Gemini Exclusive Care Mansfield

38 Chesterfield Road South, Mansfield NG19 7AD
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7.0 1 Review
  • Gemini Exclusive Care Mansfield, Mansfield
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Care Provided by Gemini Exclusive Care Mansfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Nicola Lovett (Manager)
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Gemini Exclusive Care Mansfield Reviews (1)

7.0

Gemini Exclusive Care Mansfield has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Gemini Exclusive Care Mansfield has 1 review.

Overall Experience

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  • 1
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Date Published

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Review from Mike L (Husband of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having needed the services of Gemini Care for my late wife since December 2023 to date I found the staff were polite, punctual and cared for my late wife satisfactorily with the exception of the carers language that was, as an Octogenarian myself, somewhat difficult to hear and understand, and had a
variety of ways to administer medication, especially as the client was suffering from Advanced Dementia and would not always understand the carer's instructions. Nevertheless the care and comfort given to my late wife was useful and mostly appropriate but sometimes lacked the 'softness' one affords to their love ones.
My sincere thanks for the service given and especially to two staff members who were a delight to have in our home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Gemini Exclusive Care Mansfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Gemini Exclusive Care Mansfield is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Gemini Exclusive Care Mansfield is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Gemini Exclusive Care Mansfield

What Type of Services does Gemini Exclusive Care Mansfield offer?

Gemini Exclusive Care Mansfield offers Home Care.

How many Carers does Gemini Exclusive Care Mansfield employ?

Gemini Exclusive Care Mansfield employs 1 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gemini Exclusive Care Mansfield to verify any information. View our terms and conditions. Gemini Exclusive Care Mansfield has a Basic Service – more info.