Home Instead (Hinckley, Burbage & Nuneaton)

The Old Byre, Fields Farm Business Centre, Sapcote, Leicester LE9 4LH
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9.9 42 Reviews
  • Home Instead (Hinckley, Burbage & Nuneaton), Leicester
Home Instead Hinckley, Burbage & Nuneaton provide quality home care services to older people in their own homes, where they are most happy and comfortable. Care is personalised, tailored to meet the needs of clients.

For staff, care and companionship go hand-in-hand, in visits that last a minimum of one hour. They believe quality care cannot be delivered in less. Their passion is built around the brand promise to create TRUST between themselves, clients and their families:

By being responsive and reliable
By providing the very best trained and engaged caregivers.

Because of this they are one of the top domiciliary care providers in the UK. Don’t take their word for it, they been recognised for their high-quality care through a variety of awards. Home Instead has won the:

- Queen’s Award for Enterprise in Innovation
- Princess Royal Training Award
- Laing Buisson Specialist Care Winner (3 Years Running)

The Home Instead office in Hinckley, Nuneaton & Burbage is part of a global network of more than 1,000 owned and operated offices. With nearly 200 of these offices operating across the UK they are together working towards “Changing the face of ageing”.

If you would like to book a no-obligation, face to face consultation to informally discuss your or your loved ones support needs, please click contact the team who will be happy to help.

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Care Provided by Home Instead (Hinckley, Burbage & Nuneaton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Wheatley (Registered Care Manager)

Funding & Fees Guide for Home Instead (Hinckley, Burbage & Nuneaton)

  • Prices

  • The Hourly rate is £35.00 per hour Monday - Friday Evening
    The Hourly rate is £38.50 per hour over the Weekend

  • Our Business operates between 07:30 - 22:00 7 Days a Week
    Earliest visit 07:30-08:30
    Latest visit 21:00-22:00

Home Instead (Hinckley, Burbage & Nuneaton) Reviews (42)

Total of 42, showing 41-42
9.9

Home Instead (Hinckley, Burbage & Nuneaton) has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Hinckley, Burbage & Nuneaton) has 42 reviews.

Overall Experience

  • 36
  • 6
  • 0
  • 0
  • 0

Date Published

42
0
7
14
28

Review from Carol S (Sister of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are glad to have chosen Home Instead: the service provided was spot on for our needs.
We were impressed by the professional approach, and the follow-up. I would certainly recommend Home Instead .

Reply from Craig Mayes at Home Instead (Hinckley, Burbage & Nuneaton)

Carol


Thank you for taking the time to review us. We thoroughly enjoyed getting to know you and your family, if you need to use our services again in the future do not hesitate to make contact with us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn S (Wife of Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was deteriorating and I couldn't leave my home at all. When our carer arrived she was on time and was very willing to do anything that was necessary. She fed him and read to him and made sure he was comfortable. When he slept she watched over him. She also came to visit me when he died.

Reply from Craig Mayes at Home Instead (Hinckley, Burbage & Nuneaton)

Lynn,
Thank you for taking the time to review us. We were so sorry to hear about your loss, we thoroughly enjoyed having your husband as our client and the time we spent together. We asked the carer, who primarily delivered the care, what their fondest memory was and she said “reading the book you very kindly donated, The 100 Most Amazing Places in Britain”. Thank you for donating that book to us and we will ensure we take it to other clients who may have similar interests to him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Home Instead (Hinckley, Burbage & Nuneaton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Home Instead (Hinckley, Burbage & Nuneaton) is calculated as follows: ( (73 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Hinckley, Burbage & Nuneaton) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (2)

Craig

Craig Mayes

Job Title: Director

Joined: 2018

Having spent the first 20 years of my working life around the world running pubs, restaurants and hotels following in my father's and grandfather’s footsteps, I thought it was time I worked for myself, spend more time with my young family and give something back to the community around me.


I’d watched my grandfather live to a dignified old age by being cared for by carers who in my opinion were the most caring, reliable and generous unsung heroes of our communities. However, I knew this wasn’t the right of passage for the majority of older people in our country.


This is a generation who have given so much so that we can live the privileged lives that we do so and therefore I am determined to work alongside my team here at Home Instead to “change the face of aging” encouraging older people to continue to lead a thorough and enriching life surrounded by care, companionship and support.


Emma

Emma Wheatley

Job Title: Care Manager

Joined: 2018

I have worked in the care sector since I left school with various care providers in the Hinckley & Nuneaton area. I have always loved making a difference to the lives of people I come into contact with, whether that be the people who are accessing the care or the fantastic care teams I’ve worked with.


I started my career as a Care Assistant & Activities co-ordinator, I then worked in Mental Health services and more recently as an Assistant Manager for a Day Centre & Care Home. Whilst working in care homes it became apparent that there were many people coming to live there who were not able to continue to live in the community.


I have experience caring for both the older generation and younger people with learning disabilities, I especially enjoy working with people living with dementia, and I am proud to be a Dementia Champion. When I saw Home Instead, it was wonderful to see that a company was really addressing the needs of the clients, enabling people to stay in their homes for as long as possible.


I knew it was the company for me and I am delighted to be a part of a company which shares my values. When I am not at work, I am spending time with my Husband and my 3 daughters who certainly keep us busy!! I have lived in Hinckley for 17 years and I love the close-knit feel of the community.


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