Home Instead (Tavistock and Tamar Valley)

Kilworthy Park, Tavistock PL19 0BZ
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Top 20 award
9.9 62 Reviews
  • Home Instead (Tavistock and Tamar Valley), Tavistock
Home Instead Tavistock and Tamar Valley, rated Outstanding by CQC (Feb 2020), is a locally owned company devoted to providing the highest-quality care for older people in the comfort of their own homes.

Covering Bude, Holsworthy, Launceston, Callington, Tavistock, Saltash and down to Plymouth, Torpoint and the surrounding villages. Do give them a call if you are unsure of the coverage as the most important thing is you get good advice and support.

The provider offers a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and dementia care available with continuity of the Care Professionals are at the heart of services. Care Professionals are carefully matched to every client.

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Care Provided by Home Instead (Tavistock and Tamar Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Russell (Manager)

Funding & Fees Guide for Home Instead (Tavistock and Tamar Valley)

  • Prices

  • Please ring for our rates

Home Instead (Tavistock and Tamar Valley) Reviews (62)

Total of 62, showing 41-60
9.9

Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.934) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Tavistock and Tamar Valley) has 62 reviews.

Overall Experience

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Review from Gail C (Power of Attorney of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care Tavistock have been providing care here for over 12 months. I have called on many occasions with a request for a care giver to come and provide care with very little notice and somehow, they have always come up trumps. They understand their clients needs and do everything to
ensure that the right care giver is with the right client. The care givers we have are polite, helpful, conscientious and punctual. I wouldn't have any problem with recommending them to friends or family. Home Instead has been my saviour on so many occasions and I am so grateful.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words, which will mean an enormous amount to the team. It is an honour and a privilege to work with you to provide the best possible care.


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Review from Celia I (Daughter of Client) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care was exemplary, carers were friendly and helpful and did all they could to make my father comfortable and as happy as he possibly could be in his own home, enabling him to stay there for as long as possible. I would highly recommend them to anyone looking for care in their own home.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you, Celia, for your very kind words. It was an honour and privilege to share your father's journey. We all miss him.


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Review from Ruth (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to care for my mother as I live too far away. Home Instead gives me peace of mind because my mother is well cared for. Carers always arrive on time and are carefully matched with their clients. Agency well managed and focused on providing holistic care. Definitely best care agency in the
UK.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thanks you so much Ruth for your very kind words. This means a great deal to the team.


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Review from J E (Husband of Client) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always arrived on time. Both carers are very attentive and caring. Worked carefully without hurrying the client, and both had a cheerful and pleasant approach to their work and their client. Showed genuine concern and empathy with my wife and her many disabilities. They took a weight off of my shoulders
and gave me a bit of time to myself.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. Reading to your wife was very special for the caregivers.


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Review from Isobel D (Daughter of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was determined to get back home from a short period in respite care at the beginning of 2020. As I live a long distance from her, I was very pleased to find the services offered by Home Instead that was tailored to her individual needs. The carers were all outstanding and provided
her with wonderful company and reassurance, as well as monitoring her medication and visits from the District Nurses, and undertaking her shopping on a weekly basis. The communications between the care managers and caregivers were also very reassuring: I was kept in touch with any issues that needed attention. It was a particular relief for me to know that she was safe during the COVID lockdown period. I think the CQC rating is very well deserved.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. The CAREGivers are so very fond of your mother. During the COVID lockdown, we were so glad to be able to give you both reassurance.


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Review from Peter F (Son of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead caregivers are helping to care for my 99-year-old mother in her own flat. The care and friendship that she receives is exemplary, all the ladies show the same care, dedication and love to my mother at this time when she really needs it, frequently the care and help goes well beyond what
might be expected and I have nothing but praise for the caregivers and the management and organization supporting them. Keep it going ladies. (and, I think, some gentlemen as well).

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you Peter for your very kind words. It is an honour to support your mum at home.


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Review from P S (Wife of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became unwell whilst the carers were here to assist him - he had difficulty to communicate and speak. The carers and occupational therapists gave me a great deal of support - calling the ambulance and supporting my husband for which I was truly grateful.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

We love visiting you both and always wish to give you the best possible support.


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Review from Nick (Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Assistance was gratefully provided as agreed with service provider - Every key worker was polite and professional at all times being supportive to our needs. There were no issues with integrity or trust and all key workers could be relied upon to be in the house with no support from other family. Appointment
of one nominated key worker to attend when able each daily visit may have assisted in management of client but overall very impressed and already recommended to others.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you for these kind words and comments. We were glad we could support the family through a difficult time. Thank you for your further recommendations.


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Review from Peter H (Brother of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have previously used Home Instead in my home town for my mother in law. The service and care was fantastic. When we needed to find support for my brother we naturally looked to find the equivalent organisation near Plymouth.
My brother and I have been delighted on many levels with the kind and caring
support we have received from the Tavistock and Tamar Valley team of Home Instead Senior Care.
We would have no hesitation in recommending their services to any future potential clients.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words which are so important to the care team for your brother. We are very much looking forward to resuming the outings locally, particularly to re-visit the animal parks.


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Review from Jo C (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, we are very lucky to have such a great company who provides such lovely carers for my mum. The carers are amazing and always make mum smile. During these unusual times, I think the company and its staff have been incredible. Thank you.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you Jo for your lovely comments. Mums' smile lights up our day and we do love her chuckle.


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Review from Nicola B (Daughter of Client) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support received from this service has been first class. The carers are well matched to the interests of the client which helps form an immediate bond. In our case one carer has been allocated on a regular basis which has been beneficial to support a a degree of speech loss due to a stroke. We
have an arrangement for housekeeping duties and company which tends to work well and comunication channels are always open for discussion. It is a close and caring service and we are happy with the way it is working out. Mum feels she has made a lovely trusting friend.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words. Our CAREGiver enjoys mum's company enormously and as you say, a valued trusting friendship has developed.


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Review from Sally H (Daughter of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mum by Home Instead was superb. Mum can be quite stubborn and is very independent, but the caregivers were so caring and friendly that she took to them almost immediately and looked forward to their visits. They were always polite and did everything Mum asked of them. When one
of the carers found my mum was very confused and unhappy, Home Instead contacted me and arranged for her GP to visit. As I was at work at the time I was very grateful for their support. The carer also stayed beyond her allotted time to deal with both the doctor and physio, talking to the latter about the equipment Mum needed. When my Mum was taken ill for a second time, they called an ambulance and let me know what was happening. The caregiver at the time was very emotional, which I feel demonstrates how much they care. I cannot fault their dedication and quality of care.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much, Sally, for these kind words. Mum quickly became a very popular character with her care team who as you know became very attached to her. They miss her enormously.


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Review from Judy B (Wife of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I could not be happier with Home Instead. Right from the start, the time spent with us both - getting to know our history, backgrounds, needs, likes, dislikes etc was impressive and reassuring.
Both carers, who alternate their time, are willing, friendly, efficient and intelligent people
who are obviously keen to get it right for my husband, as well as checking, daily, to see how I'm coping/feeling. They are always prompt unless unavoidably delayed and genuinely care for and about him.
I appreciate the follow-up calls from the office to see if there's anything we're not comfortable with and have found that every member of the team has genuine interest and empathy.
We can't fault them.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

It is an honour to spend time with you both. The stories which your husband shares with the team are fascinating and it is a privilege to be part of your journey. Thank you from all the team.


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Review from Ed B (Son of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very impressed with the support and understanding the manager and the support team have given to Mum. Getting old and not being able to look after yourself is never easy, none of us would choose it, but we all face it. My experience of Home Instead is that they see the person they're giving
care to first and foremost as a person, with a life, with passions, interests, concerns. And they are willing and able to engage with the individual. And it's also been my experience that careful thought goes into which caregiver/enabler will be best suited to each individual. It's been a very positive experience!

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words. It has been an absolute pleasure to look after mum, and his carer has thoroughly enjoyed the outings, lunch clubs and activities they have been able to share.


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Review from Jonny K (Son-in-law of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers supplied by Home Instead are consistently sensitive and efficient. They are always willing to go that little bit extra. They genuinely care and as well as providing for my mother-in-law's needs in terms of getting washed and dressed, etc. they provide delightful companionship. The backroom
team are very organised and when there is a crisis, it is all hands to the pumps.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much, Jonny. We are so very fond of your mother-in-law and it is an honour to be part of her support.


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Review from Sarah D (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead management are very professional and caring. They understand both the needs of the family as well the client and any problems are solved smoothly and without fuss. The caregivers are absolutely wonderful people. They have enhanced my mother's life and she laughs more. As I don't live
with mother, it's difficult to understand what's happening in her life and she can't remember what she's done in the day or simple things like if she's eaten, but through the care planning app I have a much better idea about her happiness and well being. Since Home Instead have become involved in my mother's life she is happier and my anxiety levels have reduced.

Reply from Lynn Roddy, Director at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your words Sarah. We are very attached to mum and love our visits to the Moor and supporting her in the community.


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Review from Kevin G (Son of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completing this review on behalf of my family and my now deceased father. We couldn't have asked for more supportive or compassionate care for our beloved Dad in his final few months. The team from Home Instead were knowledgeable and dedicated to the care that they provided not only to Dad but
also to the wider family who were coming to terms with the pending loss of our loved one. The support that they provided made a very difficult and upsetting period more manageable and we know that Dad knew he was being cared for and looked after his final weeks and months, this enabled him to pass on in the relative comfort of his own home dignity and with his family around him. We would highly recommend Home Instead and thank them again for all of their care and support.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for these kind words. It was an honour and privilege to support Dad and yourselves during this difficult time.


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Review from Rosemary G (Sister of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the care and concern being given to my brother over the first few weeks. I am confident that Home Instead will help him feel much more confident about tackling everyday tasks and will boost his quality of life. He has a very caring team who are always willing to listen
and take the anxiety away from him when he finds it difficult to cope.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for taking the time to write these kind words. We are so glad to come alongside your brother and the team are extremely fond of him.


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Review from Nicola W (Daughter of Client) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead Tavistock were extremely helpful when we needed some care for Mum. They were very professional and spent a great deal of trouble trying to match their available caregivers with her personality and her needs. They did a really impressive job and we thank them for helping us when
Mum was particularly vulnerable.
I would definitely recommend them and will be using them again if or when the need arises.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words.


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Review from Patricia W (Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been convalescing with my daughter following an accident. At first, I was very reluctant to use the service, but I have been very pleased with the difference it has made to my daily life. As well as personal care the staff have performed many tasks like taking me to appointments and shopping.
Nothing has been too much trouble for the friendly and efficient staff.

Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)

Thank you so much for your kind words. It is an absolute pleasure to have been of assistance to you Patricia.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) ) ÷ 136 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (5)

Franco

Franco Moller

Job Title: Director / Owner

Joined: 2024

I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.


Hayley

Hayley Russell

Job Title: Registered Care Manager

Joined: 2021

I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.


Sandie

Sandie Oldfield

Job Title: Compliance Consultant

Joined: 2018

My name is Sandie and I was the Registered Manager at Tavistock and Tamar Valley Home Instead office. I have now moved to a part-time role dedicated to our quality standards. I live in the beautiful town of Tavistock with my husband Mark and our two teenage daughters, we have an Irish Setter dog and a Maine Coon cat.


My career has primarily been in banking, starting as a bank clerk with Barclays at 16, and progressing to managerial positions within the Santander group. On moving to Tavistock in 2009, my husband and I wanted to share the care of our two young daughters, so I worked as an evening care worker to dovetail with his work. I developed a passion for looking after people in their own homes and started a small domiciliary company, wanting to improve my client’s quality of life and truly make a difference, this is how I met Lynn and her Mum Enid. Having started this journey from the beginning with Lynn, I am so proud that we have built an amazing team with values that focus on our mission to ‘change the face of ageing’.


I have two older daughters and four grandchildren and my spare time goes into dog walks on the moors, planning get-togethers, days out, holidays, online quizzes and murder mysteries. I also love live music events and getting on the dance floor.


Clare

Clare Northey

Job Title: Recruitment and Engagement Manager

Joined: 2020

I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.


I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.


Anne

Anne Hine

Job Title: Training & Support Manager

Joined: 2022

I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, gardening and reading.


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