Loving Angels Care (West Northamptonshire)

3 Westbury Court, Anglia Way, Northampton NN3 6JA
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8.9 18 Reviews
  • Loving Angels Care (West Northamptonshire), Northampton
Loving Angels Care (Northampton) provides care and support for adults over 65 and those with dementia and its associated conditions in the Northampton area.

An experienced team of staff help individuals to live at home as independently as possible and treat those they care for with dignity and respect at all times.

Person-centred care is at the heart of everything the company does, and staff go the extra mile to work with family to get a good picture of the likes and dislikes of individuals.

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Care Provided by Loving Angels Care (West Northamptonshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Miriam Makiwa (Manager)

Funding & Fees Guide for Loving Angels Care (West Northamptonshire)

  • Prices

  • From £26.32 per hour

Loving Angels Care (West Northamptonshire) Reviews (18)

8.9

Loving Angels Care (West Northamptonshire) has a Review Score of 8.9 (8.859) out of 10, based on 4 reviews in the last 2 years. Over all time Loving Angels Care (West Northamptonshire) has 18 reviews.

Overall Experience

  • 10
  • 4
  • 4
  • 0
  • 0

Date Published

18
0
1
4
14

Review from D N (Husband of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife used Loving Angles to help with her care. The people we had were very professional and always helped and never let us down.
The local authority thought it best to farm our contracts to other agencies and treat those who had a need for care like dogs that required re-homing.
If we were
offered to come back to Loving Angles I would not hesitate to do so. They proved to be reliable and professional and the staff are a credit to your company.
We were so sad to lose such excellent professional care.

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Review from Margery H (Sister of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care given to my sister over the past months. Her carers are cheerful, friendly, and efficient. My sister looks forward to their visits and is full of chatter about them when I visit. They are respectful of my sister and look after her physical needs beautifully. Loving Angels
is an appropriate name! Lovely ladies (and gentlemen).

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Review from Tina H (Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would love to say how much we love the carer from Loving Angels she has time for me and my children. We used to have her quite a lot, but unfortunately, we haven't had her for a long time. But she is one of the nicest and kindest person that we have had from Loving Angles. Keep up the good work.

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Review from D C (Client) assisted by family/friend published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, helpful and respectful

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Review from Barbra I (Daughter of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, loving, professional care. We couldn't have asked for better people to look after my dad. Everyone who we came into contact with was literally a loving angel. You are all amazing! Thank you.

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Review from Alistaire M (Brother of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

They are friendly. They are helpful. They really take good care of my mom and sister. They are good at personal care and all other aspects. They treat my sister and mom with dignity and respect. They are mostly regular.

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Review from Paul C (Son of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers from Loving Angels Care are very helpful and kind. They took good care of my mom. The carers are so friendly and genuine in their attitude. They are pleasant people and Mom is very fond of them.

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Review from Clare C (Daughter of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are good at looking after my mum and delivering her personal care. They are punctual every day and spend the allotted time carrying out their tasks. We receive a monthly call to check things are okay but I don't feel my feedback is always dealt with.

Reply from Cassandra Kembi, Lead Virtual Administrator at Loving Angels Care (West Northamptonshire)

Dear Clare, thank you for your feedback. I am pleased that you are satisfied with the care provided for your mother. Kindly do not hesitate to contact our office on 01604 439771 to discuss the unresolved queries. I look forward to hearing from you soon.


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Review from Peter R (Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are brilliant. They take very good care of me. They listen to all my needs and communicate really well. I would happily recommend Loving Angels Care to anybody who is in need of personalised care and support.

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Review from Grace T (Granddaughter of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the care provided by the Loving Angels team. All carers give the care required and go above and beyond what is expected from them. When the client is having a bad day they settle him very quickly and with reassurance.
They have grown fond of all the carers and built
a good relationship, especially with one carer in particular, who also gives the clients wife a boost with every visit.
I have been in contact with a member of staff in the office during the last month and he has given me lots of information and help relating to more care during weekends and referred me to a charity.
We are very pleased with how the client is cared for and I would like to personally thank you all.

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Review from Melody E (Niece of Client) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of Loving Angels Care are very helpful and kind. They are always willing to help my uncle and do whatever he needs. They communicate quite well with him and take proper care of his overall wellbeing. They are well-managed and efficient.

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Review from Karen J (Friend of Client) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm the friend of someone who used the service of loving Angels and was extremely happy with the way the assessment was carried out I was made to feel very comfortable leaving the care of my friend with them and using the open pass was easy to access would definitely recommend them to anyone needing
care thanks to you all at loving Angels.

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Review from Susan E (Daughter of Client) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving Angels Care are an extremely good care provider. They will complete any tasks you ask of them, the carers are all very friendly and will do their very best to ensure your loved one feels completely at ease and confident in their ability at all times. My father is almost completely blind and Loving
Angels Care cater to his needs and always leave him feeling safe and secure. No tasks are too little or too big for Loving Angels Care and they will always do their very best to accommodate any request. Can not recommend this care service enough, they give me peace of mind in the knowledge that my father is well taken care of every day I cannot be with him.

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Review from Christine R (Daughter of Client) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is extremely happy with her carers and says they are all very cheerful and happy. They leave all areas of her flat clean and tidy. She is very satisfied with her carers.

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Review from V F (Son of Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My overall experience has been quite positive as regards the care that my mum has received. There have been issues that have been resolved and still some outstanding. I have not been too impressed with the management side of the operation, but hopefully, that can be rectified going toward.

Reply from David Matsekeza, Director at Loving Angels Care (West Northamptonshire)

Thank you for your feedback.
Our management team has been working tirelessly to ensure your mother has 4 regular carers covering all calls during the week. We have a dedicated field team leader to look after our growing service within the NN3 who's on hand to resolve any issues in a timely manner. We hope you start to see the results of our efforts to provide a great service.
If you have any questions, please feel free to e-mail me directly on david@lovingangelscare.uk.


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Review from Catherine H (Granddaughter of Client) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After not having any external care for 96 years, we were worried about how my grandmother would cope with her support. In the short time she has been with Loving Angels Care (Northampton) she has grown in confidence and has really bonded with her carers. A special mention to one of the carers who constantly
goes above and beyond.

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Review from Melinda T (Daughter of Client) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff were very friendly and caring to my mother and treated her needs well. They became our crutch through some very difficult times and couldn't wish for more caring staff. My only exception was for one member who was a bit familiar and needed boundaries. All in all, they are loving angels.

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Review from Judy C (Daughter-in-law of Client) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very pleased with the carers who look after my mother in law. She is always looked after and they give her what she needs and keep her clean.

Reply from David Matsekeza at Loving Angels Care (West Northamptonshire)

Hi Judy,


Thank you for your feedback. I am pleased that you are satisfied with the care your mother in law is receiving. As always, if you need anything, feel free to contact our office on 01604 439 771.


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Current Review Score: 8.9 (8.859)

Overview of Review Score

The Review Score of 8.9 (8.859) out of 10 for Loving Angels Care (West Northamptonshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Loving Angels Care (West Northamptonshire) is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Loving Angels Care (West Northamptonshire) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Loving Angels Care (West Northamptonshire)

What Type of Services does Loving Angels Care (West Northamptonshire) offer?

Loving Angels Care (West Northamptonshire) offers Home Care.

How many Carers does Loving Angels Care (West Northamptonshire) employ?

Loving Angels Care (West Northamptonshire) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Loving Angels Care (West Northamptonshire) to verify any information. View our terms and conditions. Loving Angels Care (West Northamptonshire) has a Platinum Service – more info.