Home Instead (Tavistock and Tamar Valley)

Kilworthy Park, Tavistock PL19 0BZ
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Top 20 award
9.9 62 Reviews
  • Home Instead (Tavistock and Tamar Valley), Tavistock
Home Instead Tavistock and Tamar Valley, rated Outstanding by CQC (Feb 2020), is a locally owned company devoted to providing the highest-quality care for older people in the comfort of their own homes.

Covering Bude, Holsworthy, Launceston, Callington, Tavistock, Saltash and down to Plymouth, Torpoint and the surrounding villages. Do give them a call if you are unsure of the coverage as the most important thing is you get good advice and support.

The provider offers a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and dementia care available with continuity of the Care Professionals are at the heart of services. Care Professionals are carefully matched to every client.

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Care Provided by Home Instead (Tavistock and Tamar Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Russell (Manager)

Funding & Fees Guide for Home Instead (Tavistock and Tamar Valley)

  • Prices

  • Please ring for our rates

Home Instead (Tavistock and Tamar Valley) Reviews (62)

Total of 62, showing 1-20
9.9

Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.934) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Tavistock and Tamar Valley) has 62 reviews.

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Review from P w (Daughter of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was able to continue to live at home for those extra few months with the help of Home Instead. I cannot fault the care and compassion showed by everyone from the admin staff to the visiting carers. They were professional in their approach and when mum was not at home on a couple of occasions they
made every effort to ensure she was safe and well. Mum thoroughly enjoyed her visits and we will always be grateful for the help Home Instead provided.

Reply from Franco Moller, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words, they mean a great deal to our entire team. Knowing that our support helped your mum remain in her own home for those extra few months is exactly why we do what we do. We're incredibly proud of our compassionate and professional team, and it's heartening to hear how much the care meant to both you and your mum. Thank you for placing your trust in us, it was a privilege caring for your mum.


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Review from Jan M (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my mum with personal care four days a week for about a year now.
Recently my mum became ill and required additional support which we were not sure whether would be short term or long term. The team at Home Instead have been incredibly flexible and helpful throughout
this process, which has involved some "live-in" care three nights a week.
The admin/management staff have met our needs efficiently and reassessed the care plan as it has needed to adapt. The care staff themselves have been very professional, understanding, willing to adapt and incredibly kind to my mum, who greets each one with enthusiasm.
Many thanks to all concerned. I could not have coped through this period without you!

Reply from Franco Moller, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for taking the time to share your lovely feedback. We feel privileged to care for your mum and to have supported you during this time. We take great pride in employing dedicated and compassionate people, and it's wonderful to hear how their flexibility and kindness have made a difference. Your words mean a lot to our team and reinforce our commitment to providing the best care possible.


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Review from Anne G (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been very happy with Home Instead as have I. The care my Mother has needed has increased over the last few years and they have adapted with us. Every carer that comes in the door has been kind, patient and very efficient. Mum loves chatting with them all and it keeps her bright and happy.
The office have managed to fulfill all my last minute requests for extra help when needed. We would never have been able to keep Mother in her own home without the care of Home Instead. I would highly recommend them.

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Review from Susan S (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, never fail to turn up at the correct time and give their all. I could not have managed to keep my mother in her own home, which is what she wanted, without their help. I would recommend them, and have done so, to anyone who needs this type of help.

Reply from Franco Moller, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your very kind recommendation. We pride ourselves on our standards of care, kindness, and punctuality so your feedback will mean a great deal to the team.


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Review from B M (Wife of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very reassuring to have the support of the Home Instead team.
We value the companionship our carers give to my husband.
We value their kindness and their understanding of his needs.
It is comforting to have the ability to ask for extra support when required.

Reply from Franco Moller, Director at Home Instead (Tavistock and Tamar Valley)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible and prepared to go the extra mile when extra support is required by our clients.


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Review from S J (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Home Instead in April 2023. My widowed, 94 year old mum lived independently but we, as a family, felt she needed some support due to failing memory. She was extremely reluctant to have a carer. However she soon came to look forward to their visits and enjoyed their companionship.
Now
nearly two years on, she needs so much more care; though still wants to live in her own home. The staff at Home Instead have gone above and beyond to help us. I know mum is in safe hands and if there is an issue, I am informed straight away. Nothing is too much trouble. What a brilliant team from the caring team to the office team. Would definitely recommend this caring company for your loved ones.

Reply from Franco Moller, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for taking the time to write this lovely review and we are so glad that you are happy with our services. Thank you for placing your trust in us to care for your mum and we hope to continue supporting her in her own home. We will pass on the lovely message to the care professionals and office teams who look after her.


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Review from S J (Wife of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful team of carers to assist me with the final ten months of my husband's care at home with multiple dementias and being completely bed-bound. Their compassion and professional expertise enabled the family and me to keep him comfortable, safe and very happy here at home until his very gentle passing
in November. They also brought fun and joy daily, helping lighten the work involved. The office staff too are always on hand to advise or help and nothing ever appears to be a problem to any of them. Their care for me and for the family since my husband's death has also been so kind and so appreciated.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words which mean so much to the team.


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Review from Charles J (Son of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many months of incredible care, not just for my father, but also for my mother in her role as his full-time carer - practical support, emotional support and social support. The care team have been incredible, with an attention to detail and a generosity of spirit that is so valued by us as a family.
With us children living all over the world, the comfort of knowing our parents have had access to such high-quality care is so reassuring. Without this quality of support, it would have been very difficult to keep my father at home throughout his care needs, and this was so important to him. I recommend Home Instead without hesitation.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words and for taking the time to leave us this review. It was an honour to support your father and your mother.


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Review from Tim W (Son of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely team at Home Instead were involved with my father's care for the last 18 months of his life. As my dad's needs increased and following discussion with us the team were able to increase the frequency, scope and length of his visits. He had a core team of regular carers with whom he formed
a strong bond and he always had a familiar face visiting. Such familiarity and trust became increasingly important as dad's dementia and general anxiety increased.


The carers and office staff were always approachable and supportive. We were provided with a phone app where members of the family could login and read daily reports from individual carers. These reports helped us feel reassured that dad was ok and being well cared for. To summarise the team at Home Instead gave dad the safe, professional, compassionate and caring support necessary to help him to remain living in his own home - something he really wanted to do!
Thank you all.


Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for taking the time to leave us this review which means so much to us. It was so important to us that your father could live at home until the end.


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Review from Louise W (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and caring team who took the time to get to know our dad. I knew that my dad was receiving the highest standard of care in his own home.
Also, while the face to face carers were fantastic, every contact I had over the phone with the rest of the team, was dealt with in a very professional
way but whilst also having to help me through some very stressful situations. I always felt their empathy and am very grateful that we chose Home Instead.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your very kind words which mean a huge amount to all the team.


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Review from Paul G (Son of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided in-home care for my mum for approximately 1 year. Over time period they were fantastic and provided exceptional service to my mum. Nothing was too much for the team, they were flexible and went over and above when my mum was ill and we were on vacation out of the country. I would
recommend Home Instead to anyone.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

It was an honour and a privilege to support mum. Thank you so much for your feedback which we will share with the team.


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Review from Gill A (Wife of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came to look at care for my late, husband, it was difficult, as he did not want anyone coming into our home. Looking at HomeInstead's CQC results, I made the decision to contact them. It was the best thing I could have done. Although at first, my husband was very reluctant to be supported,
he soon became friends with his carer and enjoyed their visits. They showed care, compassion and friendship from the beginning and went above and beyond to meet his needs. As my husband's health deteriorated, they adapted to these changes with ease. Latterly, we received photos of carers in our home which made a big difference for my husband to know who was visiting. He recognized photos, pointing, with a smile. Home Instead, gave me great piece of mind knowing my husband was in good hands, whilst I was at work, a few days a week. They would prepare his meals and support me with ironing, cleaning, etc, whilst my husband was eating, making sure he still had their attention.
Thank you Home Instead Team.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

It was a huge honour to support your husband and to assist you at a crucial time in your journey together. Thank you for these very kind words which will mean a great deal to the team.


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Review from Julia D (Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the care I received from Home Instead and would recommend them to anyone. The carers were efficient, kind and caring. All carers were on time, knowledgeable, pleasant and supportive.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words which mean so much to all of the team.


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Review from Peter N (Son of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home instead when Mum was 92 and still living completely independently. In the early days the visit each day was largely for companionship and to keep an eye on. As the months went by and Mum's needs grew the team was brilliant at gradually increasing their input and assisting with
meals, cleaning and personal care. The service and our requirements were frequently reviewed and adapted to our needs; changing the time of day and number of visits as mum's needs changed. As she approached 95 Mum needed more frequent care and we chose to access this support using Home Instead rather than a care home for as long as possible. Only when it became clear that 24-hour residential was needed did we choose to move her from her own home.
Flexible, professional and friendly I cannot recommend highly enough.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for these very kind words which mean so much to the team. It was an honour and a privilege to support Mum, at home, for as long as possible.


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Review from I S (Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were most impressed by the professionalism of the service provided throughout. The initial assessment was very thorough and identified our needs most carefully. All the carers, and particularly our principal carer (who assisted us throughout the period that we needed assistance) were always prompt
and obliging and more than willing to carry out more mundane tasks if asked to do so. We would be more than happy to use your services again should the need arise and would certainly recommend it to others.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words which mean so much to all the team.


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Review from R C (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process at Home Instead was highly professional and the care and compassion offered to both my mum and dad was amazing. Their needs were discussed with the family and considered at all times. Communication was excellent with updates on each visit and any concerns were immediately highlighted
with a telephone call. They were able to cover bank holidays and never let us down on a single visit which is invaluable when you do not live nearby. I highly recommend Home Instead as a home carer provider.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words which mean a great deal to us.


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Review from Julia A (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very reluctant to have support living at home,but after a couple of weeks became quite comfortable with having 2 visits each day.
The care provided al!owed him to be independent for a little longer.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for your kind words which mean a great deal to all the staff.


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Review from Claire T (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was entirely positive. From first contact over the telephone to each subsequent step I felt there was a genuine concern to give quality care for my Dad and me. Details of our personal needs were sought and then catered for, to achieve a truly individual service. Their care added quality
to my father's life in his last year. My confidence in their support was well placed, from carers to managers and administrative staff. I would also mention that I came to like the part of the welcome pack that showed you the photographs of the team who might be answering your phone calls. Another humanising touch in their approach.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for these very kind words which mean an awful lot to all the staff.


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Review from Linda D (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my bed bound father with professional care and respect. My father was very grateful for all the care he received by such a caring and kind team. They visited daily, making him as comfortable as possible and built a great rapport with him. We are very grateful for everything
they did.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for these very kind words, which mean so much to the team.


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Review from A H (Daughter of Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to Home Instead (Tavistock), who cared for Mum for two years, enabling her to remain at home following her Dementia and Alzheimer’s diagnosis. 
Mum’s team of carers were unwavering in their kindness and went above and beyond to overcome challenges and meet her changing needs as
the illness progressed. 
Home Instead’s collaborative approach with family and the rest of Mum’s support network facilitated excellent communication and consistency with her care. 
Although always remaining very professional, Mum came to regard her regular team more as valued friends rather than merely caregivers, thanks to their gentle, calm companionship. We, in turn, had peace of mind that Mum was in safe hands when we could not be with her ourselves.
Thank you, Home Instead.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these very kind words. It was an honour to be part of Mum's journey and everyone misses her greatly.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) ) ÷ 136 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

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Meet the Team (5)

Franco

Franco Moller

Job Title: Director / Owner

Joined: 2024

I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.


Hayley

Hayley Russell

Job Title: Registered Care Manager

Joined: 2021

I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.


Sandie

Sandie Oldfield

Job Title: Compliance Consultant

Joined: 2018

My name is Sandie and I was the Registered Manager at Tavistock and Tamar Valley Home Instead office. I have now moved to a part-time role dedicated to our quality standards. I live in the beautiful town of Tavistock with my husband Mark and our two teenage daughters, we have an Irish Setter dog and a Maine Coon cat.


My career has primarily been in banking, starting as a bank clerk with Barclays at 16, and progressing to managerial positions within the Santander group. On moving to Tavistock in 2009, my husband and I wanted to share the care of our two young daughters, so I worked as an evening care worker to dovetail with his work. I developed a passion for looking after people in their own homes and started a small domiciliary company, wanting to improve my client’s quality of life and truly make a difference, this is how I met Lynn and her Mum Enid. Having started this journey from the beginning with Lynn, I am so proud that we have built an amazing team with values that focus on our mission to ‘change the face of ageing’.


I have two older daughters and four grandchildren and my spare time goes into dog walks on the moors, planning get-togethers, days out, holidays, online quizzes and murder mysteries. I also love live music events and getting on the dance floor.


Clare

Clare Northey

Job Title: Recruitment and Engagement Manager

Joined: 2020

I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.


I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.


Anne

Anne Hine

Job Title: Training & Support Manager

Joined: 2022

I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, gardening and reading.


Frequently Asked Questions about Home Instead (Tavistock and Tamar Valley)

What Type of Services does Home Instead (Tavistock and Tamar Valley) offer?

Home Instead (Tavistock and Tamar Valley) offers Home Care.

How many Carers does Home Instead (Tavistock and Tamar Valley) employ?

Home Instead (Tavistock and Tamar Valley) employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Tavistock and Tamar Valley) to verify any information. View our terms and conditions. Home Instead (Tavistock and Tamar Valley) has a Platinum Service – more info.