Acacia Homecare Stockport & Manchester

First Floor, Block A, Hilton House, Lord Street, Stockport SK1 3NA
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9.8 22 Reviews
  • Acacia Homecare Stockport & Manchester, Stockport
At Acacia Homecare, they are here to keep you as independent as possible at home with the personalised support you may require. They cover Stockport and surrounding areas.

Visits from 30 minutes through to live in care. From housekeeping to support with washing and dressing, medication and personal care, Acacia can provide a service to keep you in your own home.

Their vision is simple: They just want to be there to help you do the things that you want to do.

The team of home care assistants are carefully selected and trained to ensure they can meet your needs safely and compassionately. They have a strong management team to ensure your care runs smoothly and so you can pick up the phone if you have any questions or worries at all.

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Care Provided by Acacia Homecare Stockport & Manchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Stone (Director)

Funding & Fees Guide for Acacia Homecare Stockport & Manchester

  • Prices

  • Prices from £22.58
    Live in 24 hour Care from £1400 per week

  • Visits from 30 minutes upwards. We have no minimum booking.

Acacia Homecare Stockport & Manchester Reviews (22)

Total of 22, showing 1-20
9.8

Acacia Homecare Stockport & Manchester has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years. Over all time Acacia Homecare Stockport & Manchester has 22 reviews.

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Review from Steph W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who has helped our dad with the care he needs, has done so with genuine compassion and care. When we call the office, nothing is too much trouble and they sort out whatever we need very quickly. All of the other carers have been wonderful and our dad has really enjoyed their company. We even
needed 24 hour live in care are one point, and the carer who did this went above and beyond. We will always be very grateful to her. It's a really great company and I'm so pleased we found them to help our dad, who deserves the best care. Thank you to everyone at Acacia.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, its really good to hear how well your Dad has been cared for!


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Review from Michele W (Daughter of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service Acacia has provided. They are always on time and have provided an excellent level of care for my mum. We would not hesitate to recommend them.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your lovely review. We are very pleased to hear how well we are looking after your Mum!


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Review from P F (Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service and lovely carers. The only problem couldn't always keep to time within 15 minutes. It would have helped for me to have a phone call, instead of me ringing the office. I realise some calls take longer.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review and we will look at your constructive feedback regarding the times and communication. Kind Regards.


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Review from M C (Wife of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving care from this company for nearly six years. They are a very caring company and everyone does their best to meet our needs. Any problems are quickly dealt with, the management is very approachable. The carers do their work with patience and good humour.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, we are very pleased to hear how happy you are!


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Review from Christine M (Daughter of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Home Care have been looking after our dad who has dementia for a few weeks of June and July up to now. What an amazing group of people. Office staff are caring and efficient and are really very helpful, nothing is too much trouble. The carers are some of the most lovely and caring people we have
ever met. They talk to Dad, laugh with him, make him feel so comfortable, and talk to us and help us in so many ways. We feel like so much pressure has been taken off our shoulders when they are at the house.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, it is good to hear how great the team has been!


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Review from Andrew S (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and I am very happy with Acacia Homecare. They are very approachable and do genuinely listen and do their very best to accommodate me and my mum's needs. I use Acacia for regular respite breaks and Acacia carers give me peace of mind when I am away, as I know that my mum is being
well looked after.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, we really appreciate it and is it great to hear how happy you are.


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Review from Mary W (Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to all the Acacia team for the kind, professional care they provide for my Mum.
I wouldn't hesitate to recommend them to anyone seeking care services for their loved ones.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review! It is always a pleasure for us to support your Mum, we are pleased you are happy with our service.


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Review from Peter T (Son of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so glad we found Acacia Homecare. It’s our first experience of care provision in my father's home and I was worried as he can be a proud and stubborn person at times.
Acacia were careful to understand my Dad’s needs, reassure him, and have delivered superbly on all of their promises. The carers
are first class - polite, considerate, assertive where need be and overall a great comfort to my father, who has struck up a couple of really nice friendships amongst them.
Communications are straightforward with the team. What a great business - would recommend it without caveat.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review. It is good to hear how well everything is going with your father’s care.


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Review from L R (Daughter of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Acacia for over 2 years now. Always approachable, empathetic, quick to help and respond to questions and needs.
When visits are not going well, they have listened and addressed the issues. All carers arrive around the time they are allocated. Some, most use their initiative and do extra
to help.
They communicate well on the app, sometimes I feel not between themselves. Sometimes if messages had been read, it would reduce some of the work at the next call.
I have great trust in the carers and appreciate all they do, as my mum can be seen to be less appreciative at times.
I feel I have a good relationship with them all and have no worries about them being there.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your lovely review. The feedback is very useful and constructive, so we can look to improve where required.


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Review from Tracy M (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Homecare have been supporting my elderly mum for just over a year now and have been a massive support in helping her live independently following her being ill and having reduced mobility. The carers are all so patient, kind and attentive. They use an app to update their visits and communicate
with myself when needed. It is so useful. The team are flexible and happy to accommodate any change of circumstances. My Mum has got to know many of the carers well and enjoys her chats and catch-ups with them during their care visits.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review! It is a pleasure supporting your Mum, it's good to hear how pleased you are.


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Review from M S (Son of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Acacia Homecare team have been looking after my elderly father since January 2021. The standard of care provided is excellent and my Dad is always treated with respect. The service provided has been flexible throughout this time reflecting my Dad's needs and capability. Acacia remain flexible in
this regard which is a great comfort. Nothing is too much trouble for the carers, including shopping when this was needed, and if they have any concerns about him, they always let me know. Despite the difficulties throughout COVID-19 times Acacia always managed to provide carer visits and support. My Dad's well-being is extremely important and I trust the Acacia team to look after him. There is always someone available at the office to speak to if necessary. I have nothing but compliments for their service which is very well organised and managed.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review and we are very pleased to hear how happy you are with the support for your Dad!


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Review from Charles O (Father of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Acacia Homecare started to provide personal care for my son and respite for myself and my wife we simply have not looked back. From the company owner to the caregivers, the administration and office staff who have all been incredibly professional and shown sensitivity and understanding towards
our family needs and have made all of our lives much more manageable in somewhat difficult circumstances. We cannot speak highly enough of the overall package that Acacia Homecare have provided.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review! It is so good to hear how great the team have been and how much it has helped you all.


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Review from W D (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia's service is always excellent. The care workers are excellent. They do everything I request efficiently. Very friendly and helpful in every way. Happy with the service.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review! We are very pleased that you are happy with our service.


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Review from Mandy T (Daughter-in-law of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care given to our mother (in-law) not just last month but since we employed their care. They assist mother with washing and help her prepare her food when required as well as doing little chores for her. Mother enjoys her little chats with the carers too. Thank you
all.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you for your review! Very pleased to hear you are happy with the care given to your mother in law. We really appreciate you submitting the review.


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Review from Ruth T (Wife of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Acacia since August 2021 to provide companionship care for my husband. I am very pleased with the care received and my husband appreciates having the company of a man whilst I am out. The service has enabled me to go out for longer periods of time so that I can get some social life
and meet friends confident that my husband will feel safe and has someone to make sure he has something to eat and drink. I have found the management responsive to my requests for a carer, which are currently “as and when required” rather than on a regular basis. I also appreciate that this company is experienced in understanding clients’ needs and those of their relatives. They provide the same carer when possible and this continuity gives me additional confidence that my husband will feel comfortable with someone else in the house.

Reply from Amy Stone, Director at Acacia Homecare Stockport & Manchester

Thank you so much for your review, Ruth. It is great to hear how much our service has helped you and your husband and we are pleased to hear the continuity of care is good as well. We really appreciate this feedback!


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Review from Janet (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad began to need care we had to act fast. I contacted three companies and Acacia were not only the only one to respond straightaway, but also their reply was personal to my situation. When others did respond it was with a very generic reply. The staff at Acacia put my mind at rest very quickly
as they were easy to talk to, returned messages promptly, and really listened to all our needs. The assessment meeting was very easy and quick to set up, was very thorough and really reassuring and helpful. After this care began almost immediately. My Dad was very happy with all the carers he met. When care is needed for an elderly relative it is a very stressful time and there are so many unknowns, especially for first-time users of carers. The staff at Acacia could not have been more helpful. We felt that Dad was safe, well looked after, and that the care he received could be totally tailored to his needs. I can't thank everyone there enough for all the help they gave our family.

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Review from Kathy Q (Daughter of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say how pleased we are with Acacia Homecare Stockport & Manchester.
After a bad care experience, we were very wary when we decided to look at alternative agencies but we were very fortunate to be recommended Acacia Stockport.
From the start, Acacia have been professional and understanding
of our situation and were able to help us out at very short notice. They assured us the level of care my father would receive would be very different and it certainly has been!
What a breath of fresh air the staff are, the carers are experienced, kind, understanding and extremely patient. Dad is always spoken to with respect, good humour and he looks forward to their visits.
Acacia try to keep to the same small group of staff where possible and the rota is sent out in advance which my dad loves as he knows who to expect and when. Communication has also been great, with any queries we raise receiving a timely response, and any small issues are smoothed out quickly. We highly recommend Acacia.

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Review from Janet B (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director and her team have provided efficient, safe and friendly night-care of my frail and elderly mother since her discharge from hospital following a fall in October 2019. This continued until March 2020 when it was necessary to suspend care due to Covid-19. Mum really looked forward to the carers'
visits and considered them her friends. The fact that it was the same staff who regularly cared for her really mattered. I can't praise them highly enough and will be resuming normal business as soon as safely possible.

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Review from Nancy P (Daughter of Client) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Acacia Homecare team have been looking after my elderly father since July 2019 and I can honestly say that I don't know what I would do without them. The standard of care provided is excellent and my Dad is always treated with kindness and respect. The carers take time to talk to him and sing with
him, which he loves! Nothing is too much trouble for the carers and if they have any concerns about him, they always let me know. We are currently in the difficult COVID-19 situation and the team wear PPE at all times when visiting him and they take great care to follow official guidelines. My Dad's well-being is extremely important to me and I completely trust the Acacia team to look after him.
There is always someone available at the office to speak to if necessary - I have no complaints at all, only compliments for a great service which is very well run and managed.

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Review from Fiona B (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A consistently high level of care has been given throughout a difficult time during lockdown. My father’s care has enabled him to live safely in his home with daily contact from the team of carers who show respect to my father at all times. They always appear to know him and his needs well. At this
time the team have overcome the difficulties of communicating with him whilst fully covered up with PPE and are cheerful when making visits. Thank you for going that extra mile!

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Acacia Homecare Stockport & Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Acacia Homecare Stockport & Manchester is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acacia Homecare Stockport & Manchester is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Amy

Amy Stone

Job Title: Director

Joined: 2018

I opened Acacia Homecare in 2018 and my many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. As a family we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own home. I have worked in the home care sector for over 20 years as registered manager and operations director and was finally able to open my own company.


Debbie

Debbie Milne

Job Title: HR Manager

Joined: 2023

Debbie has been with the company since March 2023, initially as a carer. Her wealth of HR experience, however, made her a perfect fit for the office team and she joined us as HR Manager in June this year.


Eileen

Eileen Morton

Job Title: Registered Manager

Joined: 2019

Eileen is our Registered care manager and is a great leader for our team while ensuring that customer care is of a very high standard. Eileen has completed her NVQ 5 in Leadership and Management in care and she joined us in July 2019.


Paulina

Paulina Gorka

Job Title: Care Co-ordinator

Joined: 2019

Paulina has worked in care for a few years now and has her QCF level 2. She has progressed within Acacia Homecare to the senior care assistant level and her experience is a real asset to the team. She has now been promoted to Care Coordinator.


Aga

Aga Daraoui

Job Title: Senior Care Assistant

Joined: 2021

Aga has been a carer with us since 2021, and in this short time has started work on her Level 2 NVQ in Health and Social Care, and has been promoted to Senior Care Assistant.


Frequently Asked Questions about Acacia Homecare Stockport & Manchester

What Type of Services does Acacia Homecare Stockport & Manchester offer?

Acacia Homecare Stockport & Manchester offers Home Care.

How many Carers does Acacia Homecare Stockport & Manchester employ?

Acacia Homecare Stockport & Manchester employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acacia Homecare Stockport & Manchester to verify any information. View our terms and conditions. Acacia Homecare Stockport & Manchester has a Platinum Service – more info.