Review from Stuart D (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience

When my 90-year-old mother developed dementia, my brother and myself were worried she would no longer be able to manage safely in her own home. We live a long way from her and decided to use the Great Care Company on recommendation from her friend. They have been absolutely fantastic from the start.

They helped Mum through several crises both social and medical and have always treated her with the utmost care and respect. They have enabled her, rather than making her feel looked after and in doing so have allowed her to retain her dignity and feeling of independence. There has been a consistency of staff so that Mum has been able to get to know the carers who come in every day. All the carers are fantastic and seem like friends to Mum. Nothing has been too much trouble when circumstance or crisis has meant that rotas or calls have needed to be changed. We have been kept up to date with any changes or problems and receive copies of rotas each week. A really big thank you to all at the Great Care Company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

This is such a lovely review Stuart, thank you for sharing this with us. We are really pleased that you are happy with the service we provide to your mother and your family. We will be sure to share this with our team. Thank you for taking the time to leave this feedback.

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Review from Andy M (Stepson of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience

We are so lucky to have care companies like this in the UK. The staff at the Great Care Company are really caring, kind, compassionate, attentive and so on. They are beyond our expectations and they really take care of everything for you, making the whole process a lot less stressful. It is sad to see

a loved one need care and it can be quite stressful, with lots of big decisions to make, having a company like the Great Care Company available to support our family has been a big help and made everything so much easier.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words Andy, we really appreciate it. We understand that it can be very difficult when a loved one requires care and support, which is why we take the approach that we do. Thank you for taking the time to share your experiences.

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Review from William C (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

The Great Care Company supported my Mum before she had to move into a home. They were amazing and supported her so much. She would look forward to the ladies visiting her and they became the reason why she was able to stay at home for much longer than we thought was possible. Kind, caring, trustworthy,

there are so many words to describe just how brilliant they all are.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review, William. We are really pleased you feel this way about our service and our team. We are grateful to you for placing your trust in us to deliver support to your Mother. Thank you again for taking the time to share your experiences by leaving this review.

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Review from Mary I (Daughter of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience

I came across The Great Care Company when desperately looking for care for my 96-year-old mum. She really wants to stay in her own home of 50+ years where she has most of her memories, particularly of her other daughter, who she sadly lost last year. Her needs are increasing and the previous care company

were finishing their cover for the area where Mum lives. I can honestly say that despite the present national care crisis, they went out of their way to help me and ensure Mum wouldn't end up without care. All the carers and staff have been absolutely wonderful and managed to unobtrusively and professionally put in place the care that is not only helping Mum, but supporting me too. The ladies that visit are becoming friends and Mum looks forward to them coming. I thank my blessings that I found the company and recommend them highly for their compassion, quality and understanding of what is needed and for being there. Thank you.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review, Mary. We are really pleased you feel this way about our service and our team. We are grateful to you for placing your trust in us to deliver the support to your Mother. Thank you again for taking the time to share your experiences by leaving this review.

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Review from Michael K (Brother-in-law of Client) published on 6 December 2021
Submitted via Website • Report

Overall Experience

I cannot express in words how good everyone is from this company, from the first contact, they showed compassion and understanding for my sister-in-law who is aged 90. The small team of excellent ladies who look after her have become like family to her, always turning up on time and with a smile on

their faces. When they have finished their duties, they sit and chat to my sister-in-law about her life and she loves this. Everything is recorded for the family to see so we can monitor her progress. These ladies go above and beyond in what they do and we will be forever grateful to you all for the effort you give.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review, Michael. We are really pleased you feel this way about our service and our team. We are grateful to you for placing your trust in us to deliver the support to your sister-in-law. Thank you again for taking the time to share your experiences by leaving this review.

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Review from Sarah T (Daughter-in-law of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience

My father in law has Alzheimers and expressed his wish to stay at home with his dog. Unfortunately, my mother in law had to go into residential care due to dementia, coupled with physical problems, requiring 24/7 care. The Great Care company helped us all through these huge changes in life. The carers

take their time, understanding the value of companionship and true care beyond just carrying out their duties. The process is geared towards finding out all about the individual in question and their all-important pet and then their needs are met. The most important thing the ladies bring is a smile. A regular care team help to keep the same familiar faces around your loved one for the times you cannot be there. We both work full time and the importance of being able to continue with our lives knowing that my father in law was well cared for in our absence cannot be underestimated. They truly are a Great Care Company, nothing is too much trouble, I would not hesitate to recommend them.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review Sarah. We are really pleased you feel this way about our service and our team. We are grateful to you for placing your trust in us to deliver the support to your father-in-law. Thank you again for taking the time to share your experiences by leaving this review.

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Review from Sarah W (Daughter of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience

All of the staff were incredibly caring, kind and supportive of our father and helped him to stay in his home, as he wished to. We couldn't fault the service provided and we felt confident that he was being looked after. Thank you.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review Sarah. We are really pleased you felt this way about our service and our team. We are grateful to you for placing your trust in us to deliver the support to your father. Thank you again for taking the time to share your experiences by leaving this review.

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Review from Rupert B (Son of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience

We used the Great Care Company for 8 months, to assist my father who has Parkinson's to get him out of bed, shower, dress and give him breakfast every day. Both the carers and the organisation of the calls were superb, we highly recommend The Great Care Company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Rupert. We are really pleased that you feel this way about the team and our organisation. We are proud to have been able to support your father and humbled by your kind words.

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Review from Liz A (Sister of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience

Our experience of The Great Care Company has been excellent and we have all been very pleased with the service. All of the team are really kind and very accommodating. They are cheerful, kind and very professional. The support from everyone has been so strong, which has been so important to us as a

family at a very challenging time. All the extra things that the team do, like picking up shopping for free and collecting prescriptions at no cost, has been really good. It is clear that the customers are very important to them. We would recommend anyone to try The Great Care Company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Liz. We really appreciate you providing your feedback about our service and our team. We understand that it has been a very challenging time for you and your family, and we are pleased we you have placed your trust in us to support you all. We are proud to be your care provider, and we are grateful for all your support too. Thank you again, Liz, we really appreciate you taking time out of your day to share your experiences.

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Review from Mary-Anne D (Daughter of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience

The Great Care Company cared for Dad after our Mother died, and this allowed him to stay at home during a very difficult period. The carers were always cheerful, professional and hard-working. I would not hesitate to recommend their services.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words and for taking the time to share your experiences with us. We understand how difficult it can be when you face life-changing events, and we are proud to have been trusted to support your Dad.

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Review from Hazel H (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

Excellent care company. All staff are amazing. They cared for my ninety-six-year-old father, and as he had been a very independent person. I was not sure he would accept someone coming in to help with personal care. The ladies were absolutely lovely, and Dad classed them as his friends. They encouraged

him to play the piano every day and would sing along with him as they carried out their duties. I couldn’t have asked for more. They turned every negative into a positive. Sadly Dad is suffering from dementia and has had to go into a care home, but the ladies definitely made the last year at home very special. Thank you so much.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Your review is amazing, Hazel, thank you for taking the time to share this. Our team loved supporting your father, and he will be missed. We are so pleased that we could make the last year at home special. Thank you for putting your trust in us to support him. It was a real honour. We wish you all the luck for the future, and we hope that your father settles in well in his new home.

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Review from Pamela T (Sister of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

We found this agency to be very good. We only received home care for a short period of time, as our circumstances changed, but the agency went to great lengths to make sure that we had everything that my sister had all the support she needed. The carers are exemplary. The level of kindness that my sister

and our family felt from everyone at The Great Care Company was what we needed at a difficult time. The reassurance you get from professionals is priceless, something that you cannot really measure at times of need. We felt very lucky to have chosen them to support the family.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Pamela. We are really pleased that we could support your sister and your family, and we are humbled by your kind words. We pride ourselves upon making sure that we make the whole process of receiving care and support as simple as possible for our clients, so we are pleased that you felt reassured by everything that we did. Thank you again for taking the time to share your experiences.

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Review from Katrina N (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience

The care and support that the carers provided to Mum were second to none. We were all so grateful for the support as a family too. I don't think anyone really plans properly for needing care, so it was a big relief to get the support from such a professional and naturally caring company. The whole process

was very easy, with lots of communication and lots of information shared with us. Mum was able to get the support she needed, albeit it was a shorter term than we expected it to be. Reliable, friendly, professional, caring, kind, good-natured, knowledgeable - I could go on. Such a great company.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review. We are really happy that you feel this way and you have such positive things to say about our team. Everyone works very hard to deliver the best possible service, so it is very humbling to read your kind words. Thank you.

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Review from Andrew H (Relative of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience

We are very impressed by the service from The Great Care Company. The entire team, from top to bottom, are absolutely lovely and incredibly professional. We have never had any issues with any of the service. The visits are always on-time (or you are contacted if there is a minor delay, eg, due to the

snow) and the group of carers that visit are very kind and empathetic. Everyone goes to great lengths to make sure that everything is ok, and the whole service feels very safe. We would highly recommend The Great Care Company to anyone who is serious about having the highest quality of support for their loved ones.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review and kind words, Andrew. We are really pleased that you are happy with our service and that you feel pleased with everything that we do. Thank you again.

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Review from Andrew S (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience

The Great Care Company recently helped my father through a very difficult time when many other care companies would not. From my first phone call to them, (they were recommended to me), I found them to be very professional and accommodating, and they ensured they kept us informed at every stage. The

care they provided Dad was excellent and to a very high standard. I highly recommend them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words, Andrew. We are very grateful for you taking the time to leave a review and give some feedback regarding our service. We were honoured to support your father through this difficult time.

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Review from Lynn B (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My 98-year-old father has daily personal care and some domestic help provided by a wonderful group of carers - nothing is too much trouble when helping him to keep his independence and remain in his own home. The high level of care they provide, their compassion, dedication and friendliness are outstanding,

and he loves it when they are there.
Last week, my dad had a fall and was found by his carer - she was so professional and caring, contacting both myself and the Ambulance service immediately after assessing the situation, chatting and keeping him cheerful whilst we arrived and then working closely with us - we are so grateful that we can rely on this high standard of care at all times.
We work in partnership with the care company to help my father remain in his own home during these difficult times - the office staff are always available to chat to and offer/alter any arrangements as required. The carers and all staff provide an outstanding service.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your lovely review, Lynn. We are very grateful for you taking the time to share your experiences of our services. We are proud to support your father and the team will be very humbled by your kind words. We will be sure to share your review with everyone who visits your father and the office/support team who work behind the scenes. Thank you again, Lynn.

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Review from Andrew R (Son of Client) published on 4 August 2020
Submitted via Website • Report

Overall Experience

In a nutshell, they are the best, the level of care, compassion and dedication to my mother has constantly exceeded all expectations.
On a day to day basis, all the care staff have proven to be of the highest calibre responding to the changing needs of my mother’s deteriorating condition. They're

protective, amenable and kind - she loves them all and they genuinely respond to her.
In a recent incident, my mother was in danger in her own home being threatened and intimidated as a victim of a scam. The care staff responded impeccably and professionally to ensure my mother’s continued safety, calling the police, informing myself and arranging temporary care accommodation through social services.
I can not thank them enough - this is not just a job they do it’s a vocation.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Andrew. We really appreciate your kind words, and we are really grateful to support your mother. With regard to the recent incident, we are pleased that we could assist the way we did and we have ensured that we have recognised our team for doing so. We will ensure that this review is shared with the team. Thank you again, Andrew.

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Review from Mark O (Son of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience

I can't fault anyone from this agency. They have all been completely exemplary, both the carers who come out to my mum and the people in the office. The ladies who do the frontline work are considerate, expert and conscientious. They do an incredibly difficult job but at all times keep Mum at the centre

of it all. I never feel she's just another client.
They also keep on top of feeding me information to give the other agencies involved in this, to make sure the whole thing stitches together. I've never been in a situation like this before, and having someone on your side who knows how things work is invaluable. I'm making it up as I go along, and I need all the help I can get.
The ladies in the office have also been very helpful. When I needed to increase the care package, it only took a short call to the manager and things happened. Suffice to say that this isn't the case with every organisation I'm dealing with - so having someone who listens and gets things done makes all the difference.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you, Mark, for your review. We are very pleased to hear that we are supporting you in the way that you need. We recognise that times like this can be very difficult so our team do their utmost to make things easier and to be there for everyone. We will make sure that these kinds word are passed onto the team. Thank you again for taking the time out to leave a review, it is greatly appreciated.

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Review from Christopher B (Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience

I have had the pleasure of having The Great Care Company looking after my wife who had Parkinson's and Dementia since the 9th of March. We have had four carers calling daily for a 4-hour sit to give me some respite. The care has been first class; I cannot fault the care in any way sadly, my wife passed

away on the 18th May, I am sure the care given by this company made the sad passing as comfortable as possible.
Thank you.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Christopher. We really appreciate you taking the time out to share this, especially under the circumstances. Our team were very proud to support your wife and yourself during this difficult time. Thank you again, we will make sure that your comments are passed onto the team.

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Review from Helen R (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience

The carers that visit my parents have hearts of gold and will always give as much as they can. They are true professionals that approach every situation with calmness and compassion. Without the support that we receive from The Great Care Company keeping Mum safe would be so much harder. They have endless

amounts of patience and good humour. We would highly recommend them to anyone looking for home care.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind review, Helen. We really appreciate you sharing your experiences online. Our team truly believe that people belong at home if that is where they want to be... where they can be supported to remain safe and independent. We know that the team really enjoy visiting Mum and are pleased that she is a part of their day. We also believe that we should deliver our service with good humour, so we are especially pleased that you highlighted that in your review. Thank you, Helen.

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