He became incontinent and was unable to move. Without the help of the carers
who came four times a day, we would have been lost. They were invariably kind, considerate, cheerful and hard-working. Thank you so much. I only wish they hadn't had to rely on public transport.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for giving us the opportunity and the support needed to care for your husband. Wishing you all the best.


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Review from Pamela C (Daughter of Client) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by the exceptional staff at Treal Care. They provided an excellent service, which was so personal and met every need that my mum and our family required at a very difficult time in her and our lives. I want to thank everyone for listening and supporting our family with any concerns
and questions that we had. I wouldn't hesitate to recommend their service, thank you.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for giving us the opportunity and working alongside us to enable us to give a quality service for your Mum. Without your support, this would not have been possible.
Wishing you and the family all the best.


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Review from Mel B (Daughter of Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very rude. Neglected my mum who has Huntingdon's (limited mobility). The staff in the office are very very rude. The carer failed to leave lunch for my mum and the manager was dismissive and unsympathetic. Very rude and unprofessional. I have cancelled contracts as I was using them at least twice a
week. The manager also accused me of lying, suggesting the carer had left food which is even more concerning as a company. I have complained about meds being left on the floor where they weren’t given to my mum properly, and carers sent on the wrong day. There is only one decent carer if you are fortunate to have her, but if you value your loved ones then do not use.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

It is so unfortunate that you feel this way regarding the service that you have received from us. This is not what we stand for as an organisation, which can be evidenced from the feedback from several other service users.
We have offered and was ready to work with you just to prove that we truly and really care and to correct the impression you have about the company, but unfortunately, we were not allowed to give the best quality care that we stand for and to correct the impression you have about the company.
Treal care promised and as can be evidenced from all other feedback/reviews to not just be another care company but one borne out of a passion to give the best possible quality care to all our service users, which can only be made possible with the cooperation of their relatives and family, as this cannot be achieved without them working alongside with us to ensure we are able to deliver what we promised.
Wishing you the best.


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Review from Amanda C (Daughter of Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express our gratitude to Treal Care enough.
The carers were amazing. Just the right combination of kindness, professionalism, and humor. My dad felt so comfortable and confident with every single carer who came in to take care of him. They were above and beyond all expectations.
I would recommend
Treal Care without hesitation.
We will never forget how they made a very difficult time for our family a little easier.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for this beautiful commendation it made us to go extra mile for the Vulnerable that we support, however, this would not have been possible without your support and cooperation with our team.
Wishing you all the best

We truly and really care


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Review from P L (Daughter of Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only had the pleasure of these carers for a short while but found them very caring.
Their uniforms were exceptionally clean and carers impeccable.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the Commendation, It is a great pleasure to work with you for this short time and wishing you all the best.

We truly and really care


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Treal Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Treal Care UK Ltd is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Treal Care UK Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Treal Care UK Ltd

What Type of Services does Treal Care UK Ltd offer?

Treal Care UK Ltd offers Home Care.

How many Carers does Treal Care UK Ltd employ?

Treal Care UK Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Treal Care UK Ltd to verify any information. View our terms and conditions. Treal Care UK Ltd has a Basic Service – more info.