Lotus Home Care Leeds

Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds LS11 5HL
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8.5 9 Reviews
  • Lotus Home Care Leeds, Leeds
Lotus Home Care Leeds is a provider of high-quality domiciliary care for those living in and around the Leeds area.

Services provided include respite care, personal care, care for people with physical disability and more general care for older people.

Care staff are selected that are passionate and caring and who are motivated to deliver the best standards of care possible.

Lotus Home Care has their own in-house trusted assessor and works closely alongside occupational therapists.

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Care Provided by Lotus Home Care Leeds

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Fiona Roberts (Registered Manager)

Funding & Fees Guide for Lotus Home Care Leeds

  • Prices

  • £26.90 for 1 hour
    £17.15 for 30 minutes
    £1 extra on weekends, double for bank holidays.

Lotus Home Care Leeds Reviews (9)

8.5

Lotus Home Care Leeds has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years. Over all time Lotus Home Care Leeds has 9 reviews.

Overall Experience

  • 5
  • 4
  • 0
  • 0
  • 0

Date Published

9
3
3
3
6

Review from Angela F (Daughter of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with the care she receives from all the staff who attend to her. The dedication and careful thought in carrying out all cares is excellent. Management I have given poor due to not acting on my concerns over Mum being left in bed until 11 am twice a week while carers are being sent to Tadcaster
in Mum's slot.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It sounds like you have some positive feedback about the care your mum is receiving. This will be passed onto all care staff for all their hard work. The branch will be in touch to discuss the call times.


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Management

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Value for Money

Review from B L (Husband of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.


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Review from Judith T (Mother of Client) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds

It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.


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Treated with Dignity

Value for Money

Review from K S (Wife of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Same carer for 18 months - with approximately 30 - 40 carers to assist her. Never informed about changes to times etc. Sometimes appear 1 hour early or 1 hour late. No messages! The office from which they work never contact. If we lose our main carer we would look for another provider.

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Review from Tracey D (Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the company. The office keeps me informed if there are any changes that would affect me. The two people who are my carers are very nice and are very respectful towards me and take time to listen to me if I need to tell them of anything to do with my illnesses.

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Review from D H (Client) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Staff brilliant.

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Management

Treated with Dignity

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Review from D S (Client) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company very efficient, we have had a few small issues which have been effectively and easily resolved by office staff.
The carers are absolutely brilliant and have given me support, encouragement and most importantly empathy, help and good consistency due to working a four/three rota
which is helpful to me, the carers and my family.

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Review from G G (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with service. Good carers and good communication from everyone at Lotus.

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Management

Treated with Dignity

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Review from Samantha H (Granddaughter of Client) published on 9 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff.
Improvements would be getting more exact time for visits. Carers wiping down surfaces after shower.

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Care / Support

Management

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Lotus Home Care Leeds is calculated as follows: ( (11 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Fiona

Fiona Roberts

Job Title: Registered Manager

Joined: 2023

I have been in care for over 30 years. My first job was working in a care home as a senior carer. I then wanted to experience working in Domiciliary care as a support worker. I was aware of the importance of clients wanting to remain in their own homes with fewer restrictions and being able to keep their own routines in familiar surroundings from here I then progressed to care coordinator. I was then offered the opportunity to join Lotus Home Care in 2018 where I worked as a Registered Manager in the Leeds branch before leaving in 2022. I then rejoined back in 2023. I believe in delivering high-quality person-centred care ensuring all my clients and staff are treated with the utmost respect dignity, and empathy and always having an ear to listen.


Jodie

Jodie Barker

Job Title: Care Manager

Joined: 2022

I started with Lotus Home Care in 2022. I started as a Field Care Supervisor and progressed to Care coordinator before progressing to Care Manager. I am very passionate about my job and dedicated to ensuring all our clients are happy and well looked after. I believe in treating all clients and colleagues with dignity and respect to ensure all our clients receive the high-quality and person-centred care they deserve.


Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.


Frequently Asked Questions about Lotus Home Care Leeds

What Type of Services does Lotus Home Care Leeds offer?

Lotus Home Care Leeds offers Home Care.

How many Carers does Lotus Home Care Leeds employ?

Lotus Home Care Leeds employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has a Platinum Service – more info.