Treal Care UK Ltd

20-22 North Street, Hornchurch RM11 1QX
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8.5 51 Reviews
  • Treal Care UK Ltd, Hornchurch
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Care Provided by Treal Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Treal Care UK Ltd
  • Person in charge
  • Adejoke Fagbenro (Manager)

Funding & Fees Guide for Treal Care UK Ltd

  • Prices

  • Please contact for more details
Are you the Owner/Manager of Treal Care UK Ltd? View your Advertising Options

Treal Care UK Ltd Reviews (51)

Total of 51, showing 21-40
8.5

Treal Care UK Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Treal Care UK Ltd has 51 reviews.

Overall Experience

  • 42
  • 8
  • 0
  • 0
  • 1

Date Published

51
0
1
2
49

Review from Joanne S (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank you enough. The care and respect you showed our mum was amazing. You treated her like a queen, and we couldn't have asked for more. You treated her with such dignity in the last days of her life. We will be forever grateful.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for the opportunity given to our team to provide care in the way it's meant to be given.


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Review from J R (Wife of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the quality of care given to my husband. He kept his dignity, which was important to him. He was treated with respect and kindness. I was also treated with respect and consideration. I've had dealings in the past with carers for other relatives and found these young men to be the best.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for the opportunity given to us to care for your loved one, wishing you all the best.


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Review from Heather C (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely agency. We were all (my mum and our family) treated with the utmost respect by everyone from the agency. The care staff were knowledgeable, capable, and treated our mum with love and care, and really knew their jobs. They were lovely people, friendly, and treated our mum like a queen. We were
lucky enough to have some continuity with which carers came too, which made things easier. If your loved one needs support and/or personal care (our mum was end of life, although initially, we were expecting her to recover) then I would definitely recommend them.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks, Heather, for the opportunity given to us to support your Mum.
At Treal Care, we are a team that really and truly care.


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Review from Michael D (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was reassured by the level of service provided by Treal. My mother, who was elderly and bed-bound, was always treated with dignity and respect by the carers who came in four times a day. They always tried to engage with her in a comforting way so that she remained calm and peaceful. They were punctual,
always wore appropriate protective equipment and left Mum comfortable and stable. The carers gave her fluids and food when she was able to take them.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

We appreciate the opportunity given to us to support your Mum and provide care in an excellent way, as this is what we stand for.
Wishing you all the best.


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Review from Julie D (Daughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of the Treal team who looked after my mother was efficient, professional, compassionate and kind. Mum adored each and every one of them and I cannot recommend this team highly enough. Truly wonderful people and excellent service. Thank you.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity to provide care the way it should be.
Wishing you all the best.


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Review from L B (Niece of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the gentlemen carers showed empathy and understanding to the whole family. During the 6 days; they provided palliative care to my uncle, they were always kind and considerate and completely professional. Nothing was too much trouble, and they were an absolute godsend. Thank you so much.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Thanks for the opportunity and the support you and the family gave to team Treal to provide care the way it should be.


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Review from G J (Daughter-in-law of Client) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To say that we have been impressed by the professionalism and level of service is an understatement! As our Mum's health deteriorated, she required additional care, often at very short notice, which the agency was always able to provide. Not only did we receive a consistently high level of support from
very competent carers, but the agency's administrators were only a phone call away should we require additional support. We feel very lucky that Mum received such exemplary care from a very capable team, who she considered friends, and who were 100% reliable.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks, Ginette, yourself and the family has been a great support to our team making it possible for us to deliver outstanding care to our lovely mum.
Wishing you all the best.


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Review from D G (Son of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family were incredibly impressed with the devotion and quality of the entire team. The team were pro-active and made the lives of my family so much easier.
Carers like this are truly inspirational.

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Review from T L (Wife of Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the two guys who looked after my husband highly enough. They were brilliant in every respect.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Many thanks for giving us the opportunity to provide care the way it should be. We truly care and this is all we do. Wishing you all the best, Tina.


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Review from C C (Son of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This company were excellent.
Their staff were always excellent with my mum and made her last 3 months much more tolerable. Mum saw them as more than carers.

Reply from Adejoke Fagbenro, Registered Manager at Treal Care UK Ltd

Treal Care is delighted to make a difference with our quality of service to your Mum during her last months. We wish you and the family all the best.


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Review from Julie L (Wife of Client) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with respect and dignity throughout his last 4 weeks of life. The staff went above and beyond in ensuring his high-quality care. They were careful when handling his fragile body. Friendly faces and conversation greeted my husband on each visit by the staff, who followed his wishes
and managed the changing situation appropriately. My husband was in safe, caring hands due to the knowledge and experience of the carers and management. A service greatly appreciated at such a difficult time. Thank you.

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Review from C H (Wife of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very professional, patient and courteous. Wore corporate clothing. Very aware of cross-contamination and wore correct protective clothing, They were very sympathetic to my needs and treated my husband with due care and respect.

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Review from S W (Daughter of Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were extremely grateful to all the staff at Treal for their care and support for all of us during the last few months of our Mum's life.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks for the review Susan, it has been a great opportunity for us to look after your Mum.
Wishing you all the best.


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Review from M C (Daughter of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care given to my mother. They always treated her with dignity and respect. Although she had dementia they always spoke to her and not at her, even though she was unlikely to have understood.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many Thanks, it has been a Great Pleasure working with you while supporting your mum.
We are ever so grateful for the opportunity given to the Treal Team to look after your mum, and we are all wishing you and the family all the best.


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Review from Michael N (Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers working at Treal Care are wonderful, genuine and compassionate individuals who provide care at the highest level. I cannot stress that enough. My dad was confined to his bed when the carers from this company were introduced to us. The main carer for my dad was a warm, gentle, family man with
humility and the utmost integrity who we got to know on a personal level as a family friend. My dad has since passed away but we know we couldn’t have got through this sad time as a family without the support of Treal Care and the efforts of all their staff. Thank you.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks for the support which makes it easy for us to do what we know best how to do. Treal Team would not have been able to give our best if not for your cooperation in making this possible. Wishing you all the best.


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Review from B R (Son of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank these people enough! Their care and support they gave my Mum and family was outstanding. They did everything they could to make my Mum comfortable in the last months of her life. Nothing was too much for them to do!

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many thanks for your support while looking after your Mum. Treal Care truly and really cares and this cannot be made possible in this case without your cooperation.
Wishing you and the Family all the Best.


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Review from L M (Daughter of Client) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had the carers from 17th May until 9th August when my father passed away. All the carers were professional, caring and friendly. If I wanted them to alter their times if I was going to take my Dad out, then it was no bother. Any issues we had were sorted out immediately by the Manager.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks Linda, and it has been a pleasure working with you and the family to look after your Father. Wishing you all the Best.


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Review from Jacqueline F (Daughter of Client) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's main carer was excellent. Carers which came when main not available very good. Only one carer did the absulute minimum which let the team down.

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Review from Natalie B (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our Mum received went beyond our expectations, the carers were always caring, considerate, enthusiastic, committed and honest. They totally understood Mum's needs, never making her feel awkward or embarrassed in any situation. As a family we felt completely safe and secure in their hands.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks, Natalie, the Team at Treal Care appreciate all your support and encouragement while working with your Mum.
Wishing you and the family all the best.


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Review from Debbie H (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such happy, cheerful and caring people. I cannot recommend them enough for the wonderful care given to our Dad in his last months. Dad always had a smile and a laugh with them. Excellent service all round. Please thank the carers for being so kind and caring. Truly wonderful men.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many Thanks, Debbie, for the feedback, it is a great pleasure working with the family.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Treal Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Treal Care UK Ltd is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Treal Care UK Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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