Caremark Lewisham

Office 110, 3 Stanton Way, London SE26 5FU
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8.4 6 Reviews
  • Caremark Lewisham, London
Caremark Lewisham provides professional and effective care to support individuals in their own homes.

Person-centred care is offered to older people to help them live their lives as well as possible. Staff respect the dignity of the individual and communicate any major care decisions to the client and their families.

Care packages are put together by an experienced care team, who are carefully vetted and CRB checked before being offered extensive training.

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Care Provided by Caremark Lewisham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Sonja Richards (Manager)

Funding & Fees Guide for Caremark Lewisham

  • Prices

  • Monday-Sunday half an Hour £16, 1 Hour £25.50.


    Bank Holidays half an Hour £32, 1 Hour £51.

Caremark Lewisham Reviews (6)

8.4

Caremark Lewisham has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Caremark Lewisham has 6 reviews.

Overall Experience

  • 4
  • 1
  • 1
  • 0
  • 0

Date Published

6
0
2
2
4

Review from P T (Son-in-law of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, I found using your company simple, efficient, and cautious at all times. It enabled us to have a long-awaited short break without having to worry about my Mother-in-law whilst we were away. Our list of requirements was followed to the full, therefore, ensuring her continuous needs
were met in the absence of my wife. I would have no hesitation in using this company again and I would certainly have no qualms in recommending these services to anyone.

Reply from Halima Duru, Director at Caremark Lewisham

Thank you very much for your kind words, it has been a pleasure caring for your loved one.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eddie B (Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark cared for me when I was coming out of the hospital, their care workers were patient and reliable. The caring staff helped me find my independence whilst giving me the support I required. Overall, their services were amazing, and I would highly recommend them to anyone requiring care.

Reply from Halima Duru, Director at Caremark Lewisham

Many thanks for your kind words; it is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I M (Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and grateful to all who come here to help me. After my shower and dress, I feel I can face the rest of the day. Thank you all so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emelike N (Son of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

On a few important issues, I would say I'm happy with the service but at the same time due to inconsistencies in other areas I will say the service given to my mother is okay with a massive room for improvement. Management is efficient but some carers should not be carers due to lack of initiative and
laziness. Overall standard I would prefer to state is between poor and satisfactory but I feel it would be unfair to say as there has been a few positives and more recent improvements. Well done to the management for dealing with certain difficult matters highlighted and taking improvement ideas onboard.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer S (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service provided. Friendly staff who clearly care about doing a good job. Excellent time keeping and value for money.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anna B (Daughter of Client) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally cannot speak highly enough about the quality of care we get from Caremark (Lewisham) on a daily basis during their home care visits. They show professionalism and sensitivity at all times. The management within the office is outstanding and I have been helped and supported on a number of
occasions when my mother has needed extra care at very short notice. They have never let me down and have gone out of their way to satisfy my request and always provide the support and care that we depended upon.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Caremark Lewisham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Caremark Lewisham is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Lewisham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Caremark Lewisham

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Meet the Team (2)

Halima

Halima Duru

Job Title: Director

Joined: 2018

I have first-hand experience caring for my elderly foster mother and understand the importance of supporting people who choose to remain living in their own home.


Cherrelle

Cherrelle Walter

Job Title: Care Manager

Joined: 2022

With several years of care experience. Along with a wealth of understanding and knowledge of the care sector.


Frequently Asked Questions about Caremark Lewisham

What Type of Services does Caremark Lewisham offer?

Caremark Lewisham offers Home Care.

How many Carers does Caremark Lewisham employ?

Caremark Lewisham employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Lewisham to verify any information. View our terms and conditions. Caremark Lewisham has a Platinum Service – more info.