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Home Instead (Tavistock and Tamar Valley) has a Review Score of 9.9 (9.934) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Tavistock and Tamar Valley) has 62 reviews.
Review from Maureen W (Client) published on 9 January 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue H (Daughter of Client) published on 4 January 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Lynn Roddy at Home Instead (Tavistock and Tamar Valley)
Thank you so much for your kind words. It is an absolute pleasure to look after Mum and to give you the much needed R&R.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.934) out of 10 for Home Instead (Tavistock and Tamar Valley) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.934 for Home Instead (Tavistock and Tamar Valley) is calculated as follows: ( (127 Excellents x 5) + (9 Goods x 4) ) ÷ 136 Ratings = 4.934
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Tavistock and Tamar Valley) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director / Owner
Joined: 2024
I am the franchise owner, leading a fantastic team who is passionate about client care. I am committed to keeping Home Instead Tavistock and Tamar Valley the first choice local home care provider, as well as the best employer for both our Care Professionals and our office teams.
Job Title: Registered Care Manager
Joined: 2021
I have worked in care for many years and was a Registered Manager in Launceston before joining Home Instead in 2021. Focussing initially on our Care Professionals and all of their HR management, I stepped up to the Registered Manager position in January 2024.
Job Title: Compliance Consultant
Joined: 2018
My name is Sandie and I was the Registered Manager at Tavistock and Tamar Valley Home Instead office. I have now moved to a part-time role dedicated to our quality standards. I live in the beautiful town of Tavistock with my husband Mark and our two teenage daughters, we have an Irish Setter dog and a Maine Coon cat.
My career has primarily been in banking, starting as a bank clerk with Barclays at 16, and progressing to managerial positions within the Santander group. On moving to Tavistock in 2009, my husband and I wanted to share the care of our two young daughters, so I worked as an evening care worker to dovetail with his work. I developed a passion for looking after people in their own homes and started a small domiciliary company, wanting to improve my client’s quality of life and truly make a difference, this is how I met Lynn and her Mum Enid. Having started this journey from the beginning with Lynn, I am so proud that we have built an amazing team with values that focus on our mission to ‘change the face of ageing’.
I have two older daughters and four grandchildren and my spare time goes into dog walks on the moors, planning get-togethers, days out, holidays, online quizzes and murder mysteries. I also love live music events and getting on the dance floor.
Job Title: Recruitment and Engagement Manager
Joined: 2020
I am Clare, I am the Recruitment Manager at Home Instead Tavistock & Tamar Valley. I joined Home Instead in November 2020, after 20 years in my previous job recruiting apprentices within the business sector of administration, management and accountancy.
I am married to Mike and between us, we have 3 children and 4 grandchildren who keep us on our toes and very active. We have 2 dogs, a sausage dog called Rosie and a cocker spaniel called Tilly, we love to spend most of our free time walking them across the moors.
Job Title: Training & Support Manager
Joined: 2022
I am excited to have joined Home Instead and I am really looking foward to meeting all the existing Care Professionals and delivering the Assessment Programme for all new Care Professionals joining us.
I have 3 dogs, 2 children and a husband.
To relax I like to walk my dogs, gardening and reading.
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