My Homecare Herts, Beds & Bucks

S11, Hart House Business Centre, Kimpton Road, Luton LU2 0LA
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9.0 16 Reviews
  • My Homecare Herts, Beds & Bucks, Luton
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9.8
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Care Provided by My Homecare Herts, Beds & Bucks

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victor Mashiri (Branch Care Manager)

Funding & Fees Guide for My Homecare Herts, Beds & Bucks

  • Prices

  • From £22.04 Per Hour

  • We also provide 45 min calls. please contact us for a price guide.
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My Homecare Herts, Beds & Bucks Reviews (16)

9.0

My Homecare Herts, Beds & Bucks has a Review Score of 9.0 (9.029) out of 10, based on 7 reviews in the last 2 years. Over all time My Homecare Herts, Beds & Bucks has 16 reviews.

Overall Experience

  • 12
  • 3
  • 1
  • 0
  • 0

Date Published

16
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4
7
9

Review from D V (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's okay at the moment. I would prefer carers come before 8.30 am and Saturday for lunch call around 10.30 - 11.00 am please.

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Review from Y P (Client) assisted by family/friend published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service has been fully satisfactory so far. Everything is going well and smoothly. Nothing to complain about.

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Review from A T (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is going ok with the carers. I get on well with my carers. Generally happy with the care, no complaints.

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Review from Matt J (Husband of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has employed new staff and this has had a massive positive effect on the service provided. Visits are on time and extended for the agreed amount of time. Whilst all staff and carers carry out their duties in an efficient and professional manner, there are staff who exceed our expectations
and supply a level of care which is outstanding.
Communication from senior members of staff is excellent.
Overall the company genuinely tries to provide a good service and achieves this on a regular ongoing basis.

Reply from Ewelina Bednarowska, Registered Manager at My Homecare Herts, Beds & Bucks

Thank you for your positive feedback! We're thrilled to hear that we have made such a significant impact on the service we provide. We're committed to maintaining this high standard and ensuring that all our clients receive exceptional care. Your recognition means a lot to us, and we look forward to continuing to exceed your expectations.


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Review from S K (Mother of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has learning difficulties and autism and has required support since January. I have found the staff always helpful if any issues arise. The care worker always comes on time and has really engaged with my son, taking him out for the day. If there is an issue with my son's behaviour the care worker
has been able to handle it well with a good outcome.

Reply from Dominic A, Operations Manager at My Homecare Herts, Beds & Bucks

We sincerely appreciate you taking the time to review our services, we are grateful for your positive feedback and will endeavour to continue to provide the service your son deserves. Thank you.


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Review from C S (Godson of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the carers and staff for forever providing a professional and reassuring service to my God mum, It has allowed us to worry less about her well-being, thank you My Homecare once again.

Reply from Dominic A, Operations Manager at My Homecare Herts, Beds & Bucks

Thank you for your feedback. We always appreciate it when our clients take the time to review our service and give us feedback, positive or negative, as this is one of the best ways for us to learn what is working well for our clients and what needs to be improved.


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Review from Jane M (Wife of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Homecare has been providing care for my husband for the past two years. The carers are lovely and very helpful, nothing is too much trouble and they go out of their way to meet all of my husband's needs. They prove great care and ensure the well-being of my husband at all times. The team in the office
are also kind and helpful, they are always at the end of the phone and contact me straight away if there are any concerns. I cannot recommend My Homecare highly enough.

Reply from Dominic A, Operations Manager at My Homecare Herts, Beds & Bucks

We very much appreciate the feedback you have left for us. We hope that we can continue to provide the service to you and your family's satisfaction.


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Review from D B (Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all My Homecare carers that come.

Reply from Victor Mashiri, Registered Manager at My Homecare Herts, Beds & Bucks

Thank you for your positive feedback, we really appreciate you taking the time to review our services.


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Review from David F (Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely likely to recommend this service to my brother who lives alone and needs home care.

Reply from Victor Mashiri, Registered Manager at My Homecare Herts, Beds & Bucks

Thank you for taking the time to leave us such a great review. We appreciate you recommending our services in your comments and we're happy to hear that you are satisfied with the care and support you receive from us.


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Review from Paul G (Son of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother's health deteriorated I was very keen to get her some additional help and My Homecare (Herts, Beds & Bucks) was recommended. The service was always excellent with carers arriving punctually and fulfilling all the tasks professionally and with a great deal of care. All of the carers engaged
well with mum and when necessary contacted me promptly too. Nothing was too much trouble and it was very helpful having mum's timetable emailed to me weekly so that I could warn her when the carers were due. When mum's situation deteriorated My Homecare was able to double up the number of visits instantly - a very pleasing response at a difficult time. All the carers were exemplary and the team leader was also always available. Thank you!

Reply from Peju Akintomide, Director at My Homecare Herts, Beds & Bucks

We would all like to express our sincere gratitude for your very lovely review. It was been our absolute pleasure providing care for your Mum over the past few months, and we wish you both all the best for the future.
Kind Regards,
My Homecare Team


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Review from A H (Daughter of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From commencement of service, there has always been an open line of communication. Any issues are able to be sorted out quickly either by myself on behalf of my father or at the care teams request.

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Review from Margret C (Client) assisted by family/friend published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the quality of care provided to me. I am treated with the utmost respect and dignity. All carers are kind and understanding. The management team is magnificent. If there is ever an issue, we discuss it immediately and it is resolved. I have had a few care agencies over the past
few years and My Homecare is by far the best!

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Review from K B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service carried out by professional and friendly staff. The morning visit always start the day off very well. They are encouraging, supportive, like friends looking out for your best interests. I am very grateful for all their care and concern. Many thanks.

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Review from H A (Wife of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, friendly and reliable service.
Totally dependable to date. Consideration for clients safety and well being at all times.

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Review from B W (Wife of Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to see the carers, so helpful in so many ways.

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Review from Patricia B (Client) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the help also friendly chats. A good relationship and look forward to the visits.

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Current Review Score: 9.0 (9.029)

Overview of Review Score

The Review Score of 9.0 (9.029) out of 10 for My Homecare Herts, Beds & Bucks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.429 for My Homecare Herts, Beds & Bucks is calculated as follows: ( (21 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Herts, Beds & Bucks is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about My Homecare Herts, Beds & Bucks

What Type of Services does My Homecare Herts, Beds & Bucks offer?

My Homecare Herts, Beds & Bucks offers Home Care.

How many Carers does My Homecare Herts, Beds & Bucks employ?

My Homecare Herts, Beds & Bucks employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Herts, Beds & Bucks to verify any information. View our terms and conditions. My Homecare Herts, Beds & Bucks has a Basic Service – more info.