Expectation Care Ltd

433C Margaret Powell House, Midsummer Boulevard, Milton Keynes MK9 3BN
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9.5 22 Reviews
  • Expectation Care Ltd, Milton Keynes
Expectation Care is a warm and friendly care agency providing high-quality care in and around the Milton Keynes and Buckinghamshire area.

They offer person-centred care services for the elderly and those who are mentally or physically disabled, helping them to remain living independently at home for as long as possible. They aim to offer skilled care to enable service users to achieve their best possible state of health and well-being.

Their goal is to treat all service users and staff with uniqueness, dignity and respect at all times, supporting individual choices and personal decision making as the rights of all service users.
They recognise that people are unique and different in almost all aspects and so are their needs, requirements, preferences, priorities etc. so they endeavour to provide their dedicated staff with the specific training required to meet each service user's needs.

If you have any questions or would like more information or to book a video or at home consultation please do get in touch, the team look forward to talking with you.
Alternatively, please feel free to email with any questions or queries that you may have.

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Care Provided by Expectation Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Expectation Care Ltd
  • Person in charge
  • Charlene Boima (Owner)

Funding & Fees Guide for Expectation Care Ltd

  • Prices

  • Starting from £20.50 per hour.

  • Please feel free to contact us for more information on our prices

Expectation Care Ltd Reviews (22)

Total of 22, showing 1-20
9.5

Expectation Care Ltd has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Expectation Care Ltd has 22 reviews.

Overall Experience

  • 17
  • 5
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Date Published

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Review from S G (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round, from the friendliness and helpfulness of all the carers to their punctuality and flexibility.
Also very good at updating key contact and helping to sort out minor issues.
The whole family, including my mother, has been more than happy with the standard of care she has received
since Expectation Care began their visits.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much SG for your beautiful kind words. We're deeply touched by your thoughtful message and truly appreciate you taking the time to share such heartfelt feedback with us. The loving spirit of your mum makes it so easy for our team to provide great service. Our staff members often mention how interactions with your mother brighten their day and remind them why they chose this line of work in the first place.Please know that we consider it a privilege to be of assistance to your mother, and we look forward to continuing to provide the level of care and attention that she and the family deserve.


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Review from Janet C (Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from coordinator, who was very flexible when I needed last minute care, and again when I had to change arrangements at the last minute.
The carer who attended me was kind and gentle, but also very thorough, professional and efficient. I would recommend to anyone.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much we take pride in our care for our Service Users. We highly esteem care above profit, hence the name Expectation Care because we always aim to exceed our Service User's expectations.


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Review from Gordon S (Son of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are great with my dad, can’t do enough for him whilst here and are very friendly. They each tailor my dad’s changing needs to suit him, never rushing him, allowing him to try and remain semi-independent in his own home.
The team are very good at covering short-notice changes which is amazing.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you so much for your feedback. At Expectation Care, our top priority is striving for excellence and going above and beyond for our service users. We're truly passionate about delivering exceptional care to everyone we serve. Your review means the world to us. If you have any other comments or suggestions, please feel free to reach out anytime at info@expectationcare.co.uk. We're fully committed to making sure all of our service users receive the absolute highest level of care possible. Thanks again for choosing Expectation Care. Richard BoimaProviderinfo@expectationcare.co.uk


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Review from Ann C (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were very happy with the care provided by Expectation Care. The team came to our home initially and took note of my Dad's care requirements and communicating was easy via their app.
Dad was cared for with kindness and respect and the carers were always friendly to all family members if they
were at home with Dad. The support shown to my Mum was much appreciated. Care visit times were initially agreed and carers were reliable to come at these times. The carers that attended were generally the same team which helped to make everyone feel at ease.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much for your feedback. Striving for excellence and exceeding our service users' expectations is our top priority. At Expectation Care, we are passionate about providing exceptional care to all of our service users. Your review is incredibly valuable to us. If you have any further comments or suggestions, please don't hesitate to reach out to us at info@expectationcare.co.uk. We are committed to ensuring that all of our service users receive the highest level of care possible. Thank you again for choosing Expectation Care.


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Review from Chris C (Daughter-in-law of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a very big thank you to all of your staff for their excellent care and support whilst looking after my father-in-law. Everyone we encountered was caring, kind, compassionate and professional at a very difficult and stressful time for us all. As a family, we are all so very grateful.
Many thanks once again.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much, we make it our duty to strive for excellence and exceed our service users' expectations. Care is our passion.
Your review is valuable to us. Once again, thank you.


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Review from Anthony M (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated well and have my praise and thanks to say to everyone who has helped me. I felt, at first, so scared, but things have gotten better and I can only say thank you to all.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you, it was our pleasure working with you. You are definitely a bundle of joy to work with.


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Review from Frances V (Client) assisted by family/friend published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been disabled all my life and have been through several care agencies but Expectation Care have exceeded my expectation of care service. The staff are professional, very friendly, and respectful to me. Their support for me goes beyond our contract. I deeply appreciate them. They make my life a
lot easier.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much, you make our job easier. We always look forward to seeing and supporting you. It is our pleasure to support you with your care needs.


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Review from S A (Daughter of Client) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Expectation Care for the last 3 months, we as a family are extremely pleased with the care Mum is receiving. They are always on time, professional, and caring and inform us if there is any problem. All over fantastic care.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much. Our private policy is to put service above profit and with this in mind, we aim to exceed our Service Users' expectations.


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Review from N W (Wife of Client) published on 19 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my husband's care since the Expectation Care team started 4 weeks ago. As my husband has Alzheimer's they always explain to him what care they are giving him with each visit in a polite and friendly way. They keep to the time schedule and have been flexible recently when a new
bed arrived. Their help is much appreciated by myself and my family.

Reply from Richard Boima, Provider at Expectation Care Ltd

Thank you very much for such a kind review. Our aim is to exceed expectations. Your husband is such a lovely man who always brings joy and laughter to the carer before, during, and after care. Regards.


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Review from Ann T (Wife of Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Flexible care with kindness.

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Review from J C (Client) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son, a carer, and a carer from the company, for my dignity, work well together. When my son is unavailable, I have two carers from the company. To have carers who enjoy their job, are cheerful, chatty and are caring is great. Management who want to listen to you, perfect support.

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Review from Emily B (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years on, Expectation Care continues to meet and exceed our expectations. We have seen the quality of care continue to increase as the staff display high levels of experience and professionalism. Over time, we have seen new routines and management strategies successfully evolve, which makes everything
feel efficient and stress-free from a client perspective. The company always strives for consistency, and the client's comfort is always a top priority - every day Dad is met with a familiar face, or a formal introduction and full induction are always given to any new member of staff working with him. The carers continue to be warm, patient and compassionate, treating us all like family. We know it is not an easy job, and everyone has their challenges, but they still strive to put us first. The management team are always there for us too. We cannot thank the whole team enough for their hard work and devotion. May God richly bless and reward them for all they do.

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Review from George S (Husband of Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and attention given to my wife. Carers were a group of cheerful ladies and my wife and they got on well together.

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Review from Paul D (Son of Client) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the caveat that I have had no previous experience of care, these are the first carers that we found for my father. Since then we have not been disappointed in any way with the care that has been provided and have never felt any need to look elsewhere.
Cost of care was an important factor and I
still think that their rates are very competitive. We certainly have not felt short-changed for the service that we get.
Staff are attentive, reliable and managers responded to any of our queries that have always been answered in a positive way.
They have also, been pro-active with occasional issues, offering solutions to problems before I was aware of them.
Above all, although the care is for my father, both my father and my mother feel comfortable with this care company and I believe they look forward to their visits. I am very pleased with our choice of care provider.

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Review from Rick S (Son of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care provided to my Dad. Very good service and helpful staff.

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Review from Abi A (Client) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had bad arthritis in her back and her mobility was really poor. The staff were very compassionate and friendly. They were adaptable to my mum’s needs and it certainly took a little pressure off the family. Thank you for your help and assistance.

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Review from Colin C (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years I have received care from 3 other agencies, but this one is the most reliable and very professional.

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Review from Sharon W (Daughter of Client) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We required urgent care needs and the staff met is prior to mum being discharged and took time to visit the home and meet the client prior to discharge. The carers were always on time, cheerful, caring and brought a smile to my mum every day. The carers paid attention to detail applying creams and combing
her hair. The service was very professional and we were extremely pleased with the wonderful service they presented.

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Review from Harold G (Husband of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found them very prompt and reliable and very caring while my wife was seriously ill and unable to walk.

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Review from Barbara D (Client) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were considerate of my needs, very helpful and kind.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Expectation Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Expectation Care Ltd is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Expectation Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Expectation Care Ltd

What Type of Services does Expectation Care Ltd offer?

Expectation Care Ltd offers Home Care.

How many Carers does Expectation Care Ltd employ?

Expectation Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Expectation Care Ltd to verify any information. View our terms and conditions. Expectation Care Ltd has a Platinum Service – more info.