Acacia Homecare Stockport & Manchester

First Floor, Block A, Hilton House, Lord Street, Stockport SK1 3NA
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9.8 22 Reviews
  • Acacia Homecare Stockport & Manchester, Stockport
At Acacia Homecare, they are here to keep you as independent as possible at home with the personalised support you may require. They cover Stockport and surrounding areas.

Visits from 30 minutes through to live in care. From housekeeping to support with washing and dressing, medication and personal care, Acacia can provide a service to keep you in your own home.

Their vision is simple: They just want to be there to help you do the things that you want to do.

The team of home care assistants are carefully selected and trained to ensure they can meet your needs safely and compassionately. They have a strong management team to ensure your care runs smoothly and so you can pick up the phone if you have any questions or worries at all.

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Care Provided by Acacia Homecare Stockport & Manchester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amy Stone (Director)

Funding & Fees Guide for Acacia Homecare Stockport & Manchester

  • Prices

  • Prices from £24.94
    Live in 24 hour Care from £1400 per week

  • Visits from 30 minutes upwards. We have no minimum booking.

Acacia Homecare Stockport & Manchester Reviews (22)

Total of 22, showing 21-22
9.8

Acacia Homecare Stockport & Manchester has a Review Score of 9.8 (9.826) out of 10, based on 9 reviews in the last 2 years. Over all time Acacia Homecare Stockport & Manchester has 22 reviews.

Overall Experience

  • 20
  • 2
  • 0
  • 0
  • 0

Date Published

22
1
5
9
13

Review from John S (Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of being cared for by Acacia has made an enormous difference to our quality of living. The staff are always caring and polite, helpful and considerate, as we would expect. However, we find they are also always willing to go that bit further to make sure we are safe and comfortable.
They are also punctual, something which was always a problem with our previous carer regime staff. Requests for occasional changes from the normal routine have never been a problem. I can honestly say I do not know how we would manage without them. When they arrive it is, to coin a phrase, like a friend dropping in.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally K (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia provides Mum with the very highest standards of care in her own home via four visits a day seven days a week, as we headed into the official covid-19 lockdown period. I entered into complete self-isolation just in case it was needed for me to move in with Mum to provide the care myself, this
precautionary measure was never required, as Acacia staff and managers quickly instigated and adapted to all relevant safety measures required to ensure both Mums safety and that of the carers. The ladies go above and beyond what is expected of them, and they are greatly appreciated by Mum and give us great comfort in knowing her complex care package is in safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Acacia Homecare Stockport & Manchester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Acacia Homecare Stockport & Manchester is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acacia Homecare Stockport & Manchester is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (4)

Amy

Amy Stone

Job Title: Director

Joined: 2018

I opened Acacia Homecare in 2018 and my many years of knowledge and experience in the care industry have helped me understand what it takes to provide the best care. As a family we looked after my Mum at home to the very end and since then I have always had a passion to keep people where they are most comfortable, which for most is in their own home. I have worked in the home care sector for over 20 years as registered manager and operations director and was finally able to open my own company.


Carolyn

Carolyn Jeffery

Job Title: Registered Manager

Joined: 2024

Carolyn joined us in 2024 and has many years of care management experience. She works with a very hands on approach so you are more likely to see her out and about with the team and our customers than in the office! She has a wealth of knowledge and drive to lead the best team.


Debbie

Debbie Milne

Job Title: HR Manager

Joined: 2023

Debbie has been with the company since March 2023, initially as a carer. Her wealth of HR experience, however, made her a perfect fit for the office team and she joined us as HR Manager in June this year.


Paulina

Paulina Gorka

Job Title: Senior Carer

Joined: 2019

Paulina has worked in care for a few years now and has her QCF level 3. She has progressed within Acacia Homecare to the senior care assistant level and her experience is a real asset to the team.


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