Solace Care Solutions

20 Julie Avenue, Heanor DE75 7HW
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14 Reviews
  • Solace Care Solutions, Heanor
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Care Provided by Solace Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Solace Care Solutions Ltd

Funding & Fees Guide for Solace Care Solutions

  • Prices

  • £18.95 per hour
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Solace Care Solutions Reviews (14)

Over all time Solace Care Solutions has 14 reviews.

Overall Experience

  • 9
  • 5
  • 0
  • 0
  • 0

Date Published

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14

Review from D H (Brother of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Solace has a great care and support team. Staff and management take pride in the work they do. My brother's care has never been better, and our family no longer worry about him daily, thanks to this great service provider and their staff.

Reply from Milisha Crawford-Truscott, Care Manager at Solace Care Solutions

Many thanks for your kind thoughts. We are proud to be at your service.


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Review from Marva H (Wife of Client) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Solace Care Solutions staff are very friendly and quick to help. They listen and they make you feel important. My husbands care needs are always met to a very high standard. They are easy to reach anytime and give plenty of notification if they are running late.

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Review from Christine C (Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Solace Care staff are great.

Reply from Milisha Crawford-Truscott, Care Manager at Solace Care Solutions

Thank you for your honest rating.
Best wishes.


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Review from M W (Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and easy to talk to. They are very helpful and caring.

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Review from Betty D (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having a wonderful time with my carers. They are always cheerful and also they ask if I need anything more doing, whilst they help me with my toiletries. I can't praise them enough. It amazes me where they get their energy from.

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Review from Elizabeth T (Friend of Client) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, very organized and well managed agency.
The staff is very dedicated, friendly, knowledgeable and responsive and ready to help when asked to do so. The care they give is top-notch and second to none. Very caring, loving ...Amazing service and amazing staff can't ask for better than this.
I highly
recommend this agency as they take care of our elders at their utmost best! The physically challenged and convalescent patients are treated with respect, they make you feel comfortable.

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Review from Eva (Friend of Client) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend's nan received excellent care from Solace Care staff, the best care she had received since she became ill. Whenever we visit her, she expresses how happy she's been with the care she receives from the kind and friendly staff. Well done Solace Care Solutions.

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Review from Kevin M (Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend. Top class service at all times, from staff to management. They know exactly what they are doing.

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Review from A S (Daughter of Client) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my mother. Extra help provided at short notice due to a family emergency.

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Review from Helen A (Daughter of Client) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this care agency. Very professional and caring. I would definitely recommend to others requiring home care.

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Review from Carol C (Daughter of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people helping us care for our mum are very good at what they do. They are very supportive of us all as a family especially our mum. They are amazing to work with.

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Review from N B (Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be cared for by Solace Care Solutions.

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Review from A B (Daughter of Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good standard of care. Keen to satisfy all of the client's needs. Good communication with family to ensure consistency of care.

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Review from H S (Husband of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service. Both practical and time-wise. When a time was agreed my carer stuck to it and was always on time and was always willing to go that little extra.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Solace Care Solutions

What Type of Services does Solace Care Solutions offer?

Solace Care Solutions offers Home Care.

How many Carers does Solace Care Solutions employ?

Solace Care Solutions employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Solace Care Solutions to verify any information. View our terms and conditions. Solace Care Solutions has a Basic Service – more info.