The Great Care Company

Unit 3 Concept Court, Kettlestring Lane, York YO30 4XF
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9.2 33 Reviews
  • The Great Care Company, York
The Great Care Company is proud to provide high-quality homecare and support services that keep clients safe, cared for and happy in the comfort of their own home.

Their bespoke service is individual and personalised for all clients so they can ensure that the caring, carefully selected and fully trained staff deliver service to a client’s preference.

They provide home visits from 1hour to 24hours a day so care never feels rushed whether it’s a friendly face to call by for a social visit or perhaps more complex support with personal care or dementia care they can help.

Their extensive service portfolio also includes other popular services offering greater peace of mind such as Live-In or Night Care services.

At The Great Care Company, they take time to match carers to clients based on personality and interest. Once they have personalised care plan finalised they like to ensure a meet and greet with staff happens prior to care services beginning so clients are comfortable and ready for their first visit to be delivered on time and from a friendly face.

Staff don’t wear uniforms but have a dress code with ID badges ensuring they do not bring unnecessary attention to clients. They believe this promotes comfortable positive relationships that help staff achieve great outcomes for clients. Make sure you view their client videos about what services with The Great Care Company are really like: www.thegreatcarecompany.com/about/case-studies/rosemarys-home-health-care-story/

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Care Provided by The Great Care Company

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Gregory (Manager)

The Great Care Company Reviews (33)

Total of 33, showing 21-33
9.2

The Great Care Company has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time The Great Care Company has 33 reviews.

Overall Experience

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Review from Graham D (Stepbrother of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone does such a marvellous job, and it is a job that I certainly couldn't do. The patience and constant positive attitude of all are really inspiring. The carers are so friendly and professional, as is everyone that we have dealt with. It has been such a difficult year for everyone, and it gives
us peace of mind knowing that the support from The Great Care Company is always there. Thank you for everything that you all do.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review and kind words, Graham. We are really pleased with your feedback. Our team work so hard to make sure that they are always delivering a service that is the highest of standards, so we are really humbled by your comments. Thank you.


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Review from Paige S (Friend of Client) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service from everyone involved. Terrific, friendly staff who are always willing to go the extra mile. I would highly recommend them. It isn't often that you come across a company that is so caring.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for taking the time to provide feedback to us. We are truly grateful, and we will ensure that the team are aware of your kind words.


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Review from Anna D (Niece of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring company. Very kind and compassionate, and all the carers are amazing. With everything that has gone on in the world, and locally recently, we are really grateful for everything that everyone does. Nothing seems to be too much, and everyone is willing to help.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Anna. We are really pleased that you feel this way. Our team are special and do everything they can to help people remain independent at home, so your feedback is appreciated.


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Review from Ray S (Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company with friendly and professional staff.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words. We will be sure to pass your comments onto our team, who we are sure will be delighted that you are happy with our service.


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Review from Helen J (Client) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia, and this is the first time I have had anyone in to help him. The two carers I have had so far are lovely and so kind and caring. Makes such a difference to know that I can have a couple of hours out and know that my husband is in good hands.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words, Helen. We really appreciate you sharing your experiences of The Great Care Company. We really take our time to find naturally kind and caring people to be part of our team, so we are really pleased that you feel the way you do about the team members that support your husband. Thank you again, and we will be sure to share this feedback with our team.


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Review from Lynsey J (Daughter of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Great Care Company have been helping with my mum's care needs for the last few years. Mum has Alzheimer's and mobility issues and as her care needs have changed the staff at The Great Care Company have adapted what they have provided to us. These last few weeks when my mum has been very poorly they've
rallied round which has allowed us to keep caring for my mum at home instead of her having to go into medical respite. This has been invaluable to us and all the staff have been very helpful in getting us up to speed on things to try to keep Mum the safest and happiest we can. I feel like it's a friend walking through the door every time a carer arrives. I can't recommend this company enough they have been amazing.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Lynsey. We really appreciate your kind words and we are humbled that we can help in the way that your mum needs us to. We believe very strongly in person-centered, responsive care, so we are pleased that you have had positive experiences from our team. Thank you again for sharing your experiences and we will be sure to share this with our team.


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Review from Andrew B (Nephew of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all very pleased with the quality of care from The Great Care Company. The staff are reliable, friendly and good fun. Everything is well organised and the team are very dedicated. We trust them so much and they never let us down.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Andrew. We are really pleased to hear the kind words you say about our team and our service. We really do understand that being reliable is key in delivering a home care service. We recognise that our client's independence can be affected if we are not reliable and dedicated, hence why we take this so seriously. We are very pleased that you have picked up on this. We will ensure we pass on your kind words to our team.


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Review from Peter M (Stepson of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You really couldn't ask for a better company to provide home care. It isn't easy receiving care, it can be quite worrying, however the staff at the Great Care Company do a marvellous job. They are very kind, caring and considerate, and they put your mind at ease. Nothing is too much trouble. You'd be
very lucky if you become a customer of theirs.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your kind words. We do pride ourselves on our incredibly high standards so we are very humbled to learn that you recognise this. We strive to deliver the best possible service to our clients and to support their families, friends and even the wider community. Thank you again, we will be sure to share your feedback with the team.


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Review from Julie C (Friend of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and very consistent in delivering much-needed support and a good standard of care. With everything that is going on, they give us all the peace of mind you hope for. This company does exactly what the name says and we would happily recommend.

Reply from The Great Care Company, Care Consultant at The Great Care Company

Thank you for your review, Julie. We really appreciate your kind words. We know the team work very hard and do all they can to make our clients feel safe, so it is pleasing to see that we are giving you peace of mind. Thank you for taking the time out to provide your feedback, we really appreciate it.


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Review from Jackie U (Friend of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You really couldn't ask for more from a care company. Everyone who visits my friend is always kind, pleasant and professional. They have continually helped my friend above our expectations and we are very pleased. Also, with everything that is going on with the pandemic, they are really reassuring and
haven't let people down. They go the extra mile and the name, The Great Care Company, says it all for me. I would highly recommend them to anyone who needs care at home.

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Review from Gerald H (Relative of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We know what it takes to provide really good quality care, having experience within the sector for quite a few years ourselves, and The Great Care Company do a really very good job.
The staff are very good, the management is also very good and there is definitely a focus upon quality and person-centred
care. Different carers generally have different abilities, but there is a lot of consistency and good staff here.

Reply from Care Consultant at The Great Care Company

We continually ensure that all of our teams training and knowledge is up to date as we pride ourselves on the consistency we are able to provide to our clients. Thank you for taking the time to leave some great comments to feedback to our team!


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Review from Andrea G (Regular Volunteer) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small team that feels like family, nothing is ever too much trouble to ask staff!
Staff are always professional and office team communication is fantastic.

Reply from The Great Care Company at The Great Care Company

Thank you for your kind review. Our team are always happy to go the extra mile!


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Review from David C (Friend of Client) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from them is excellent and the staff really do go above and beyond. I have nothing but praise for the ladies who visit her.

Reply from The Great Care Company at The Great Care Company

We really appreciate your kind review and are pleased to be able to offer the support your friend needs!


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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for The Great Care Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Great Care Company is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Great Care Company is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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