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Exclusive Care Services has a Review Score of 9.0 (9.015) out of 10, based on 11 reviews in the last 2 years. Over all time Exclusive Care Services has 22 reviews.
Review from K F (Mother of Client) published on 30 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Demi C (Mother of Client) published on 14 October 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.015) out of 10 for Exclusive Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.015 for Exclusive Care Services is calculated as follows: ( (26 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 65 Ratings = 4.015
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Exclusive Care Services is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Care Manager
Joined: 2025
Denise has over 20 years of experience in the care sector working in private care before her journey started as a community Care Assistant in 2012.
Denise moved into the office in June 2014 as a Filed Care Supervisor then in 2015 changed direction and became a Care Coordinator. In 2017 started as the Registered Care Manager and held that position for 7 years.
Denise joined Exclusive Care Services in January 2025.
She holds her Level 3 and Level 5 in health and social care and always wants to provide outstanding care that is person centred. Being able to support those who wish to remain in their own homes is an honour and she could think of doing anything else in her career.
Denise is driven to succeed and make a difference to peoples lives.
Job Title: Office Manager
Joined: 2022
Daniel is a highly organised and dedicated professional with a passion for efficiency and teamwork. His journey in the domiciliary care sector began as an Admin Assistant, and through hard work and commitment, he progressed to my current role as an Office Manager.
He thrives in fast-paced environment, enjoys problem-solving, and takes pride in ensuring the smooth running of daily operations.
Daniel joined Exclusive Care Services in February 2022, but has been following the company’s growth long before then. Watching its progress and being part of such a compassionate and driven team has been incredibly rewarding.
Daniel love working for a company that truly makes a difference in people’s lives, and looks forward to continuing this journey with them.”
Job Title: Administrative Assistant
Joined: 2021
Andreea is a single mum of 2 wonderful children, a 9 years old bubbly girl and a 7 year old energetic autistic boy.
Andreea joined Exclusive Care Services in November 2021 and is passionate about her job, making a difference in people’s lives.
Working in care gives Andreea a better understanding of how to deal with her own son with special needs.
Andreea is on a journey of personal development and growth, and is very grateful for the support and understanding she gets here at Exclusive Care Services.
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