Expectation Care Ltd

433C Margaret Powell House, Midsummer Boulevard, Milton Keynes MK9 3BN
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9.5 22 Reviews
  • Expectation Care Ltd, Milton Keynes
Expectation Care is a warm and friendly care agency providing high-quality care in and around the Milton Keynes and Buckinghamshire area.

They offer person-centred care services for the elderly and those who are mentally or physically disabled, helping them to remain living independently at home for as long as possible. They aim to offer skilled care to enable service users to achieve their best possible state of health and well-being.

Their goal is to treat all service users and staff with uniqueness, dignity and respect at all times, supporting individual choices and personal decision making as the rights of all service users.
They recognise that people are unique and different in almost all aspects and so are their needs, requirements, preferences, priorities etc. so they endeavour to provide their dedicated staff with the specific training required to meet each service user's needs.

If you have any questions or would like more information or to book a video or at home consultation please do get in touch, the team look forward to talking with you.
Alternatively, please feel free to email with any questions or queries that you may have.

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Care Provided by Expectation Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Expectation Care Ltd
  • Person in charge
  • Charlene Boima (Owner)

Funding & Fees Guide for Expectation Care Ltd

  • Prices

  • Starting from £20.50 per hour.

  • Please feel free to contact us for more information on our prices

Expectation Care Ltd Reviews (22)

Total of 22, showing 21-22
9.5

Expectation Care Ltd has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Expectation Care Ltd has 22 reviews.

Overall Experience

  • 17
  • 5
  • 0
  • 0
  • 0

Date Published

22
2
3
6
16

Review from R W (Client) assisted by family/friend published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies are lovely. They are kind, considerate and very punctual.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Wife of Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were wary of having strangers in the house but then quickly became friends. They look after my husband with tender care and humour and they are very capable and knowledgeable. We feel very lucky to have them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Expectation Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Expectation Care Ltd is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Expectation Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Expectation Care Ltd to verify any information. View our terms and conditions. Expectation Care Ltd has a Platinum Service – more info.