The Great Care Company

Fairfield Enterprise Centre, Lincoln Way, Louth LN11 0LS
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9.5 71 Reviews
  • The Great Care Company, Louth
The Great Care Company Lincolnshire is proud to provide high-quality homecare and support services that keep clients safe, cared for and happy in the comfort of their own home.

Their bespoke service is individual and personalised for all clients so they can ensure their caring, carefully selected and fully trained staff deliver service to the client’s preference.

They provide home visits from 1hour to 24hours a day so care never feels rushed whether it’s a friendly face to call by for a social visit or perhaps more complex support with personal care or dementia care they can help. Their extensive service portfolio also includes other of their popular services offering greater peace of mind such as Live-In or Night Care services.

At The Great Care Company, they take time to match carers to clients based on personality and interest. Once they have their personalised care plan finalised a meet and greet with staff happens prior to care services beginning so clients are comfortable and ready for their first visit to be delivered on time and from a friendly face.

Staff don’t wear uniforms but have a dress code with ID badges ensuring they do not bring unnecessary attention to clients. They believe this promotes comfortable positive relationships that help them achieve great outcomes for clients.

Make sure you view the client videos about what services with The Great Care Company are really like: www.thegreatcarecompany.com/about/case-studies/rosemarys-home-health-care-story/

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Care Provided by The Great Care Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Anne Baxter (Manager)

The Great Care Company Reviews (71)

Total of 71, showing 1-20
9.5

The Great Care Company has a Review Score of 9.5 (9.489) out of 10, based on 6 reviews in the last 2 years. Over all time The Great Care Company has 71 reviews.

Overall Experience

  • 69
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Date Published

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Review from Carol E (Daughter of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with The Great Care Company, they are enabling Mum to stay in her own home where she is happy and comfortable. They have been consistently good for over a year now. I feel lucky to have found them and happily recommend them to anyone with care needs.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for such kind words you have said about us. We're so pleased to hear how happy you are and that Mum is benefitting from the hard work of our team!


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Review from Lynn R (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very independent and resisted the idea of having care for some time. However, she soon came to regard her carers as friends and looked forward to seeing them. It was important to her that she always saw the same two ladies and that she knew exactly when they would be arriving. I was very
glad of their care.

Reply from Care Consultant, The Great Care Company at The Great Care Company

We are really pleased that your mother and you had a really good experience using our service. We know it can be very difficult to accept support at times, especially when its for someone who has been so independent in their life. We are grateful that you put your trust in us and we could repay that trust by delivering above your expectations.


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Review from S L (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the most important thing to say is that you know you are in good hands with The Great Care Company. They came recommended when we needed care for my mother and they've lived up to that recommendation. None of the family lives particularly close to Mum but she has a fantastic support network
in her village and the support she gets from The Great Care Company gives her the continuity and professional care that helps her feel safe and looked after.

Reply from Care Consultant, The Great Care Company at The Great Care Company

Thank you, we are very grateful for your kind words. We are pleased we have lived up to the recommendation and can give you and the rest of the family reassurance. Thank you for trusting us to support your mum.


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Review from Angela W (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company cared for my mum for about three months prior to her death in August 2023. They were always professional, but caring with it - we knew who was attending and they were always on time, happy to do anything she needed and mum looked forward to their visits. The continuity of care
was fantastic, they got to know mum quickly and delivered highly person-centred care, with extensive notes left so we could all see what had been going on - thoroughly recommend it!

Reply from Care Consultant, The Great Care Company at The Great Care Company

We really appreciate you taking the time to leave such a wonderful review. We will ensure your feedback is passed onto the team who supported your mum.
It was our pleasure to support your mum to remain at home and want to thank you for putting your trust in us.


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Review from Liz B (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company have provided an invaluable service to my mum over the past few months. We needed to set the package up fairly quickly and the team made it happen. The staff have all been friendly, reliable and caring. Given that I don't live locally to Mum, it has been a huge comfort to know
that she was being looked after so well. They were particularly kind when my dad was ill and subsequently passed away. I would thoroughly recommend them.

Reply from Care Consultant, The Great Care Company at The Great Care Company

Thank you for such positive feedback towards the team. We know how worrying caring for a loved one can be, especially when they are not local.
It has been our pleasure to support your mum.


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Review from Ian D (Son of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company’s service has been excellent. The carers have all been kind, helpful and friendly - even taking Mum out on shopping trips. A very professional yet individually oriented and locally run service.

Reply from Care Consultant, The Great Care Company at The Great Care Company

Thank you for taking the time to leave such wonderful feedback. We thoroughly enjoyed supporting your mum and hope she has settled into her new environment.


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Review from Mel P (Daughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home care company with some great and caring staff who were professional at all times, especially one carer, in particular. Good communication to set the package of care up, everything was timely and responsive. Would recommend them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

It was a pleasure to support your father, even though it was only for a short period. Thank you for taking the time to leave your review and we wish you all the best.


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Review from Donna W (Daughter of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to arrange care for my mum in April after she had been very unwell with covid, a prolonged hospital stay and then in a care home. Mum desperately wanted to go home and one carer, in particular, was extremely professional, helpful and most of all empathetic with our situation. She worked with both
my mum and myself to arrange assessments and an appropriate care package. Since my mum returned home in April, she has improved so much and thanks to the help and encouragement of care staff, she is now almost independent. It is with sadness that we are ending Mum's care package. However, should the need arise again, I would not hesitate to contact The Great Care Company again to see if they were in a position to support Mum. Thank you from the bottom of my heart.

Reply from The Great Care Company, Care Consultant at The Great Care Company

We are very grateful for your kind words - we were delighted to support you Mum in her transition home. We are pleased our help and support has enabled your Mum to regain her independence and get to a position where she no longer requires our support. If the situation should change, please do not hesitate to contact our team again.


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Review from Gillian H (Sister of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has received excellent care from all the carers who have been coming to help her. They made her feel a lot better as she is lonely and cannot do much for herself due to illness and depression. She has deteriorated in health, so she has decided to go into a care home for now. If she gets well
enough to go home, she would love to have The Great Care Company carers again. They have been very reliable, kind and helpful. Thank you to all of you who have helped my sister. I will and have recommended you to all my contacts.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for the wonderful review and the recommendation of our services to those around you. Our team enjoyed supporting your sister and if you ever need support from us again, then we are always here to help.


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Review from Gwyneth L (Daughter of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for Mum are always friendly and efficient. She seems to be much more confident now, after her stay in hospital and then at home, with the support she receives from the carers. Mum talks positively about the 'girls' who visit and appreciates the things they do for her. I was impressed with
the time and diligence when setting up the support, in ensuring the correct care was provided for mum. I would have no hesitation in recommending the company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

We're so pleased that you are all so happy with the support provided to Mum. Thank you for taking the time to leave your review and we look forward to continuing to see Mum's confidence grow!


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Review from Terry C (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my mum are reliable and efficient and normally punctual. All are extremely friendly and happy to chat whilst carrying out their duties. This is an important part, as being housebound, sometimes they are the only people she sees all day. An excellent care company that I would have no hesitation
in recommending.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind feedback, Terry. We know the team thoroughly enjoy visiting your Mum and supporting her with her care needs. We're so pleased to hear that Mum enjoys the visits just as much!


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Review from Mark W (Nephew of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the Great Care Company since July last year when my Uncle reached that stage in life when he needs that bit of daily care and help. I was naturally a little concerned over the choice of service supplier as you hear of so many things that can go wrong. I'm delighted to say that with
the Great Care Company I have found the ideal care and help provider for my Uncle as they are indeed caring, reliable and put the clients' welfare above all, always going that bit extra. So much so that my Uncle now refers to them as visits from his friends rather than carers. Very highly recommended and easy to liaise with on all fronts.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words, Mark. We are really pleased that you are delighted with our service. We love the comment about visits from his friends, rather than carers... that is what we aim for so this is lovely to hear. Thanks, Mark, we will pass these kind comments onto our team.


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Review from David C (Husband of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used The Great Care Company for one month now to help me care for my wife who has dementia and who can no longer speak, walk or do anything for herself. During this time the carers have acted in a truly professional manner in everything they do. They are punctual and always pleasant. Nothing
is too much trouble. I highly recommend them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for the review and the recommendation, David. If you ever need anything from us, then we are always here for you, nothing is too much trouble, and we love supporting you and your lovely wife in the way that we do. Thank you again.


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Review from N B (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After finally accepting that I needed help to care for my father, I came across The Great Care Company. I read several reviews and decided to give them a call. I was delighted when they said they could provide care for my father and more importantly, at the same times he was used to me visiting. The
care has been fantastic! All of my father's carers are very friendly and it is very apparent that they love doing their jobs. On occasions, visit times have had to be altered due to staff holidays etc but they have done their utmost to ensure my father still gets his visits. Would highly recommend them!

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for this review. We are really pleased that you are delighted with our service and that you feel it is fantastic. We do all love doing our jobs and we are really proud to support your father to remain independent at home.


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Review from David R (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only just started involving The Great Care Company in looking after my mother and we are delighted with the service which my mother has received in this first month. The carers have been so attentive and understand my mother's situation. Their professional yet friendly approach has helped overcome
a certain resistance to being looked after! The response from everyone in the organisation has been first class. These early days bode well for the future.

Reply from The Great Care Company, Care Consultant at The Great Care Company

We are now the ones who are delighted. We love your review and we are pleased that you feel the service has been first class, after all, it is truly what your mother deserves. We are proud to be supporting her and our team look forward to visiting her. Thank you for your review David.


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Review from Colin L (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and communicative, with friendly and efficient staff. Consistency in the carers who attend to my father, which is comforting and reassuring and allows friendship and conversation to develop with him.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for trusting us to provide the support for your father Colin. We're so pleased to hear you're so happy with the service.


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Review from Yasmin P (Niece of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has regular visits from the carers and she is always looking forward to seeing them. She speaks so highly of them and loves their companionship. From the carers to the people in charge, everyone seems so kind and caring. We really cannot fault the service at all and my Mum is really pleased,
it's a weight off her shoulders knowing that my Aunt is cared for so well.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave such lovely feedback Yasmin. We know the carers have a great relationship with your Aunt and enjoy her companionship just as much!


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Review from Gina W (Sister of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister yesterday, the first time in 2 years and was pleasantly surprised at the cleanliness of her home. She greatly looks forward to her carers coming in and is looked after very well, in not always easy living circumstances. We are very happy with this service and we know my sister is.
Thank you for your care and attention.

Reply from The Great Care Company, Care Consultant at The Great Care Company

We appreciate your thoughtful words and time taken to leave us your feedback. We are pleased to know that both you and your sister are happy with the support provided.


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Review from E S (Daughter of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my parents each day are simply wonderful. They treat my parents with respect and warmth and make them feel that nothing is too much and always go "the extra mile", sometimes literally in having to leave their car and walk through the snow to reach them. They have got to know my
parents as individuals and are tuned in to their likes, dislikes and needs. They take the time to chat and share news which has helped prevent feelings of isolation, especially during COVID when visitors have been fewer. I could not be more wholehearted in my recommendation of this company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you so much for taking the time to leave your kind feedback for our team. We take great pride in the service we deliver to your parents and are so please to hear this is appreciated by you all. Thank you once again.


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Review from Maggie C (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company have been fantastic looking after my 97-year-old Dad. He has wanted to remain in his home as long as possible and the carers have enabled that to happen. The girls, as he refers to them are all professional yet manage to be really friendly and put him at ease in difficult situations.
They are quite simply his lifeline and pretty much his life too. I live 250 miles away, so the company have saved me lots of worry too, popping in to check on Dad when I haven’t been able to get through on the phone and increasing care as and when required, when he’s been ill. All in all, I would warmly recommend them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words and thank you for choosing to trust us as the team to support your Dad. We're proud to be able to support him in any way that we can. Thank you once again.


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Current Review Score: 9.5 (9.489)

Overview of Review Score

The Review Score of 9.5 (9.489) out of 10 for The Great Care Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for The Great Care Company is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Great Care Company is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

Top 20 Small Home Care Groups 2023

Recipient: The Great Care Company

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers East Midlands 2022

Recipient: The Great Care Company

Date: Thursday 31 Mar 2022 More details

Top 20 Small Home Care Groups 2022

Recipient: The Great Care Company

Date: Thursday 31 Mar 2022 More details

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Frequently Asked Questions about The Great Care Company

What Type of Services does The Great Care Company offer?

The Great Care Company offers Home Care.

How many Carers does The Great Care Company employ?

The Great Care Company employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Great Care Company to verify any information. View our terms and conditions. The Great Care Company has a Platinum Service – more info.