Quality First Care Services

Office 14, Consett Innovation Ctr, Ponds Court Business Park, Genesis Way, Consett DH8 5XP
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4 Reviews
  • Quality First Care Services, Consett
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Care Provided by Quality First Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Quality First Care Services Ltd
  • Person in charge
  • Ruth Nwokobia (Manager)
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Quality First Care Services Reviews (4)

Over all time Quality First Care Services has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
0
0
4

Review from Michelle L (Daughter of Client) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mam received during her final days was outstanding. The love and care shown not just towards my mam but to the whole family were amazing.
These girls are angels in disguise, what an amazing job they do.
A massive thank you to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T O (Granddaughter of Client) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the manager and two members of staff in particular, for the outstanding care given to my gran. We needed care for my gran very quickly as she deteriorated. Nothing was any trouble, very professional, caring and gave my gran the utmost respect and kept her dignity at all times. Thank
you from the bottom of my heart. Good luck with your business, you will continue with the exceptional care you provide. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael S (Husband of Client) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used Quality First for my wife who has dementia. The carers were top class, very caring and a pleasure to have them looking after my wife, especially one carer. Then I get an email telling me all caring and sitting services are to stop from the next day, even the carers knew nothing about the service
ending. Management were blaming rising prices and Covid. I blame bad management because a lot of staff left when he appointed a care manager.

Reply from Barrie Mullen, Registered Manager at Quality First Care Services

I am sorry for the way you feel. It was a pleasure to care for your wife as we did and I will ensure the carers know of your kind words. I can assure you that both management and staff continue to work extremely hard to provide a quality service to our clients in an extremely challenging environment both locally and nationally.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter-in-law of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m not normally one for writing reviews but in this case, I really need to. I really want to thank all the team from the bottom of my heart they gave my father-in-law the very best care and at times we’re my absolute rock in what was such a hard time. They are absolutely fantastic each and every one
of them so thank you for everything you did. I will never forget you all and will always be thankful for what you have done for him and me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Quality First Care Services

What Type of Services does Quality First Care Services offer?

Quality First Care Services offers Home Care.

How many Carers does Quality First Care Services employ?

Quality First Care Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality First Care Services to verify any information. View our terms and conditions. Quality First Care Services has a Basic Service – more info.