Third Hand Care (South East)

Rodgers: Founder, CEO, and a Lifelong Learner
As the Founder and CEO of Third Hand Healthcare Ltd, Rodgers brings over 20 years of professional experience and a deep passion for improving community living. Under his leadership, the company recently celebrated its 10th anniversary; a significant milestone that underscores its impact and commitment to excellence in care.

Rodgers’ dedication to continuous learning is evident in his recent achievement of the NCFE CACHE Level 2 Certificate in Understanding Autism, which enhances his ability to address diverse client needs with sensitivity and expertise. This complements his completion of the prestigious Oxford Executive Leadership Program, further enriching his strategic vision and commitment to exceptional service.

Our Mission: Better Off at Home
Guided by the belief that individuals are truly “Better Off at Home,” we focus on delivering companionship-centred care. By encouraging, supporting, and empowering our clients, we aim to help them live independently, joyfully, and with dignity in the comfort of their own homes.

Why I Care
Personal experiences have shown me the transformative power of high-quality care at-home. Watching a loved one struggle reinforced my commitment to ensuring that families have access to the care, compassion, and support they need. At Third Hand Healthcare, we are driven to deliver the same level of care and joy that I would wish for my own family.

Role & Responsibilities
As CEO, I am dedicated to:

Strategic Vision: Driving our mission of ensuring every client is “Better Off at Home.”
Quality Assurance: Upholding the highest standards of care and service.
Community Engagement: Advocating for positive change and fostering meaningful connections within our community.
Qualifications & Experience

MBA
BSc in Marketing Management
BSc in Administration
ISMM Diploma
NCFE CACHE Level 2 Certificate in Understanding Autism (2024)
Oxford Executive Leadership Program
Throughout my professional journey, I have gained invaluable experience across multiple sectors where service quality is paramount. These insights have shaped Third Hand Healthcare into the trusted, client-focused organisation it is today.

Our Promise
"Our promise is simple yet profound: to deliver the level of care, reliability, and joy that we would want for our own families."

Melinda: Leading with Compassion and Excellence in Care
With over 25 years of dedicated experience in social care, Melinda serves as the Registered Manager at Third Hand Healthcare Ltd, bringing her deep connection to the Waverley and Rushmoor communities where she has lived for more than two decades. Since joining Third Hand Healthcare in 2021, Melinda has played a pivotal role in elevating our services to new heights, cementing our reputation as a leading provider of care in the South East of England.

Our Mission: Better Off at Home
Aligned with our mission to ensure individuals are "Better Off at Home," Melinda leads with a focus on providing safe, reliable, and high-quality care. Her dedication to a companionship-centred approach empowers our clients to live independently, while enhancing their quality of life with joy and fulfillment.

Role & Responsibilities
As the Registered Manager, Melinda’s primary responsibilities include:

Leadership & Service Growth: Overseeing the development of our services to ensure they remain safe, effective, and responsive to the needs of our clients. Under her leadership, Third Hand Healthcare has grown significantly, becoming a trusted name in the South East.
Quality Assurance: Maintaining the highest standards of care and continuously improving the safety and reliability of our services.

Community Engagement: Building strong relationships within the community and ensuring that our services have a meaningful, positive impact.
Staff Training and Development: Equipping our care team with comprehensive training and support to provide exceptional care.

Melinda's Promise
"My promise is to lead with integrity and to ensure that every client receives the level of care, service, and compassion that I would want for my own family. Your safety and well-being are at the heart of everything we do."

Skills & Qualifications

Diploma in Business Management
Diploma in Health and Social Care Management
City & Guilds Certification
Extensive experience across various sectors, enriching her approach to delivering quality care services.

Melinda’s leadership has been instrumental in shaping Third Hand Healthcare into a leading care provider in the South East of England. Her commitment to safety, service excellence, and community involvement makes her an invaluable part of our team.

Debbie: Clinical Lead Nurse
Debbie joined Third Hand Healthcare Ltd in November 2024, bringing over three decades of invaluable experience in nursing and healthcare. Her career spans diverse roles across care homes, acute hospital settings, and critical care, making her an exceptional leader dedicated to ensuring safe and high-quality care. Debbie’s commitment to patient well-being, mentorship, and professional development has been a driving force in her journey, shaping her into the compassionate and skilled Clinical Lead she is today.

Our Mission: Better Off at Home
Aligned with our mission of ensuring individuals are “Better Off at Home,” Debbie’s leadership focuses on delivering safe, effective, and patient-centred care. Her extensive expertise in clinical governance and mentorship empowers our team to provide clients with the highest standard of care while maintaining their independence and dignity in their own homes.

Role & Responsibilities
As Clinical Lead Nurse, Debbie is responsible for:

Clinical Leadership: Overseeing clinical standards to ensure all care is safe, effective, and meets regulatory requirements.
Training and Development: Mentoring carers to enhance their skills, achieve certifications, and deliver high-quality care.
Quality Assurance: Implementing processes to maintain and improve care standards across all services.
Specialist Expertise: Supporting the team with her knowledge in complex care areas, including neurological, critical care, and stroke management.

Skills & Qualifications
Debbie’s career has been enriched by a wide range of professional qualifications and hands-on experience, including:

NVQ Level 2 in Caring
Diploma in Nursing (University of Surrey, 2005)
Advanced Stroke Care Certification
Mentorship Level 2 (2004)
A1 Assessor’s Course
Venepuncture and Cannulation
IV Drug Administration
Male and Female Catheterisation
Her background spans specialised roles in stroke care, diabetic management, critical care, and leadership positions in multidisciplinary teams.

Debbie’s Promise
“My promise is to lead with integrity, compassion, and expertise to ensure the care we provide is safe, effective, and delivered with the utmost respect. I am committed to supporting our team in creating a service that brings comfort and joy to our clients and their families.”

A Lifelong Commitment to Care
Debbie’s leadership ensures that Third Hand Healthcare continues to grow as a trusted, leading provider of care in the South East of England. Her dedication to excellence, mentorship, and community impact is at the heart of everything she does.

Martha: Care Coordinator

Martha joined Third Hand Healthcare Ltd with a proven track record of excellence in care management and leadership within the health and social care sector. With years of hands-on experience working with clients with complex healthcare needs and managing care teams, Martha plays a vital role in ensuring the smooth operation of our services.

Our Mission: Better Off at Home
Aligned with our mission to ensure individuals are “Better Off at Home,” Martha is dedicated to delivering client-centred care that prioritises safety, independence, and well-being. Her ability to develop and implement personalised care plans while supporting staff ensures that our clients receive exceptional service tailored to their unique needs.

Role & Responsibilities
As Care Coordinator, Martha is responsible for:

Staff Management: Managing staff schedules, ensuring continuity of care and compliance with client needs.
Care Plan Development: Overseeing personalised care plans and conducting client assessments to ensure safe and effective service delivery.
Team Support: Mentoring and supporting care staff through training, supervision, and professional development.
Operational Excellence: Managing day-to-day operations, including quality assurance, communication with stakeholders, and ensuring compliance with company policies and regulatory standards.

Skills & Expertise

Martha brings extensive knowledge and skills, including:

Expertise in care planning, risk assessment, and safeguarding.
Proficiency in using care management systems like Birdie.
Strong communication and interpersonal skills to liaise effectively with clients, families, and healthcare professionals.
A compassionate, client-focused approach to care that respects dignity, privacy, and independence.

Martha’s Promise
“My promise is to ensure every client receives care that is safe, personalised, and delivered with compassion. I am committed to supporting our team to uphold the highest standards of service excellence.”

Mam Busso: Care Coordinator
Mam Busso’s journey at Third Hand Healthcare Ltd is a testament to the company’s commitment to professional growth and development. Starting as a Carer, she progressed through the ranks to Senior Carer, Team Leader, and Field Officer, before becoming a Care Coordinator in 2024. Her dedication, hands-on experience, and leadership make her an integral part of our team.

Our Mission: Better Off at Home
Mam Busso plays a crucial role in ensuring our mission of making individuals “Better Off at Home” is upheld by coordinating care services that are safe, reliable, and tailored to individual needs. Her experience in frontline care allows her to understand both the client and staff perspectives, ensuring a well-rounded approach to care delivery.

Role & Responsibilities
As a Care Coordinator, Mam Busso is responsible for:

Scheduling & Coordination: Ensuring efficient staff deployment to provide seamless, person-centred care.
Supporting & Mentoring Staff: Assisting carers with training, guidance, and professional development.
Client & Family Liaison: Communicating with clients and their families to ensure quality service.
Operational Oversight: Managing daily care operations and ensuring compliance with company policies.

Skills & Qualifications
Extensive hands-on experience from carer to leadership roles.
Currently completing NVQ in Health and Social Care to further enhance her expertise.
Strong communication and team leadership skills.
A passion for delivering compassionate and effective care.

Mam Busso’s Promise
“My promise is to ensure every client receives safe, consistent, and compassionate care, while supporting our team to grow and excel in their roles.”

Mam Busso’s rise through the company demonstrates Third Hand Healthcare’s commitment to staff development, and her leadership helps ensure we remain a leading care provider in the South East of England.