Treal Care UK Ltd

20-22 North Street, Hornchurch RM11 1QX
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8.5 51 Reviews
  • Treal Care UK Ltd, Hornchurch
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Care Provided by Treal Care UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Treal Care UK Ltd
  • Person in charge
  • Adejoke Fagbenro (Manager)

Funding & Fees Guide for Treal Care UK Ltd

  • Prices

  • Please contact for more details
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Treal Care UK Ltd Reviews (51)

Total of 51, showing 41-51
8.5

Treal Care UK Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Treal Care UK Ltd has 51 reviews.

Overall Experience

  • 42
  • 8
  • 0
  • 0
  • 1

Date Published

51
0
1
2
49

Review from Margaretta B (Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well pleased with the service given to me by Treal Care. They are passionate about what they do and can say their service is excellent. I cannot ask for anything better. My commendation especially goes to the manager and one other member of staff.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many Thanks for giving us the opportunity to give the best.
We are a team who truly and really cares and will always provide the best care possible once given the opportunity.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had 3 lads looking after me and I could not have wished for anything better (fantastic).

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks for the opportunity given to Treal Care to provide quality care, which is what we know best to do. Wishing you all the best.


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Treated with Dignity

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Review from Brian A R (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service you gave to my wife was outstanding. I could not have wished for a better team, so kind and caring. Thank you all, you were wonderful.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many thanks for the opportunity to give our best as we are a team that really and truly care.


Wishing you all the best.


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Treated with Dignity

Value for Money

Review from J T (Wife of Client) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with your care was really lovely, they were very gentle with my husband and I appreciated everything they did for him. I can't thank you enough.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many thanks for your review. Treal Care team appreciate the opportunity for us to provide and deliver care the way it ought to be


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Management

Treated with Dignity

Value for Money

Review from H R (Daughter of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the standard of care provided was very high. My review is somewhat affected by my experience with one carer who I do not believe is representative of an otherwise high standard of care.

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Management

Treated with Dignity

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Review from Gill H (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treal provided an excellent service, made my Mum and the family feel very safe, secure and in good hands. They were friendly and very professional. Two in particular really became part of the family and Mum always had a smile when they came. I thank you from the bottom of my heart. Thank you Treal for
making my Mum's last weeks as happy as they could be.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many Thanks, Gill for recognising and appreciating the quality care that we provide.
It is a pleasure working with you and the Family and we wish you all the best, as we continue to provide this excellent service to all clients because WE Truly and Really care.


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Management

Treated with Dignity

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Review from Keith F (Husband of Client) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff were excellent. Cannot be faulted. My wife has stage 4 cancer and was very comfortable with all the staff that attended. The staff listened to her requests and dealt with her every need. Great service and would recommend to everyone.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many thanks for the review. At Treal Care we continue to provide quality service to all our clients in line with the vision of the organisation. We Really and Truly care


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Treated with Dignity

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Review from E C (Wife of Client) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly.

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Review from T L (Son of Client) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, thank you for everything that you did for my father and our family.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Many Thanks for your Commendation Tony. The Team at Treal care appreciate the opportunity Giving us to support your father and also thank you for the support you and the other family member offered, which has enabled us to prove that we Truly and Really care.


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Treated with Dignity

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Review from Claire B (Daughter of Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was very good. A great support to me and my family at such a difficult time.

Reply from Adejoke Fagbenro at Treal Care UK Ltd

Thanks for your commendation, Claire. We truly and really care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had care since February after becoming incontinent so since then he has had Treal Care UK Ltd. I feel they have been the best, in regard to dignity and care and support. I cannot complain.

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Management

Treated with Dignity

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Treal Care UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Treal Care UK Ltd is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Treal Care UK Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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