Exclusive Care Services

1st Floor, Banks Place, Market Place, Dartford DA1 1EX
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9.0 22 Reviews
  • Exclusive Care Services, Dartford
Exclusive Care Services offers personalised home care to elderly people, those with physical and/or learning disabilities and others who require support to live at home.

Domiciliary services include personal care, dementia care, live-in care, post hospital/treatment support, respite care, palliative care, light housekeeping, companionship, medication reminders and learning support.

Trained staff give those requiring care attention and respect while meeting their their individual needs and wishes.

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Care Provided by Exclusive Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Exclusive Allied Services Ltd
  • Person in charge
  • Denise Dadswell (Registered Manager)

Funding & Fees Guide for Exclusive Care Services

  • Prices

  • Starting from £15.90 for 30 mins


  • Visits from 30 mins


Exclusive Care Services Reviews (22)

Total of 22, showing 1-20
9.0

Exclusive Care Services has a Review Score of 9.0 (9.015) out of 10, based on 11 reviews in the last 2 years. Over all time Exclusive Care Services has 22 reviews.

Overall Experience

  • 14
  • 7
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  • 1

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11

Review from W C (Daughter of Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been clients of Exclusive Care Services for just over a year now and during that time my mum has never had a complaint the care she has received. All the carers provide a consistent level of care. They approach mum with respect and are friendly in her company. When I am not present I have every
confidence that my mum will have all her personal needs met and that she is left safe.

Reply from Denise Dadswell, Registered Manager at Exclusive Care Services

Thank you for your amazing review, we aim to provide outstanding care and it is important to us that you feel confident in the services we provide for your mum.


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Review from T E (Husband of Client) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last year there have been some issues but all is now fine. The service at home is superb with the carers performing really well. It is good to receive the rota to inform us.

Reply from Denise Dadswell, Registered Manager at Exclusive Care Services

Thank you for taking the time to write a review. We are so happy that the care your wife is receiving is superb. It is a pleasure to look after her and I know her carer loves coming to support her.


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Review from J T (Daughter of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff that visit my mum are very pleasant and friendly. Her personal needs are carried out with care and respect and lots of smiles! I am contacted by the care if they have any concerns, and they kindly leave notes if my mum is running low on provisions. This is most helpful. There are a few issues
with the receipt of the rotas from the office, but other than that most matters are addressed promptly.

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Review from D P (Stepdaughter of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepdad has a lovely carer who comes to him. She is very caring and gives him choices in of food and drinks. Always communicates with the family. We are very happy with the care she is giving him.

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Review from R C (Husband of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A change of staff lately and they have got a lot better. Carers are friendlier and caring. Well done everybody keep it up.

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Review from M H (Client) assisted by family/friend published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly, cheerful and kind. My personal hygiene care and medication allocation are the best services the carers give. When feeling poorly a carer has stayed a lot longer past her allocated time until I feel better which I am grateful for ( for no extra charge). It would be nice to have a
little more interaction with them but I realise they have their tasks to complete and to write up on their mobiles (a little too long sometimes)

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Review from R M (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers who have attended to me have been very attentive to what I say and have responded to what I want and have asked if they could do more. All have treated me with dignity, with a laugh, which for me is - "we don't do enough". All have been very satisfactory. When it comes to the office
they could listen to clients a little more and not try to insist that their solutions are right.

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Review from Ann T (Daughter of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by this care agency for just over a year. She was totally dependent on the carers and had visits four times a day. The carers always spoke to her with respect and kindness and maintained her privacy and dignity at all times.
When my mum was in her last few days of life their
care was exceptional.
I would highly recommend this care agency to anyone.

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Review from S S (Friend of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the service given by Exclusive Care over the last eighteen months to our friend. Everyone involved in his care shows such great patience, concern and understanding of his condition. His welfare and well-being are always put first.

Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services

Thank you for your kind words about Exclusive Care. We are truly grateful for your positive feedback and are honoured to have had the opportunity to care for your friend over the past eighteen months. Our dedicated team strives to provide the highest level of care, always prioritising the welfare and well-being of those we serve. Your recognition of our patience, concern, and understanding means a great deal to us. It is our privilege to support your friend, and we remain committed to delivering compassionate and personalised care every day. Thank you for trusting us with his care.


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Review from Linda C (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They took over a palliative care contract for my mum. We arranged a handover with the current care team and they turned up but had no interest in talking to the current care providers and in fact, seemed to be put out they were there. They had no empathy. They didn't understand basic things like using
a wet sponge to moisten the mouth. They were meant to be there for 30 minutes each visit and sometimes barely stayed for 5/10 minutes. I would not recommend them.

Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services

We appreciate you taking the time to leave us a review; we embrace any input, positive or bad, as it helps us understand how we can improve for the benefit of all of our existing and future clients. We strive to maintain the high standards that all of our customers deserve.
We'd like to point out that we only assisted this client for three days before she died.


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Review from B B (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had just made so much difference to me. The carers are just great and make sure I have everything I need before they go.

Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services

Thank you very much for your kind words and such a positive review.
We are happy and feel privileged to be able to look after you and make a positive difference in your life.
Wishing you all the best.
Kind regards.


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Review from Anthony J (Husband of Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very kind, caring and efficient. They made my wife feel at ease. Their friendly approach was appreciated by my wife.

Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services

We appreciate the positive review as we work very hard to uphold the high standard that all of our customers deserve. We feel lucky to be the company chosen to support these individuals in their own homes. All of us here at Exclusive Care services love what we do and will continue to do so for as long as people need it.


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Review from C H (Client) assisted by family/friend published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely satisfied with the care and service provided!

Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services

Thank you - we enjoy supporting you in your own home.


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Review from Leslie T (Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were excellent.

Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services

Thank you, we love what we do and want to have happy customers.


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Review from Joyce M (Wife of Client) published on 3 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this company. The carers that came were all very cheerful and jolly. They treated my husband with the greatest respect and nothing was too much trouble for them. They took their time talking and making my husband comfortable and he always managed a smile when they left.
They also made time for me, asking how I was coping and discussing and advising me on different issues. I felt very fortunate that we had been nominated this company for the last few weeks of my husband's life.

Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services

We appreciate the positive review as we work very hard to uphold the high standard that all of our customers deserve. We feel lucky to be the company chosen to support these individuals in their own homes. All of us here at Exclusive Care services love what we do and will continue to do so for as long as people need it.


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Review from P S (Wife of Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Exclusive Care team carers and management a great team, they were supportive and helpful during the weeks they came to my husband. We would recommend this service, it was a pleasure to meet them all.

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Review from M G (Wife of Client) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that have cared for my husband have always been very caring and respected my husband's needs. They chat with him and laugh with him when they can and always make sure he is comfortable when they leave. My husband is happy in the care of the staff along with myself and they have all been very
caring to his needs.

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Review from D F (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt the carers that looked after my mum couldn't have been any better. They were caring, kind and patient. Mum loved them coming.

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Review from A P (Client) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used the service for the last three months and found them very caring and a good listener too. When any new carer starts with the company, always willing to do anything when providing help in the home with cleaning or making beds.

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Review from B A (Mother of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exclusive Care Services has been with my daughter for five months. They have provided an excellent care service and have actually gone beyond providing the daily care but also helped with her activities of daily living. They ensure she is in a clean state of health and her emotional health is always
considered.
I will recommend them for excellent and outstanding service.

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Current Review Score: 9.0 (9.015)

Overview of Review Score

The Review Score of 9.0 (9.015) out of 10 for Exclusive Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.015 for Exclusive Care Services is calculated as follows: ( (26 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 65 Ratings = 4.015

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exclusive Care Services is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Denise

Denise Dadswell

Job Title: Registered Care Manager

Joined: 2025

Denise has over 20 years of experience in the care sector working in private care before her journey started as a community Care Assistant in 2012.


Denise moved into the office in June 2014 as a Filed Care Supervisor then in 2015 changed direction and became a Care Coordinator. In 2017 started as the Registered Care Manager and held that position for 7 years.


Denise joined Exclusive Care Services in January 2025.


She holds her Level 3 and Level 5 in health and social care and always wants to provide outstanding care that is person centred. Being able to support those who wish to remain in their own homes is an honour and she could think of doing anything else in her career.
Denise is driven to succeed and make a difference to peoples lives.


Daniel

Daniel Adeyemi

Job Title: Office Manager

Joined: 2022

Daniel is a highly organised and dedicated professional with a passion for efficiency and teamwork. His journey in the domiciliary care sector began as an Admin Assistant, and through hard work and commitment, he progressed to my current role as an Office Manager.


He thrives in fast-paced environment, enjoys problem-solving, and takes pride in ensuring the smooth running of daily operations.


Daniel joined Exclusive Care Services in February 2022, but has been following the company’s growth long before then. Watching its progress and being part of such a compassionate and driven team has been incredibly rewarding.


Daniel love working for a company that truly makes a difference in people’s lives, and looks forward to continuing this journey with them.”


Andreea

Andreea Rusu

Job Title: Administrative Assistant

Joined: 2021

Andreea is a single mum of 2 wonderful children, a 9 years old bubbly girl and a 7 year old energetic autistic boy.


Andreea joined Exclusive Care Services in November 2021 and is passionate about her job, making a difference in people’s lives.


Working in care gives Andreea a better understanding of how to deal with her own son with special needs.


Andreea is on a journey of personal development and growth, and is very grateful for the support and understanding she gets here at Exclusive Care Services.


Frequently Asked Questions about Exclusive Care Services

What Type of Services does Exclusive Care Services offer?

Exclusive Care Services offers Home Care.

How many Carers does Exclusive Care Services employ?

Exclusive Care Services employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exclusive Care Services to verify any information. View our terms and conditions. Exclusive Care Services has a Platinum Service – more info.