The Great Care Company

Unit 3 Concept Court, Kettlestring Lane, York YO30 4XF
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9.2 33 Reviews
  • The Great Care Company, York
The Great Care Company is proud to provide high-quality homecare and support services that keep clients safe, cared for and happy in the comfort of their own home.

Their bespoke service is individual and personalised for all clients so they can ensure that the caring, carefully selected and fully trained staff deliver service to a client’s preference.

They provide home visits from 1hour to 24hours a day so care never feels rushed whether it’s a friendly face to call by for a social visit or perhaps more complex support with personal care or dementia care they can help.

Their extensive service portfolio also includes other popular services offering greater peace of mind such as Live-In or Night Care services.

At The Great Care Company, they take time to match carers to clients based on personality and interest. Once they have personalised care plan finalised they like to ensure a meet and greet with staff happens prior to care services beginning so clients are comfortable and ready for their first visit to be delivered on time and from a friendly face.

Staff don’t wear uniforms but have a dress code with ID badges ensuring they do not bring unnecessary attention to clients. They believe this promotes comfortable positive relationships that help staff achieve great outcomes for clients. Make sure you view their client videos about what services with The Great Care Company are really like: www.thegreatcarecompany.com/about/case-studies/rosemarys-home-health-care-story/

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Care Provided by The Great Care Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Gregory (Manager)

The Great Care Company Reviews (33)

Total of 33, showing 1-20
9.2

The Great Care Company has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time The Great Care Company has 33 reviews.

Overall Experience

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Review from Martyn G (Husband of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two false starts with other care providers, we were finally allowed to select The Great Care Company. After the earlier delays, my wife was becoming more ill and from May 10th we were so lucky to have the care provided by The Great Care Company staff. Every member of staff has been unbelievable!
In my 86 years, I have never met such a kind, efficient and helpful team of people. The two staff who started our journey happened to be on shift on May 3rd when my wife passed away and were a great comfort to me, staying even when they had further calls to make.
I am in awe at the quality of the care my wife and I have received. Yes, they were caring for me too.
I feel that the secret lies in the company name. The Great Care Company. They certainly showed great care to us.
Thank you all very much is all I can say to them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words. It was our pleasure to support your wife to remain at home. We pride ourselves with our staff retention as this enables us to offer consistency and continuity which was clearly very important to you. We are very thankful for you taking the time to leave such a wonderful review. We wish you all the best.


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Review from Peter H (Relative of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our whole family are so grateful to The Great Care Company. The service is very good, the girls are fantastic and we never have any issues. It can be really hard to see your loved ones need care and it brings us peace of mind knowing that we can rely on The Great Care Company. We would have no hesitation
in recommending them.

Reply from Care Consultant, The Great Care Company at The Great Care Company

Thank you for taking the time to leave such a lovely review. We love to hear such wonderful feedback about our team.
We understand that both stress and pressure can be felt by our service users and their families when support is required, but we aim to make it a smooth transition and I am pleased you know that you can rely on our team.


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Review from Andrew F (Son-in-law of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely and really helpful. They all seem really happy and brighten up the day with their visits. Our family would be lost without them. It's the reassurance that you get from knowing that you can rely on them to attend and provide a really good quality care. We have been so impressed
and I know my father-in-law is really pleased with the care that is provided. We are always pleased to recommend The Great Care Company.

Reply from Care Consultant, The Great Care Company at The Great Care Company

Thank you for your kind words towards our team. We are delighted to receive such wonderful feedback and thank you for taking the time to leave such a nice review. We thank you for your continued service.


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Review from Iris F (Daughter-in-law of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with the Great Care Company has been exemplary. The people who visit are lovely and nothing is ever too much for them to do. My father-in-law has received excellent care from each carer, saying quite often that they are kind, caring and professional. We are delighted by the service and
we would recommend them to anyone. Thank you.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave a review - we really appreciate your feedback. We will pass your comments on to our team, who we are sure will be delighted that you are happy with our service. Thank you again.


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Review from Clare P (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. Since my elderly mum started to get visits, it has not only helped with the challenges of daily life but also with her general well-being. Not only do they help with daily chores, but they are always reliable, friendly and take time to chat. The friendly chats are as helpful
as the more practical help.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave your review. It is our pleasure to support your mum and we look forward to continuing to do so.


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Review from Judith M (Daughter of Client) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I would like to thank and recommend The Great Care Company in York. We never expected our mother to willingly accept the level of care required, but she did, enabling her to live out her life where she wanted to be - at home. The girls were wonderful, kind, caring and professional. They
always treated her with dignity and allowed the time to share a genuine interest in her life. Thank you again.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words. It was our pleasure to support your mum to remain in her own home. We really appreciate the feedback and will ensure we pass this on to the team who supported her.


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Review from Diane O (Sister of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service that my sister has received. The carers that visit are the same people each time which is really pleasing because consistency is really important to us. The service is vital to helping my sister remain independent and we are amazed by the empathy and attention that the carers
give. They are all wonderful people and we would be lost without them. Thank you!

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave your fantastic feedback for our team Diane. We're so pleased you put your trust in us to support your sister.


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Review from Liz B (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fall and broken wrist led to us looking for a regular care service for our mother, after researching and contacting several providers we met with the Great Care Company. All contact and meetings were conducted in an easy to deal with and professional manner. Mum is not good with change so we were
anxious about starting home care for her as she can be stubborn and challenging, at times. We discussed this with the care company and they don’t push Mum to do things she doesn’t want to do, but they have achieved much more with her than any of us, as her children could have. The house is in a much cleaner condition, as is Mum! Now she is in the routine of having ‘visitors’ come and help her, it’s just become normal. It has also relieved some pressure on the family, juggling full-time jobs and childcare and living in another part of the country as we know someone is checking on her twice a day.

Reply from The Care Care Company, Care Consultant at The Great Care Company

Thank you for your lovely comments Liz, we're so pleased to be able to give you and your family the peace of mind that your mother is being well looked after and relieve the pressures you used to feel. We're very proud of the support we are able to offer and are so pleased when we receive such great feedback as a testament to this. Thanks once again.


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Review from Carrie C (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the quality of care provided for my parents over a difficult period. The two carers were competent, reliable and helpful. I am relieved that my father, in particular, felt comfortable with the care provided and that the carers quickly gained his trust. We would not hesitate
to use this company for further care. It was particularly good that their was just a team of two, with only very occasional substitution.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your lovely feedback Carrie. We're so pleased your parents were able to make the most of their support by building strong relationships with their consistent carers during their service. We know the whole team appreciate the positive feedback and we're grateful as ever for your words.


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Review from Emma M (Stepdaughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support our family received from the Great Care Company was excellent and although they only supported my step father for a short time, it was truly appreciated. They are very kind, supportive, committed, caring and most importantly for us - trustworthy. We would recommend anyone to use them to
support their loved ones.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for trusting us to provide support for your stepfather. Our team were delighted to assist and appreciate your encouraging words. Thank you once again.


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Review from Ian W (Son of Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care team to be excellent, with no complaints. In particular. one lady needs a special mention; she is great with Dad and very caring. However, the only frustration I have is regarding payment - I just don't understand why you can't operate with a direct debit facility.

Reply from The Great Care Company, Care Consultant at The Great Care Company

We appreciate the time you have taken to leave your kind words for our team. We thank you for putting your trust in us to support your Dad. As a smaller company, the reason Direct Debit has not yet been an option is due to the cost incurred by this. We have chosen to put our investment into our service and our carers as a priority. However, we do appreciate your frustrations with this and assure you that it is in our plans to introduce Direct Debit as an option. Thank you once again for your feedback.


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Review from Martyn A (Relative of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find it really hard to visit my mother and we are really pleased that she has the support of all the staff at The Great Care Company in York. She loves the girls that come to see her and always talks about how she enjoys the meals they cook for her. We've noticed such a difference in her, she has
become so much happier since the carers have been visiting. Can't thank the team enough.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave a review sharing your experience. We are truly grateful. We are also really pleased that your experiences with The Great Care Company are very positive - this makes our day!


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Review from Pam A (Daughter of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company have assisted me in looking after my mum in our home, over the past year. They have always treated my mum with respect and dignity and tried to lift her spirits and make her smile. Having had several care companies over the years, this company are by far and away, the best. Good
management and well trained, cheerful staff. A big thank you to all of them.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review, Pam. We were deeply saddened to hear of your loss. We are grateful to you for placing your trust in us to deliver support to your Mother. Thank you again for taking the time to share your experiences by leaving this review.


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Review from Pamela M (Client) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted by every aspect of care provided by The Great Care Company. I feel very secure in my home, which is well cared for and I enjoy all the varieties of meals prepared and the pleasant, good company.

Reply from Dominique, Client Onboarding and Experience Manager at The Great Care Company

Thank you for your review, Pamela. We are really pleased you feel this way about our service and our team. We are grateful to you for placing your trust in us. Thank you again for taking the time to share your experiences by leaving this review.


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Review from L H (Wife of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the Great Care Company to everyone. They have encouraged my husband to speak, how to move safely and used both professionalism and kindness. After every visit, they ask if there is anything else I want doing. The company are supportive, on the end of a phone and adaptable to our needs.
The staff are aware of the complex medical needs and are updating things constantly.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you, Lesley, for your lovely review. We are really pleased that you have found our service to be so positive. We are grateful and proud to be supporting your husband. We are here for you, always. We will be sure to share your kind words with our team. Thank you again.


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Review from Joanna A (Daughter of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care company was recommended to me when my father needed care - 4 times a day. He is very happy with his carers and very appreciative of all they do for him. It is such a weight off my shoulders and my brother's to know that he is being well-looked after and cared for and that he is happy and cheerful.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review Joanna. We are really pleased that your father is very happy with our team. We are really pleased that we can support him at home, and we are pleased that it is a weight lifted of your family's shoulders too.


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Review from Ian T (Relative of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience with The Great Care Company. All the carers and managers are polite, caring and kind. It got to a stage where my Aunt really needed some support at home and we heard good things about this company. Everyone there goes above expectations and really does care. They
are really professional and have helped our family immensely. We really appreciate it.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for sharing your experiences Ian. We are really pleased that you feel happy with our service and we are really proud to support your Aunt. We really belief in doing everything we can to support people to remain independent at home, so we are pleased that we are achieving this for your Aunt.


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Review from Esther T (Friend of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my line of work, I have come across a number of care providers, and I would comfortably say that The Great Care Company are one of the best I have seen. Their team from top to bottom are so caring. My friend had support with them for some time before she sadly passed away. She required a lot of support,
but the carers and management were always happy to go above and beyond for her, doing lots of extra things for her such as her shopping, keeping her company and collecting medications. They even provided free visits for some extra companionship for her which was welcomed. They were amazing throughout the whole pandemic too, keeping everyone informed and keeping everything going.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for such a lovely review, Esther, it has brightened our day! We know that, from your work, you have come across a lot of home care providers and care homes, so we are really honoured that you think so highly of our team. We were really proud to have been able to support your friend to remain at home for as long as possible, and we were always happy to go 'above and beyond; it is in the nature of our team to do this, so it really wasn't any trouble. We are pleased that the free visits and extra companionship were of good use, and we are pleased that you were so satisfied with our support. Thank you again, Esther.


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Review from Marjorie S (Sister of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service has exceeded our expectations, and my sister could not be happier. The carers who visit her are very friendly and are empathetic. It is wonderful to see her remain at home, where she wants to be. It has been such a hard year, and we are lucky to have The Great Care Company lighten the
load and make everything that much easier for us.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to leave a review, Marjorie. We are really pleased that you are happy with our service. We are proud to support your sister, and we are pleased to support her to remain independent in the comforts of her own home. Thank you for all your support.


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Review from Paul R (Cousin of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When living so far away from family, it is hard to keep up to date with how they are and how they are managing. This is why it is so useful to have a company like this go in and provide support. My cousin has had help from The Great Care Company for some time now, and they do a wonderful job. We understand
that they are caring and considerate, and very respectful. We would certainly recommend them.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Paul. We are really pleased that you feel so positively about our company, team and service. Thank you for taking the time to share your views.


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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for The Great Care Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Great Care Company is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Great Care Company is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (0)

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Frequently Asked Questions about The Great Care Company

What Type of Services does The Great Care Company offer?

The Great Care Company offers Home Care.

How many Carers does The Great Care Company employ?

The Great Care Company employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Great Care Company to verify any information. View our terms and conditions. The Great Care Company has a Platinum Service – more info.