Total of 22, showing 21-22

9.7

Clarity Homecare Norwich has a Review Score of 9.7 (9.711) out of 10, based on 9 reviews in the last 2 years. Over all time Clarity Homecare Norwich has 22 reviews.

Order by:

Review from Liliah M E (Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience

I am very grateful for all the care I receive from Clarity Homecare. Words cannot thank you all enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victor (Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience

Our carer is delightful. She is professional and willing and able. Very supportive of both of us and able to bring a positive outlook to every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Clarity Homecare Norwich is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.811 for Clarity Homecare Norwich is calculated as follows: ( (44 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

The 5 points relating to the number of Positive Reviews for Clarity Homecare Norwich is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.